Crisis Response Plans - Publications - Faculty & Research

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Advisory Board - Entrepreneurship

company Excara and switched to selling enterprise software for managing product content. In 2002, he started two nonprofits in response to the sexual abuse crisis in the Catholic Church. He is currently... View Details

01 Jan 2007
News

Jaime Augusto Zobel de Ayala, MBA 1987

you can create the right environment for a group to address issues together." ADVICE TO STUDENTS "Never underestimate the importance of the 'softer' management lessons you learn at HBS—the ones that revolve around working with and leading others. As your View Details

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Interviewing - Alumni

born? What is your native language? Legal : Are you authorized to work in the US? What languages do you speak? Response : I can work with (no/the following) restrictions. I am fluent in, conversational in. Marital/Family Status Illegal :... View Details

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

profitable when it decided to do its spin-off. What can be done to encourage companies to restructure sooner rather than later? In the case of United Air Lines, management in effect created a crisis that made employees more willing to... View Details

Keywords: by Stuart C. Gilson

12 Nov 2001
Research & Ideas

The Three Components of Family Governance

does the job and the three components above are all most families in business need. Properly composed and managed, a family assembly and family council help: Develop clarity on roles, rights, and responsibilities for family members.... View Details

16 Apr 2001
Research & Ideas

Breaking the Code of Change

expressed as shareholder value. Its focus is on formal structure and systems. It is driven from the top with extensive help from consultants and financial incentives. Change is planned and programmatic. Theory O has as its purpose the... View Details

Keywords: by Michael Beer & Nitin Nohria

02 Jun 2010
What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

hope the comments were as helpful and thought-provoking to you as they were to me. Those of you willing to venture to place weights on the determinants of success gave the nod to culture by a wide margin. As Mouaz AlZayyat put it, "Growth View Details

Keywords: by Jim Heskett

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

environment has resulted in volatility in purchases and productivity across idiosyncratic product categories, resulting in a net economic crisis of a type that has not been witnessed by anyone alive today. Government-imposed quarantines,... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

02 Nov 2010
First Look

First Look: November 2, 2010

http://www.hbs.edu/research/pdf/10-063.pdf Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans Authors:Doug J. Chung, Thomas Steenburgh, and K. Sudhir Abstract We estimate a dynamic... View Details

Keywords: Sean Silverthorne

12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

education, and the arts—Forged in Crisis spotlights five masters of crisis: polar explorer Ernest Shackleton, President Abraham Lincoln, legendary abolitionist Frederick Douglass, Nazi-resisting clergyman Dietrich Bonhoeffer, and... View Details

Keywords: Sean Silverthorne

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Becoming a Board Member - Alumni

Before joining a new board there are questions you should ask yourself and others. Here’s what to ask: + – You What do boards do? What are the fiduciary duties, roles, and responsibilities of members? Why do you want to serve on a board?... View Details

13 Feb 2020
Book

Open Your Organization to Honest Conversations

New Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis... View Details

Keywords: by Dina Gerdeman

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

which all organized human groups are susceptible—the suppression, especially during planning and decision-making, of views that might be perceived as contentious or disruptive to an organization's foundational beliefs. Consider the costs... View Details

Keywords: by Garry Emmons

2011
Case

How Fast and Flexible Do You Want Your Information, Really?

By: Thomas H. Davenport and Jim Snabe

Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details

Keywords: Management Teams; Information; Service Delivery; Decision Making; Crisis Management

Citation

Purchase

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

created sustained success. The Visionary: PepsiCo’s Indra Nooyi India-born Indra Nooyi immigrated to the United States in 1978 to study at Yale University. She joined PepsiCo in 1994 and rose rapidly through its ranks. When she was named CEO in 2006, Nooyi recognized... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

carefully, can open a box full of unintended consequences that ultimately harm rather than help the organization. The financial crisis of 2008 was partially fueled by origination bonuses paid to bank loan officers who were incented to... View Details

Keywords: by Sean Silverthorne

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

City of Boston Mayor’s Office, she led cross-cutting initiatives including the city’s COVID-19 crisis response and recovery, and Boston’s Police Reform Task Force. At the U.S. Department of Labor, she... View Details

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Alumni Engagement | Social Enterprise | Harvard Business School

equity for the arts, Jason Price is incubating a world-class art center in New Haven, Connecticut—and developing an impact model fo... Re: Jason Price (MBA 2003); Omar Simmons (MBA 1999); By: Jen McFarland Flint; photos by Chris Sorensen 17 Dec 2024 | Skydeck Solving... View Details

15 Nov 2022
Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

which publishes in November, can provide important lessons for business people in an era where consumers expects companies to behave responsibly more than ever. Enabling unethical behavior In the case of Purdue Pharma, McKinsey advised... View Details

Keywords: by Pamela Reynolds

24 Apr 2017
Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

Chevrolet Camaros. Rather than make excuses, Barra took responsibility for the problems and went further to attribute them to “GM’s cultural problems.” Three years later, she is well on her way to transforming GM’s moribund,... View Details

Keywords: by Bill George; Auto; Food & Beverage

Publications