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  • 04 Jan 2012
  • First Look

First Look: January 4

purchased bundles may not always purchase pure consoles, even though consoles may be cheaper than bundles. The type of bundling chosen is critical to extracting value from consumers, with pure bundling View Details
Keywords: Carmen Nobel
  • 01 Sep 2007
  • News

Faculty Books

Jane Wei-Skillern, James E. Austin, Herman Leonard, and Howard Stevenson (Sage Publications) This book presents HBS research and cases about international and U.S. organizations in the nonprofit, for-profit, and government sectors. It explains the View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

performance to improve, only to be bitterly disappointed. For some reason, the right things still don't happen. Why is change so hard? First of all, most people are reluctant to alter their habits. What worked in the past is good enough;... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 01 Jun 1998
  • News

Short Takes

positive motivational value, how employees at lower levels viewed the fairness of incentive plans, and whether incentives had an effect on corporate performance. The results were surprising. Most noteworthy: making pay contingent on View Details
Keywords: Orna Feldman and Caroline Chauncey
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 01 Dec 2011
  • News

What HBS Learned from West Point

something more holistic. They respond to character—who you are, your values, and your identity.” The parallels for business educators are striking. Business schools have been criticized for relying too heavily on teaching disciplinary... View Details
Keywords: military education; National Security and International Affairs; Government
  • 08 May 2007
  • First Look

First Look: May 8, 2007

ability to create value. Creating superior performance with strategies optimized for adaptation (adjusting to differences), aggregation (overcoming differences), and arbitrage (exploiting differences), and for compound objectives.... View Details
Keywords: Martha Lagace
  • 21 Jan 2014
  • First Look

First Look: January 21

increase performance while social comparison reduces it, especially for low-ability trainees. These effects appear when treatments are announced and persist through training. The findings are consistent with a model of optimal... View Details
Keywords: Sean Silverthorne
  • 06 Jun 2023
  • Blog Post

Harvard Business School Announces 2023-24 Leadership Fellows

McNair Professor of Marketing, Emeritus, and co-chairman of the Social Enterprise Initiative. “HBS educates leaders who make a difference in the world, and as the Leadership Fellows grow in their careers, their time with these organizations will have an enduring impact... View Details
Keywords: Social Enterprise
  • 01 Dec 1998
  • News

New Releases

self-interest rather than in the interests of the whole. Thus, the decentralized organization must also develop new control systems. Jensen asserts that there are three main elements in an organization's total strategy: competitive, organizational, and human. "It is... View Details
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

in ways perceived as challenging of authority or critical of cherished programs. Given the exaggerated and real reasons to fear offending authorities, it isn't surprising that people clam up when the signals seem unfavorable. Q: How hard... View Details
Keywords: by Sarah Jane Gilbert
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

Documenting the actual levels of inequality within and across countries is generally considered a critical input to the design of economic and social policy (7–10); we suggest that assessing laypeople’s understanding of those levels, and... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2012
  • First Look

First Look: January 10

interest rate risk premium and a changing liquidity risk premium, and that the variability in the nominal bond risk premia reflects a changing inflation risk premium. We estimate significant time series View Details
Keywords: Sean Silverthorne
  • 24 Oct 2017
  • First Look

First Look at New Research and Ideas, October 24, 2017

Management Journal Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions By: Ramarajan, Lakshmi, Nancy Rothbard, and Steffanie Wilk Abstract—Across... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

are identified by exploiting random assignment and a separate instrumental variables procedure. Download the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1264038 Welfare Payments and Crime Author:C. Fritz Foley Abstract This... View Details
Keywords: Martha Lagace
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

customers by providing them adequate functionality in return for lower prices. The technology of this sort of disruptive innovation offers "good enough" performance along traditional metrics and is supported by a business model... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 10 Oct 2005
  • Research & Ideas

Corporate Responsibility and the Environment: What is the Right Thing To Do?

Responsibility (CSR) and Corporate Social Performance (CSP)? A: Corporate Social Performance is a term used to describe "strategic" behavior by a firm. When a firm engages in environmental or other... View Details
Keywords: by Manda Salls
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

Even techniques such as brainstorming have been shown to be much less effective in advancing creative solutions than they are satisfying to those who engage in them. She excludes from this criticism the kind of teamwork that often occurs... View Details
Keywords: by James Heskett
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

decentralizing operations from headquarters to their stores, and, to a weaker extent, by providing higher variable pay to their store managers. Download the paper: http://www.hbs.edu/research/pdf/08-091.pdf An Exploration of Technology... View Details
Keywords: Martha Lagace
  • 10 Jan 2005
  • Research & Ideas

How to Put Meaning Back into Leading

organizational behavior. Our ideas have been profoundly influenced by these early scholars. Q: What concerns you about the emphasis of leadership studies on economic performance rather than social impact? A: In more recent organizational... View Details
Keywords: by Martha Lagace