Publications

March 2020 (Revised July 2020)
Case

LULA: Transforming Transport and Mobility (A)

By: Siko Sikochi and Hayley (Le) Ma

Based in Cape Town, LULA was founded to create and operate a Mobility-as-a-Service platform with the aim to integrate different modes of transport through a one-ticket solution. LULA was “easy” in isiZulu, a language spoken in South Africa. Yet, it wasn’t easy for LULA... View Details

Keywords: Mobility; Transportation; Internet and the Web; Entrepreneurship; Problems and Challenges; Opportunities; South Africa

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Jun 2014
News

Alumni and Faculty Books for June 2014

in the Networked Age by Reid Hoffman, Ben Casnocha, and Chris Yeh (MBA 2000) (Harvard Business Review Press) The employer-employee relationship is broken. The old model of guaranteed long-term employment no longer works in a business View Details

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

on-campus schedules often didn’t align, the virtual environment offered flexibility that ultimately benefited Humana’s leaders and future interns. “When you see members of the management team taking time to have View Details

Keywords: Health Care; Health-Related Services

01 Oct 2000
News

Silent Killers: Overcoming Barriers to Organizational Learning

effectively. That kind of open communication and self-examination is key to overcoming the silent killers. Concludes Beer, "The current competitive environment requires high levels of teamwork at the lowest possible level in the... View Details

Keywords: Judith A. Ross

16 Oct 2013
Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

Jeff Walther is well worth reading, as is the discussion among Walter, Mohammed Athari, and Paxus Calta. Also, Robert Hargraves dropped by and mentioned his book, THORIUM: energy cheaper than coal, which I found to be a useful compendium of energy View Details

Keywords: by Joe Lassiter; Energy; Utilities

01 Sep 2010
News

You’ve Been YouTubed

suggests that the moment can fade fairly quickly. Even so, an organization needs to be aware of how best to present itself in this new environment and respond to potential parodies of its brand. “It’s a transparent world,” he says. “This... View Details

Keywords: Julia Hanna; social media; Advertising, Public Relations, and Related Services; Professional Services; Air Transportation; Transportation

January 2022
Case

Hybrid Classroom - an Opportunity or a Threat?

By: V.G. Narayanan

When the Covid pandemic struck in the spring of 2020, HBS pivoted to remote instruction while maintaining the interactive and engaged discussions which distinguished the case system pedagogy. In fall 2020 HBS adopted a hybrid approach, fitting out its classrooms with... View Details

Keywords: Education; Teaching; Higher Education; Technology Adoption; Digital Platforms; Internet and the Web; Adaptation; Opportunities; Education Industry

Fast Answer

Business conditions in countries worldwide

Commercial Guides (CCG): International Trade Administration, U.S. Department of Commerce reports about the business environment in countries. Information is directed at U.S. companies entering or... View Details

01 Dec 2011
News

Peak Earth?

Grantham: For this investor and environmental advocate, “the rather burdensome thought is that people won’t listen to environmentalists, but they will sometimes listen to people like me.” Jeremy Grantham (MBA ’66), founder and chief strategist of the Boston-based... View Details

Keywords: Funds, Trusts, and Other Financial Vehicles; Finance

16 Sep 2016
News

Offshore Learning

“Our classroom is a 204-acre island in Boston Harbor with two salt marshes, a fresh-water marsh, an inner tidal zone, meadows, and forests,” says Arthur Pearson (MBA 1991), president and CEO of Boston’s Thompson Island Outward Bound Education Center. Since 2005,... View Details

01 Sep 2009
News

Alumni Books

two years. The exper-iment, which set world records in human life support, monitored the inhabitants’ impact on the environment and provided data for future manned missions into outer space. Bricklin on Technology by Dan Bricklin (MBA... View Details

20 Jun 2016
Blog Post

Exploring Cleantech at HBS

know basically everyone who shares your interests. Through the Energy and Environment Club, Business & Environment Initiative, and Energy Conference there are several ways to get involved while on... View Details

10 Jun 2015
News

The Transparency Revolution in Corporate Reporting

October 1998 (Revised February 2000)
Case

RealNetworks, Inc.: Converging Technologies/Expanding Opportunities

By: Lynda M. Applegate and Kirk A. Goldman

Highlights issues related to the impact of the Internet on industry and technology convergence. RealNetworks has succeeded in establishing its position as a market leader (over 90% market share) in the Internet streaming media segment. Can they maintain this position... View Details

Keywords: Outcome or Result; Opportunities; Competitive Strategy; Expansion; Internet; Information Technology Industry