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  • All HBS Web  (2,692)
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  • 06 Mar 2014
  • News

Fashioning a Career with Style

Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • May 28, 2018
  • Article

How Companies Can Identify Racial and Gender Bias in Their Customer Service

By: Alexandra C. Feldberg and Tami Kim
Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does... View Details
Keywords: Internal Audit; Customers; Service Delivery; Prejudice and Bias; Race; Gender; Organizational Change and Adaptation
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Feldberg, Alexandra C., and Tami Kim. "How Companies Can Identify Racial and Gender Bias in Their Customer Service." Harvard Business Review (website) (May 28, 2018).
  • 01 Dec 2014
  • News

Innovation: Frozen Assets

(Sora/Corbis) Earlier this year, when former Lululemon CEO Christine Day (AMP 163, 2002) started her new role as CEO of Luvo, a frozen-food upstart with nearly $50 million in backing, she had to get acquainted with a few things. One of them was Yankees All-Star Derek... View Details
Keywords: Janelle Nanos
  • 2017
  • Report

The Competitive Advantage of Racial Equity

By: Mark R. Kramer, Angela Glover Blackwell, Lalitha Vaidyanathan, Lakshmi Iyer and Josh Kirschenbaum
Corporate America is missing out on one of the biggest opportunities of our time for driving innovation and growth: creating business value by advancing racial equity.
Developed in partnership with PolicyLink and funded by the Ford and W.K. Kellogg foundations,... View Details
Keywords: Racial Equity; Diversity; Race; Organizational Change and Adaptation; Competitive Advantage; Value Creation
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Kramer, Mark R., Angela Glover Blackwell, Lalitha Vaidyanathan, Lakshmi Iyer, and Josh Kirschenbaum. "The Competitive Advantage of Racial Equity." Report, FSG, October 2017.
  • 19 Jan 2021
  • News

How to Be a “Glass-Shattering” Organization

  • 26 Jun 2020
  • News

Will the Pandemic Reshape Notions of Female Leadership?

  • September 2020 (Revised February 2024)
  • Teaching Note

Artea (A), (B), (C), and (D): Designing Targeting Strategies

By: Eva Ascarza and Ayelet Israeli
Teaching Note for HBS No. 521-021,521-022,521-037,521-043. This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing—implications, causes, and possible solutions. Part (A) focuses on A/B testing analysis and... View Details
Keywords: Targeted Advertising; Targeting; Race; Gender; Diversity; Marketing; Customer Relationship Management; Prejudice and Bias; Analytics and Data Science; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States
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Ascarza, Eva, and Ayelet Israeli. "Artea (A), (B), (C), and (D): Designing Targeting Strategies." Harvard Business School Teaching Note 521-041, September 2020. (Revised February 2024.)
  • 06 Dec 2021
  • News

What's the Word?

In a year like no other, it makes sense that a handful of new words would pop up—and familiar terms would find a different spin and resonance. We asked HBS alumni and faculty to give their take on a few that will continue to make some noise in the year to come. Meem... View Details
Keywords: Julia Hanna; illustrations by Martha Rich; Manufacturing; Finance; News, Library, Internet, and Other Services; Information
  • October 2021
  • Case

Diversifying P&G's Supplier Base (A)

By: Kris Ferreira, Kym Lew Nelson, Carin-Isabel Knoop and Sarah Mehta
In February 2003, P&G hosted two meetings—one with its largest woman- and minority-owned suppliers and one with its largest non-minority-owned suppliers. Attendees in each meeting heard the same message: P&G was keen to grow its commitment to inclusive supply chains,... View Details
Keywords: Business Ventures; Mergers and Acquisitions; Business Model; Business Organization; Family Business; Joint Ventures; Demographics; Diversity; Ethnicity; Race; Ethics; Fairness; Ownership; Supply Chain Management; Consumer Products Industry; Service Industry; United States; Ohio
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Ferreira, Kris, Kym Lew Nelson, Carin-Isabel Knoop, and Sarah Mehta. "Diversifying P&G's Supplier Base (A)." Harvard Business School Case 622-008, October 2021.
  • 05 Apr 2013
  • News

Gift to HBS Funds New Professorship on Gender, Work, Career, and Family

Keywords: Professor Emeritus Alvin J. Silk; Colleges, Universities, and Professional Schools; Educational Services
  • June 2020
  • Article

The Isolated Choice Effect and Its Implications for Gender Diversity in Organizations

By: Edward H. Chang, Erika L. Kirgios, Aneesh Rai and Katherine L. Milkman
We highlight a feature of personnel selection decisions that can influence the gender diversity of groups and teams. Specifically, we show that people are less likely to choose candidates whose gender would increase group diversity when making personnel selections in... View Details
Keywords: Behavior And Behavioral Decision Making; Organizational Studies; Decision Analysis; Economics; Decision Making; Behavior; Analysis; Organizations; Diversity; Gender
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Chang, Edward H., Erika L. Kirgios, Aneesh Rai, and Katherine L. Milkman. "The Isolated Choice Effect and Its Implications for Gender Diversity in Organizations." Management Science 66, no. 6 (June 2020): 2752–2761.
  • June 2012
  • Article

