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Departments | Employment
before. help faculty disseminate their knowledge to practitioners. Customer Base Harvard Business School and Harvard University Faculty, Students, Staff, HBS Alumni, Visiting scholars and researchers Culture... View Details
- 18 Feb 2021
- Blog Post
Use Baker Library to Build a Target List
on the advertised job market, creating a target list allows you to be proactive and focused on industries and functions that interest and excite you. Custom Target Lists Baker librarians can assist you in creating a View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
whose demographic characteristics, and in turn needs, diverge more starkly from those of their bank’s average customers report significantly lower levels of satisfaction on a broad range of operating dimensions. Consistently, we find that... View Details
Keywords: Sean Silverthorne
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
delivered to my house tonight, where it will be set up and ready to go. Lal: Furniture is often sold that way today. It's a showroom where your order is customized and delivered in six weeks. Q: What retail segments are most vulnerable to... View Details
- 01 Sep 2005
- News
Business Plan Contest Has Many Winners
fashionable and custom-fitted bras to fuller-sized customers and the 85 percent of women who wear the wrong size. In the social enterprise track, the winner was India Info Village, a team featuring Rita Singh (MBA ’05) and several other... View Details
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate,... View Details
Keywords: Jennifer Myers
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
dimensions. Consistently, banks that serve customer bases with more dispersed needs receive lower satisfaction scores than banks serving customer View Details
Keywords: Sean Silverthorne
- 10 Jun 2021
- Blog Post
Managing Sustainable Advantage with Key ESG Cofounders, Anne-Marie Schoonbeek and Heleen van Poecke
management. “We have decided to start building a product for which there is an urgent need amongst our target customer base as well as a willingness to pay,” said van Poecke. “Needless to say, our... View Details
- 20 Aug 2018
- Research & Ideas
Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
every $1 increase in the posted “original price” for an item, consumers were willing to pay, on average, an extra 77 cents for that item. What was more, Ngwe found that repeat customers who shopped at the store often were least willing to... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
Retailers can significantly improve forecast accuracy simply by updating their predictions based on early sales data, tracking the accuracy of their forecasts, getting product testing right, and using a variety of forecasting approaches.... View Details
- 01 Dec 2014
- News
Dressing by Number
recommended clothing based on the data they provide; clients purchase only the items they love. The more information a customer gives Stitch Fix—the initial “style profile,” shared Pinterest boards, feedback... View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
collateral business. For long-term strategy, the company is weighing two options. One, invest in expanding their client base and extending it beyond the sports market, targeting all kinds of community events like fairs and festivals. The... View Details
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
safe.” If companies do provide a notice, however, they must abide by it. For that reason, companies often make them as broad and sweeping as possible—perhaps triggering customers to worry about what the company might do with their data.... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
free-rider and private-information problems, he said. ABP is more valuable when a firm's customer base is very diverse. "When every customer is like everyone else, it's... View Details
Keywords: by Martha Lagace
- 01 Apr 1998
- News
The Cole Room: A Wealth of Resources for Job-Seekers
wide range of resources on hand. In addition, Cole Room librarians will perform customized job research for alumni for a fee. These searches can range from screening for lists of companies based on industry... View Details
- 01 Apr 1997
- News
Manager's Notebook
In this new series, the Bulletin will feature occasional reports on faculty research in progress. Who Has Your Number? Customer information is the lifeblood of business. Indeed, a company's success often hinges on how well it understands... View Details
Keywords: Judith Ross
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
Photo Courtesy The Timken Company Product innovation and customer service initiatives have also been key to development of The Timken Company, a 104-year-old bearing and steel maker based in Canton, Ohio,... View Details
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
speedily sourcing garments and apparel for customers in the West. Its solid reputation is based on its ability to meet required specifications at a competitive price. Fung believes his company’s levelheaded... View Details
- 03 Feb 2003
- Research & Ideas
Web Services
coding over a new solution." Using a common code base to build applications that automate repetitive tasks is key to serving the needs of various business partners. The Customer's View Representing the View Details