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  • All HBS Web  (2,355)
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    • News  (650)
    • Research  (896)
    • Events  (20)
    • Multimedia  (17)
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  • 24 Sep 2013
  • First Look

First Look: September 24

Abstract—Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2003
  • Research & Ideas

Sometimes Success Begins at Failure

Research Center lab. When it didn't see the results it sought, Xerox terminated further funding for projects that we know today as Ethernet (by 3Com) and PostScript (by Adobe). These projects were evaluated... View Details
Keywords: by Henry Chesbrough; Health; Pharmaceutical
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

(in which service provision is mandated by law) as well as monopolies (in which customers have no real alternatives).6 Also excluded are internal business functions (e.g., human resources and information technology) unless they operate in a true market setting—that is,... View Details
Keywords: by Robert Simons
  • 15 Feb 2017
  • Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

care, security, and more). These are valid reasons. But there are workarounds that work. At Harvard Business School, my research looks at ways that the private sector can finance and deliver public infrastructure. For the last three... View Details
Keywords: by John Macomber; Construction
  • 02 Sep 2002
  • Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

this volume of essays come about? What surprised you most in the array of research and insights you were able to assemble from your colleagues? Jones: The origins of the project lay with my current research... View Details
Keywords: by Sarah Jane Johnston & Martha Lagace
  • 07 Apr 2014
  • Research & Ideas

Negotiation and All That Jazz

emotions. "Even very successful people carry a great degree of anxiety with them to the negotiating table," Wheeler says, "and that anxiety is an obstacle to effective performance." Research that he and psychologist Dr. Kimberlyn Leary... View Details
Keywords: by Michael Blanding
  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to assess the profitability of customers in a networked setting. In such settings, the presence of one type of... View Details
Keywords: Sean Silverthorne
  • 01 Aug 2019
  • What Do You Think?

Has the Twitter Age Left the Case Method Behind?

How Will the Case Method Have to Evolve to Meet Future Needs? Like any good case discussion, this month’s column generated thoughtful comments centered around several issues concerning whether or not the case method has become outmoded.... View Details
Keywords: by James Heskett; Education
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

iStock How Should We Organize AI Oversight? There is little question about the growing importance of artificial intelligence (AI) and the need for some kind of oversight. But the debate seems to center around whether, and to what extent,... View Details
Keywords: by James Heskett; Technology
  • 26 Sep 2024
  • HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

people, about consequences and risks and benefits for other people, and also in a murkier but important sense, the ethics of an organization’s culture and its values.” Elon Musk and Tesla are at the center of a recent HBS case study that... View Details
Keywords: by Tom Quinn; Auto; Technology
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

production strategy (it plans to start in India and then expand to the United States) and its long-term viability. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307035 Teena Lerner: Dividing the Pie at... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2010
  • First Look

First Look: July 7

Although some research has examined overt status rivalries, typically focusing on battles for the top positions, our study contributes novel findings on the effects of disagreement amongst all members' perceptions of their team's status... View Details
Keywords: Martha Lagace
  • 03 Nov 2014
  • Research & Ideas

Brand Lessons From the Nobel Prize

conversations, we routinely heard that phrase played back to us. It is in the center of the Nobel Prize identity." A Networked Brand The researchers also discuss the idea that a brand's identity and heritage... View Details
Keywords: by Carmen Nobel
  • 16 Jan 2014
  • Research & Ideas

Resolving Patent Disputes that Impede Innovation

rules tend to be surprisingly nebulous, especially considering the precise technical specifications of the patents at hand. In part because of the potential profits at stake, SEPs have been at the center of several recent... View Details
Keywords: by Carmen Nobel; Technology; Legal Services
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

Henri-Louis Bergson’s injunction: “Think like a man of action, act like a man of thought.” THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

Britannica had 123 errors while Wikipedia had 162 (for averages of 2.9 and 3.9 errors per article, respectively.) For the editors at Britannica, that may be a little too close for comfort. It's the kind of success that attracted McAfee, whose View Details
Keywords: by Sean Silverthorne; Publishing
  • 09 Nov 2009
  • Research & Ideas

Come Fly with Me: A History of Airline Leadership

Entrepreneurs, Managers, and Leaders: What the Airline Industry Can Teach Us about Leadership (Palgrave Macmillan), coauthored by Anthony J. Mayo and Nitin Nohria of Harvard Business School, and Mark Rennella, a former research associate.... View Details
Keywords: by Sarah Jane Gilbert; Air Transportation
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data Systems, and opened its Palo Alto Research Center (PARC) in... View Details
Keywords: by Paul Gompers & Josh Lerner
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