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  • 03 Jul 2013
  • What Do You Think?

What Are the Limits of Transparency?

cautioned us not to expect too much from a policy of transparency, saying "If the company culture operates better within the founder's vision of transparency, all well and good, be transparent. But to trust transparency alone to... View Details
Keywords: by James Heskett
  • 22 Sep 2022
  • News

The Beauty Guide

seek diverse, young talent and to teach the next generation of leaders how to take control of their careers.” It is important to Freyre, a Latina herself, that she should provide guidance within a culture that greatly respects and values... View Details
Keywords: Maureen Harmon
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

profitability in many instances. So why are so many employers pushing so forcefully for all employees to return to the office, even as employee turnover across industries is increasing? It’s a pattern not isolated to the corporate world.... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 04 Apr 2022
  • What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

regarding “Don’t Say Gay”? What do you think? Share your thoughts in the comments below. Note: Please limit your comments to how you think the Disney board and Chapek should respond, not opinions about the law itself. Editor’s Note: Heskett speculates on the influence... View Details
Keywords: by James Heskett
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

their businesses to shareholders through stock buybacks and dividends rather than invest for the long term, undermining job growth and putting the country’s economic future at risk, often pointing to the high ratio of shareholder payouts to net income. These claims are... View Details
Keywords: Sean Silverthorne
  • March 2023 (Revised August 2023)
  • Case

Majid Al Futtaim: Adapting the Shopping Mall to the Digital Era

By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2022, as Ahmed Galal Ismail, CEO of Majid Al Futtaim Properties and Fatima Zada, digital and omnichannel director at Majid Al Futtaim Shopping Malls, go over the plans to roll out the omnichannel mall offering for the Mall of the Emirates they... View Details
Keywords: Business Model; Strategy; Information Technology; Technology Adoption; Value Creation; Competition; Expansion; Profit; Corporate Strategy; Retail Industry; Real Estate Industry; United Arab Emirates
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  • 20 Jan 2010
  • First Look

First Look: Jan. 20

Abstract Often considered one of the major forces behind economic growth and development, the entrepreneurial firm can accelerate the speed of innovation and dissemination of new technologies, thus increasing a country's competitive edge in the global market. As a... View Details
Keywords: Martha Lagace
  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
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  • 12 Mar 2021
  • News

My Favorite Case

the facts as they were known a week after the incident occurred and raises a wide range of questions regarding consumer behavior, corporate responsibility, and competitive reaction. I recall only two cases that we spent more than one... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 08 Feb 2000
  • Research & Ideas

Building Effective R&D Capabilities Abroad

every aspect of corporate strategy." The articles in the book have been selected, he writes, "to help corporate leaders think through global strategies at a time when there are few guideposts to... View Details
Keywords: by Walter Kuemmerle
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

pandemic is likely to change how companies do business. Here’s what they said: Michael Beer: Organizations will develop trust-based cultures with employees   The coronavirus challenge demands an organization-wide, honest conversation that... View Details
Keywords: by Dina Gerdeman
  • Web

Faculty - Private Capital Project

Federal Reserve Bank of Boston and the European Central Bank. She serves on the editorial boards of the Review of Financial Studies, the Review of Corporate Finance Studies, and the Journal of Financial Intermediation. Professor Ivashina... View Details
  • 10 Nov 2015
  • Blog Post

Using an MBA for a Career Change

expectation of staying at Deloitte for six years. It was great.  I learned a lot.  But I started to wonder if it was what I wanted to do all of my life.  I got to thinking - when I’m on my deathbed, would I be disappointed in myself for spending so much time... View Details
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit Power of View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54598 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash, Matthew D. Shaffer, and Charles C.Y. Wang Abstract—After decades of both... View Details
Keywords: Dina Gerdeman
  • 04 Dec 2012
  • First Look

First Look: December 4

severity of the coordination problem faced by users. Read the paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=38648 The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine... View Details
Keywords: Carmen Nobel
  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

management themes and maternal outcomes. Results: Proactive management of unit culture and nursing was associated with a significantly higher risk of primary cesarean delivery in low-risk patients (relative risk [RR] 1.30, 95% CI... View Details
Keywords: Sean Silverthorne
  • 05 Jun 2012
  • First Look

First Look: June 5

Reaching for Yield in the Bond Market Authors:Bo Becker and Victoria Ivashina Abstract Reaching-for-yield-the propensity to buy riskier assets in order to achieve higher yields-is believed to be an important factor contributing to the credit cycle. This paper analyses... View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Corporate Change , April 2020) with Yanis Ozcan. Robert S. Huckman : Received the 2021 Robert F. Greenhill Award. Robert S. Huckman : Winner of the 2021 Wyss Award for Excellence in Doctoral Student Mentoring. Himabindu Lakkaraju :... View Details
  • 20 Sep 2011
  • First Look

First Look: September 20

global cooperation, and promote cultural contact and awareness. We use a network approach to demonstrate that the connections between two countries through joint-membership in the same IGOs are associated with a large positive influence... View Details
Keywords: Sean Silverthorne