Delivery - Publications - Faculty & Research

Profile

David Velasquez

Why did you choose this path at this point in time? I want to be better prepared to lead and improve the delivery of health care in our country. Patients cannot wait for our systems to be more accessible, effective, and equitable – now is... View Details

01 Jun 2023
News

Buy Big, Sell Small

least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

01 Aug 2022
What Do You Think?

Does Religious Belief Affect Organizational Performance?

(last) 4 decades optimizing global production to the lowest cost denominator and just-in-time delivery a global production system that is optimized for lowest cost is not very resilient. We will now optimize production for maximum... View Details

Keywords: Re: James L. Heskett

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Value Measurement for Health Care - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details

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Strategy for Universities & Nonprofits - Institute For Strategy And Competitiveness

customers must be quantified and measured Social organizations often pursue multiple societal outcomes , which requires multiple measured goals Understanding the full costs of delivering outcomes is essential to ensure that true value is being created, e.g. cost per... View Details

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

individual level. No person or organization wants to pay more for a product or service than it is worth. Again, when performance delivery is in doubt, performance-based pricing enables the buyer to pay only for the amount of performance... View Details

Keywords: by Benson Shapiro; Manufacturing

March 2011
Case

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande

On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details

Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai

Citation

Educators

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Affiliated Organizations & Institutions - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network Affiliated Organizations &... View Details

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Understanding Health Systems, Payors, and Regulation - Health Care

Teisberg. Competition and the Intersection of Industry and Policy is at the heart of Professor Leemore Dafny’s research which examines competitive interactions among payers and providers of health care services. Her current projects include studies of consolidation in... View Details

24 May 2021
Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details

Keywords: by Geoffrey Jones and Shelly Xu; Fashion

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

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19 Apr 2004
Research & Ideas

Birth of the American Salesman

worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details

Keywords: by Laura Linard

21 Mar 2024
Blog Post

SVMP Gave Me the Courage to Fail

of my new friends in the program, I wrote, practiced, and delivered my speech successfully. Through the speech preparation and delivery process, I learned about the importance of community and pushing past fear to achieve my goals. SVMP... View Details

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Advisory Board - Entrepreneurship

double digit comparable store and delivery sales growth. In 1998, Todd left Staples to co-found dry cleaner Zoots with Staples founder, Tom Stemberg (who remained Staples C.E.O.). Todd was C.E.O. of Zoots for five years, building the... View Details

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

it's a core platform. Digital delivery of content to the cell phone didn't exist a few years ago, and now it's everywhere. You go six months, and it's two generations. That's something I would love to exploit in the future. Just what do... View Details

Keywords: by Sean Silverthorne; Publishing

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Buy Now, Pay Later: Cars on Time

however, motorized trucks and passenger cars found a market among small businessmen who recognized their value for deliveries and short-distance transport of heavy goods, but could not put up the entire purchase price at once. The auto... View Details

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Presentations - Institute For Strategy And Competitiveness

current concepts in how health care delivery systems can grow and deliver value-based health care across geography. January 2020 Paying for Health Care by Dr. Mary Witkowski Dr. Mary Witkowski discusses value based payment including... View Details

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The 20th Century Zeitgeist - Leadership

Government Intervention Labor Global Events Influence: High 1900 s 19 8.8 million immigrants arrive throughout decade Cities expand Population grows from 76 to 92 million Rural Free Delivery routes added Influence: Medium 10 1910 s 19... View Details

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ICHOM - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network ICHOM International Consortium... View Details

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

ferrantraite The Muslim ban. The Wall. Children separated from their parents at the Mexican border. The past two years have seen an aggressive push by the Trump administration against both legal and illegal immigration. But it’s not just the United States seeing a... View Details

Keywords: by Michael Blanding; Agriculture & Agribusiness; Technology; Service

Publications