Racial Colorblindness: Emergence, Practice, and Implications

By: Evan P. Apfelbaum, Michael I. Norton and Samuel R. Sommers
We examine the pervasive endorsement of racial colorblindness-the belief that racial group membership should not be taken into account or even noticed-as a strategy for managing diversity and intergroup relations. Despite research demonstrating that race is perceived... View Details
Keywords: Management; Strategy; Law; Practice; Race; Research; Social Issues; Diversity
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Apfelbaum, Evan P., Michael I. Norton, and Samuel R. Sommers. "Racial Colorblindness: Emergence, Practice, and Implications." Current Directions in Psychological Science 21, no. 3 (June 2012): 205–209.
  • 2008
  • Article

Learning (Not) to Talk About Race: When Older Children Underperform in Social Categorization

By: Evan P. Apfelbaum, Kristin Pauker, Nalini Ambady, Samuel R. Sommers and Michael I. Norton
The present research identifies an anomaly in sociocognitive development, whereby younger children (8 and 9 years) outperform their older counterparts (10 and 11 years) in a basic categorization task in which the acknowledgment of racial difference facilitates... View Details
Keywords: Transition; Age; Race; Society; Cognition and Thinking
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Apfelbaum, Evan P., Kristin Pauker, Nalini Ambady, Samuel R. Sommers, and Michael I. Norton. "Learning (Not) to Talk About Race: When Older Children Underperform in Social Categorization." Developmental Psychology 44, no. 5 (2008).
  • April 2001
  • Article

The Truth About Mentoring Minorities: Race Matters

By: David A. Thomas
Keywords: Teaching; Race
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Thomas, David A. "The Truth About Mentoring Minorities: Race Matters." Harvard Business Review 79, no. 4 (April 2001): 98–112.
  • May 20, 2010
  • Article

Leaders’ Blindspots Undermine Their Global Language Policies

By: Tsedal Neeley
Editor’s note: This post is part of a six-week blog series on how leadership might look in the future. The conversations generated by these posts will help shape the agenda of a symposium on the topic in June 2010, hosted by HBS’s Nitin Nohria, Rakesh Khurana, and... View Details
Keywords: Culture; Diversity
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Neeley, Tsedal. "Leaders’ Blindspots Undermine Their Global Language Policies." Harvard Business Review (website) (May 20, 2010).
  • 4 Aug 2005 - 10 Aug 2005
  • Conference Presentation

Feminist Analysis of Micro Research on Gender in Organizations: Suggestions for Advancing the Field

By: R. Ely and Irene Padavic
Keywords: Gender; Organizations; Research
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Ely, R., and Irene Padavic. "Feminist Analysis of Micro Research on Gender in Organizations: Suggestions for Advancing the Field." Paper presented at the Academy of Management Annual Meeting, Honolulu, HI, August 04–10, 2005.
  • 2004
  • Other Unpublished Work

Women Entrepreneurs, Growth, and Implications for the Classroom

By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
Keywords: Entrepreneurship; Education; Gender
Citation
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Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "Women Entrepreneurs, Growth, and Implications for the Classroom." Coleman Foundation White Paper , United States Association for Small Business and Entrepreneurship (USASBE), January 2004.
  • August 1986 (Revised January 1989)
  • Teaching Note

Population Services International: The Social Marketing Project in Bangladesh, Teaching Note

By: V. Kasturi Rangan
Teaching Note for (9-586-013). View Details
Keywords: Demographics; Social Marketing; Bangladesh
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Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh, Teaching Note." Harvard Business School Teaching Note 587-058, August 1986. (Revised January 1989.)
  • 1 Feb 1974
  • Conference Presentation

Women in Organizations: Change Agent Skills

By: R. M. Kanter
Keywords: Gender; Change; Organizations
Citation
Related
Kanter, R. M. "Women in Organizations: Change Agent Skills." Paper presented at the New Technology in Organization Development Conference, New Orleans, February 01, 1974. (Also in Current Issues and Strategies in Organization Development, edited by W.R. Burke. N.Y.: Behavioral Publications, 1976; Portions published as "On Ending Female Tokenism in T-Groups," Social Change, vol. 5 (1975), pp. 1-3. Reprinted in Sensitivity Training and the Laboratory Approach, edited by R.T. Golembiewski and A. Blumberg. Third Edition. Itasca, IL: Peacock, 1977.)
  • 01 Jun 2024
  • News

Outside Voices

In just 15 years, Greece managed to seesaw from one economic extreme to the other, from almost breaking the eurozone at the depth of its debt crisis to becoming one of the fastest growing economies in Europe in 2023, according to the IMF. Now wages are rebounding,... View Details
Keywords: Jen McFarland Flint; illustration by Pete Ryan; immigration; repatriation; innovation; public policy; Greece
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