Hospitals - Publications - Faculty & Research

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

Health and Hospital Association about the digital transformation of health care and the growing use of apps and other technologies in patient care. During the presentation, Stern recalls, an audience member asked “a wonderfully thoughtful... View Details

Keywords: by Ben Rand; Health

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

from retailers and hospitals to financial firms, as they decide not only how much to invest in AI, but how decision makers can use the technology to their advantage. Understanding how algorithms work to make recommendations—and knowing... View Details

Keywords: by Rachel Layne

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Business Fundamentals Course - CORe | HBS Online

for the MBA classroom. While I originally enrolled in CORe to determine if I wanted to pursue an MBA, I ended up using the knowledge I gained from CORe to interview for and land my current job. Kali Pfaff Operations Strategist at University View Details

18 Dec 2012
First Look

First Look: December 18

directions of change on processing times. Using data from 283 hospitals, we find (1) high congestion increases a patient's hospital stay up to 28%, indicating inefficiencies from overloaded resources; (2) a patient stays up to 11.7%... View Details

Keywords: Carmen Nobel

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Academics - Health Care

care organization Redesigning urgent care triage for a major academic hospital Developing a China business model for a large pharmaceutical company Cross-Registration HBS students may take graduate-level courses at several other schools... View Details

September 2024
Case

Eat App: Building and Monetizing an End-to-End Dining Experience Solution

By: Elie Ofek and Ahmed Dahawy

Founded in 2015 in Bahrain, Eat App was an up-and-coming player in the global restaurant management software business. In early 2024, having shifted to a product-led growth strategy, the company’s co-founders faced a host of decisions that could greatly impact their... View Details

Keywords: Price; Growth and Development Strategy; Product Marketing; Negotiation Deal; Internet and the Web; Value Creation; Profit; Revenue; Applications and Software; Product; Food and Beverage Industry; Technology Industry; Bahrain; United Arab Emirates; Abu Dhabi; Dubai

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June 2020
Teaching Note

Brand Storytelling at Shinola

By: Jill Avery, Giana M. Eckhardt and Michael Beverland

Detroit, Michigan, aka “The Motor City,” is known as the birthplace of most of the American classic automotive brands. It is a city filled with the rich history of the industrial age, the pride of American manufacturing, and of the soulful sounds of Motown music. It is... View Details

Keywords: Brand Storytelling; Brand Management; Brand Management Of Places; Luxury Brand; Marketing; Brands and Branding; Marketing Communications; Advertising; Luxury; Marketing Strategy; Consumer Products Industry; United States

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2007
Working Paper

The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices

By: Muriel Niederle and Alvin E. Roth

New gastroenterologists participated in a labor market clearinghouse (a "match") from 1986 through the late 1990's, after which the match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and... View Details

Keywords: Health; Employment; Marketplace Matching; Selection and Staffing; Job Offer; Compensation and Benefits; Health Industry

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Information Technology - Institute For Strategy And Competitiveness

(IT) is needed. There have been major efforts to accelerate the adoption of IT in health care over the last decades, which have made substantial headway. The adoption of electronic health records by hospitals and physicians between 2004... View Details

01 Dec 2023
News

Drop Everything, Read This

us that interfere with our well-being—for instance, the part of me that eats much more than I need to eat when I feel stressed. I took Schwartz’s work even more seriously when I heard the results of the Brigham and Women’s Hospital... View Details

Keywords: Publishing Industries (except Internet); Information

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

during COVID. She also led the team’s health equity strategy and founded its first DEI program, in partnership with senior hospital leadership. She said, “the Goldsmith Fellowship will be instrumental in helping me achieve my goal of... View Details

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Sample Student Projects - Institute For Strategy And Competitiveness

Shrimp Cluster in Madagascar (2006) Footwear Leather Footwear in Brazil (2012) Furniture The North Carolina Furniture Cluster (2009) Health Services Costa Rica Medical Tourism (2016) Medical Tourism in the Philippines (2008) Thailand Medical Tourism Cluster (2006)... View Details

July–September 2020
Article

Innovation Contest: Effect of Perceived Support for Learning on Participation

By: Olivia Jung, Andrea Blasco and Karim R. Lakhani

Background: Frontline staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details

Keywords: Contest; Innovation; Employee Engagement; Organizational Learning; Health Care; Health Care Delivery; Innovation and Invention; Organizations; Learning; Employees; Perception; Health Care and Treatment

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September 2017 (Revised February 2023)
Case

Intermountain Healthcare: Pursuing Precision Medicine

By: Richard G. Hamermesh, Kathy E. Giusti, Robert S. Huckman and Julia Kelley

Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients through its insurance arm, SelectHealth. In 2013, Intermountain, known for its commitment... View Details

Keywords: Precision Medicine; Healthcare; Innovation; Cancer; Cancer Research; Health Care; Technology; Health Care and Treatment; Innovation Leadership; Disruptive Innovation; Entrepreneurship; Decision Choices and Conditions; Health Industry; Insurance Industry; Utah; United States; North America

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Student Research - Doctoral

Enforcement in the U.S. Hospital Sector? By: Zarek Brot-Goldberg, Zack Cooper, Stuart Craig and Lev Klarnet From 2002 to 2020, there were over 1,000 mergers of U.S. hospitals. During this period, the Federal Trade Commission (FTC) took... View Details

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

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Impact Stories - Impact Stories

Martin Grasse Play Fraudulent Billing and Safety Net Hospitals Jonas Heese The Godmother of Consumer-Driven Health Care Regina E. Herzlinger Each New Class Brings Opportunity Robert S. Huckman 09 Apr 2025 VN Express Vietnamese Student... View Details

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Events & Presentations - Institute For Strategy And Competitiveness

care. This 2.5 day long course is offered to residents and fellows training at Massachusetts General Brigham Hospital and focuses on key topics around Primary Care, Integrated Practice Units, Outcomes Measurement, Cost Measurement,... View Details

22 Aug 2012
Working Paper Summaries

Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program

Keywords: by Anita L. Tucker & Sara J. Singer.; Health

2018
Working Paper

Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning

By: Xiaojia Guo, Yael Grushka-Cockayne and Bert De Reyck

Problem definition: In collaboration with Heathrow Airport, we develop a predictive system that generates quantile forecasts of transfer passengers’ connection times. Sampling from the distribution of individual passengers’ connection times, the system also produces... View Details

Keywords: Quantile Forecasts; Regression Tree; Copula; Passenger Flow Management; Data-driven Operations; Forecasting and Prediction; Data and Data Sets

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