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  • All HBS Web  (1,433)
    • News  (262)
    • Research  (977)
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    • Multimedia  (5)
  • Faculty Publications  (355)

Show Results For

  • All HBS Web  (1,433)
    • News  (262)
    • Research  (977)
    • Events  (3)
    • Multimedia  (5)
  • Faculty Publications  (355)
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  • 05 Apr 2017
  • Research & Ideas

For Women Especially, It Pays to Know What Car Repairs Should Cost

call center staff had experience in extracting repair prices from service shops. “They were willing to have their experienced employees use our scripts, so that was ideal for us to test the effect of consumer price knowledge on seller... View Details
Keywords: by Wendy Guild Swearingen; Auto; Service
  • 18 Dec 2012
  • First Look

First Look: December 18

both organizations and employees benefit by emphasizing newcomers' authentic best selves. Paper: http://www.francescagino.com/publications.html First-Party Content and Coordination in Two-Sided Markets... View Details
Keywords: Carmen Nobel
  • 02 Dec 2009
  • What Do You Think?

Should Immigration Policies Be More Welcoming to Low-Skilled Workers?

way: "We currently have 12 million undocumented Mexicans inside the US and we do not know what to do with them ." Other arguments included those of Tony Eckel that "economic benefits of any worker immigration is limited... View Details
Keywords: by Jim Heskett
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

Periodical:Organization Science (forthcoming) Abstract Research has long shown that organizations shape members' identities. However, the possibility that these identities might also be desired and that members might benefit from this... View Details
Keywords: Martha Lagace
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
Keywords: by Michael Blanding; Financial Services
  • 05 Sep 2012
  • First Look

First Look: September 5

scientists that may be due to a performance management system that leaves top performing employees slighted by the practice of uniform ratings. In an effort to retain top employees, the company institutes a forced distribution model of... View Details
Keywords: Sean Silverthorne
  • 14 Sep 2017
  • Op-Ed

Op-Ed: Google Engineer Deserved to be Fired by the CEO

a white American male, I recognize that throughout my life I have been the beneficiary of positive assumptions about my abilities and my potential—assumptions that did not benefit most of my female colleagues. I have not had to overcome... View Details
Keywords: by Bill George
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a... View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 20 Oct 2015
  • First Look

October 20, 2015

integration. The reason is that at low prices, increases in revenue resulting from enhanced productivity are too small to justify the cost, whereas at high prices, the revenue benefit exceeds the cost. Trade policy provides a source of... View Details
Keywords: Sean Silverthorne
  • 25 Feb 2014
  • First Look

First Look: February 25

often sought some equity in mining and other foreign investment projects, but as shareholders they have rarely gained what they anticipated. Only in special cases might the benefits to governments outweigh the risks and often... View Details
Keywords: Sean Silverthorne
  • 11 Oct 2010
  • Research & Ideas

It Pays to Hire Women in Countries That Won’t

domestic Korean companies that did employ senior female managers, particularly but not exclusively in the apparel and publishing industries, also appeared to benefit financially from doing so.) The idea of exploiting the social divide is... View Details
Keywords: by Carmen Nobel
  • 22 Aug 2011
  • Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

Amabile spearheaded a study of more than 200 knowledge workers over a three-year period, asking them to keep journal entries of their successes and frustrations at work. What she found was unexpected: It wasn't recognition or awards that most ignited View Details
Keywords: by Michael Blanding
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details
Keywords: by Jim Aisner; Retail
  • April 2023 (Revised April 2024)
  • Teaching Note

Netflix's Culture: Binge or Cringe?

By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
Teaching Note for HBS Case No. 522-096. View Details
Keywords: Compensation and Benefits; Employees; Recruitment; Resignation and Termination; Retention; Selection and Staffing; Innovation and Management; Innovation Strategy; Leadership Style; Business or Company Management; Management Style; Media; Business Processes; Organizational Culture; Organizational Structure; Performance Expectations; Performance Productivity; Creativity; Business Strategy; Entertainment and Recreation Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Video Game Industry; North America; California; Canada; Europe; Middle East; Africa; Asia; Latin America
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Joly, Hubert, Leonard A. Schlesinger, James Barnett, and Stacy Straaberg. "Netflix's Culture: Binge or Cringe?" Harvard Business School Teaching Note 523-004, April 2023. (Revised April 2024.)
  • 27 Dec 2010
  • Research & Ideas

HBS Faculty on 2010’s Biggest Business Developments

business leaders are using to transform communications with their employees and customers, as it shifts from one-way transmission of information to two-way interaction. That's one reason Time magazine just named Facebook founder Mark... View Details
Keywords: by Staff
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

Management and Davies through a unique recruitment process that raises questions of compensation and employee incentives, negotiation strategy, and human resources management. Purchase this case:... View Details
Keywords: Martha Lagace
  • 14 Apr 2015
  • First Look

First Look: April 14

the process of decoupling. Decoupling is the separation of two or more activities ordinarily done in conjunction by consumers-think of watching TV shows and sitting through the ads. These new digital disruptors allow consumers to benefit... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

well-crafted homer can be a source of pride when fellow workers take note. Says Anteby: "If employers are able to tap into these drivers, and remain within the legal boundary, then they might be in a better position to allow their View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 23 Feb 2015
  • Research & Ideas

How to Break the Expert’s Curse

relatively actionable." The Upside-down Guitar Effect The next experiment explored how experts could experience the feeling of inexperience without the benefit of past documentation. Zhang hired 74 skillful right-handed guitarists to... View Details
Keywords: by Carmen Nobel; Education
  • 25 Jun 2013
  • First Look

First Look: June 25

too little influence to structural and situational factors. We examine whether this tendency leads even experienced professionals to make systematic mistakes in their selection decisions, favoring alumni from academic institutions with high grade distributions and... View Details
Keywords: Anna Secino
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