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- 08 Nov 2011
- First Look
First Look: Nov. 8
PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and Service... View Details
Keywords: Sean Silverthorne
- 31 May 2011
- First Look
First Look: May 31
make purchases. Retailers, however, felt that major credit and debit card issuers had too much market power which was leading to higher costs for retailers to accept such payment forms. Consumers were increasingly adopting smart phones and using those phones to View Details
Keywords: Sean Silverthorne
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
consumer products. Finally, a series of cubes represents major customers. The shapes lie scattered on your desk. Your job is to fit the pieces together. Do you place the spheres on top of the blocks so that functions report to the... View Details
Keywords: by Robert Simons
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
customers by providing them adequate functionality in return for lower prices. The technology of this sort of disruptive innovation offers "good enough" performance along traditional metrics and is supported by a business model... View Details
- 08 Mar 2011
- First Look
First Look: March 8
management friendly provisions, we identify the economic determinants of the resulting trade-offs for shareholder value. Consistent with the theory, our empirical analysis shows that provisions that allow View Details
Keywords: Sean Silverthorne
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
happening in terms of management practices in their hospital. What I see in my studies mapping the adoption of basic management practices across hospitals is a wide dispersion: There are some points of... View Details
- 27 Sep 2006
- Research & Ideas
Report From Egypt: Studying Global Influences
group of managers heading every function but also spoke with a cross-section of employees (with translators) and even several customers and partners. Since one of the companies—an IT giant—has been... View Details
Keywords: by Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
specializing in building and managing prisons. Students must assess the firm's strategy and risks, evaluate key financial reports, derive forecasts of future performance, and use these forecasts to value the firm. Purchase this case:... View Details
Keywords: Martha Lagace
- 02 Apr 2012
- Research & Ideas
Do Online Dating Platforms Help Those Who Need Them Most?
we already know. The functionality of these businesses is clear, but their immense popularity can be perplexing. After all, people managed to get married and maintain friendships for eons before the Web ever... View Details
- 14 Apr 2015
- First Look
First Look: April 14
managers responsible for stewarding brands. Publisher's link: http://www.routledge.com/books/details/9781138786837/ April 2015 Corporate Stewardship: Organizing for Sustainable Effectiveness Corporate and Integrated Reporting: A View Details
Keywords: Sean Silverthorne
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
developments. His work examines how "sell-side financial analysts incorporate accounting information in their earnings forecasts, common stock valuations, and investment recommendations." He also analyzes management reporting of... View Details
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants from around the world to apply... View Details
- 13 Sep 2004
- Research & Ideas
Cash and the Woman-Owned Business
Building sufficient cash reserves to launch a business and managing subsequent fundraising are challenges for every entrepreneur, but they are particularly daunting tasks for women. Women often come up short of cash at start-up and, when... View Details
- 20 May 2014
- First Look
First Look: May 20
challenge for the existing theories on upstream capital flows and global imbalances. August 2013 Journal of the European Economic Association The New Empirical Economics of Management By: Bloom, Nicholas, Renata Lemos, Raffaella Sadun,... View Details
Keywords: Sean Silverthorne
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
and Operations Management Unit at HBS. "The longer we take to figure this out, the more likely we're going to have a few of the best firms pulling way ahead based on this competitive advantage." More Likely To Go Radical In her research,... View Details
Keywords: by Maggie Starvish
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
better supply chain management.For many of the retailers in our study, forecasting product demand is a right-brain function that relies on the gut feel of a few individuals and not on the systematic use of sales data. But it's a big... View Details
- 08 Jun 2011
- Lessons from the Classroom
Twenty-first Century Skill: Trading Carbon Credits
as several states in the West were planning a new joint program. “Those who make poor choices feel the consequences of price uncertainty most deeply.” So clearly it's important for business managers in many industries to understand how... View Details
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
integrated, full-line system. Other providers, including most physician practices, define their business around specific functions or specialties. An anesthesiology group defines itself as in the anesthesia business; a nephrology group... View Details
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
predictor of events, but the power and sometimes outrageous language used by Levitt changed the nature of debate on the issue, and created new perspectives for managers to consider as they approach world markets. Levitt's key insight... View Details
Keywords: by Working Knowledge editors
- 16 Jun 2015
- First Look
First Look: June 16, 2015
itself, requires continual experimentation and adaptation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49244 Working Papers Accounting Data, Market Values, and the Cross Section of Expected Returns Worldwide By:... View Details
Keywords: Sean Silverthorne