Conflict Management - Publications - Faculty & Research - Harvard Business School

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December 2014
Supplement

Aspen Skiing Company Video Supplement

By: Michael W. Toffel

Having begun improving the environmental performance of its own operations, Aspen Skiing Company is considering "greening" its supply chain and lobbying for greenhouse gas regulations. A world renowned ski resort vulnerable to global climate change, Aspen's activities... View Details

Keywords: Conflict of Interests; Climate Change; Supply Chain Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Tourism Industry; Entertainment and Recreation Industry; Aspen

November 1996
Case

Del Webb Corporation (B), The

By: Jay W. Lorsch and Samanta Graff

On November 16, 1987, the Del Webb board appointed Phil Dion chairman and CEO. This case outlines the development and implementation of a strategy to focus exclusively on real estate development and to liquidate all other assets. Discusses the appointment of two new... View Details

Keywords: Crisis Management; Management Succession; Strategic Planning; Governing and Advisory Boards; Business and Shareholder Relations; Conflict of Interests; Real Estate Industry

01 Mar 2008
News

Where Are They Now?

1990, Zaleznik has consulted to numerous companies on matters of succession and conflict resolution. He has also served on the boards of several major corporations, including The TJX Companies, American Greetings, King Ranch, Inc., and... View Details

Keywords: Margie Kelley; retirement; leisure; writing; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

Profile

Jeremy Lipstein

multiple — and often conflicting — constituencies. There were a number of issues the administration wanted to address that conflicted with student interests. And with the allocation of the student activities... View Details

May 1990 (Revised December 1998)
Case

Technology Transfer at a Defense Contractor (Abridged)

By: Linda A. Hill

Covers the same material concerning the specific transfer of technology as described in the longer version but summarizes the environmental and organizational context of the transfer. Most appropriate when the instructor wishes to focus on the action questions. View Details

Keywords: Organizational Change and Adaptation; Change Management; Conflict Management; Managerial Roles; Management Teams; Employees; Competitive Strategy; Projects

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September 1984
Case

Henkel Corp.: International Sealants Brand SISTA (B)

By: Robert J. Dolan

Describes the outcome of implementation of the standardized plan described in Henkel (A). View Details

Keywords: Marketing Strategy; Globalization; Expansion; Profit; Conflict Management; Outcome or Result; Consumer Products Industry; Construction Industry; Europe; West Germany

July 1997
Case

Graffs, The (B)

By: Carl S. Sloane and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management

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12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

shielded them from responsibility. The lack of performance standards related directly to the organization's inability to deal with conflict. Many managers could not abide open conflict in meetings.... View Details

Keywords: by Bill George

December 2014
Case

Henry A. Kissinger as Negotiator: Background and Key Accomplishments

By: James K. Sebenius and Laurence A. Green

Following a brief summary of Henry A. Kissinger's career, this case describes three of his most pivotal negotiations: the historic establishment of U.S. diplomatic relations with the People's Republic of China, the easing of geopolitical tension with the Soviet Union,... View Details

July 2010 (Revised August 2012)
Supplement

Assistant Professor Jo Worthington (B)

By: Dorothy A. Leonard

A professor teaching a case discussion based on numeric analysis is pleased that a student finally "cracks" the case--but the numbers differ from her own. The instructor has to decide how to handle the discrepancy. View Details

Keywords: Interpersonal Communication; Teaching; Cases; Mathematical Methods; Conflict Management

November 1996
Case

Del Webb Corporation (C), The

By: Jay W. Lorsch and Samanta Graff

Dion and the other Del Webb directors were open to having Industrial Equity Pacific (IEP) and Webcott Holdings representation on the board. The IEP representative was perceived as reserved and lacking in sophistication. Cotter of Webcott, however, struck the directors... View Details

Keywords: Crisis Management; Management Succession; Strategic Planning; Governing and Advisory Boards; Horizontal Integration; Conflict Management

01 Oct 2000
News

Silent Killers: Overcoming Barriers to Organizational Learning

its barriers. For example, one general manager in the study learned from his staff's candid feedback during an OFP that his aversion to conflict was stifling communication and hindering his unit's ability to... View Details

Keywords: Judith A. Ross

August 1978 (Revised April 1987)
Supplement

Assistant Professor Graham and Ms. Macomber (C)

By: C. Roland Christensen

Supplements the (A) case. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

May 2001 (Revised December 2002)
Exercise

Alphexo Corporation: Confidential Negotiation Information

By: James K. Sebenius

A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have made some progress on several issues but have reached an impasse. Division heads will now attempt to reach a... View Details

Keywords: Negotiation Types; Joint Ventures; Conflict Management; Information Technology; Information Technology Industry

April 1996 (Revised November 1997)
Case

Background and Agreements on Foreign Direct Investment

By: Louis T. Wells Jr. and Courtenay Sprague

A brief history of foreign direct investment (FDI) is explored, emphasizing conflicts, developments in the legal framework governing FDI, and international agreements and nonbinding principles formulated to resolve disputes brought in by FDI. Propositions provide a... View Details

Keywords: Foreign Direct Investment; Agreements and Arrangements; Conflict Management

October 2006 (Revised January 2009)
Case

Vitreon Corporation: The Hyalite Project

By: Roy D. Shapiro

Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to... View Details

Keywords: Leadership; Production; Organizational Culture; Performance Productivity; Groups and Teams; Conflict Management; Manufacturing Industry

January 2013 (Revised August 2013)
Case

Vietnam: Sustaining the Growth of an Asian Tiger

By: Michael E. Porter and Christian H.M. Ketels

The case tracks Vietnam's economic policy choices and performance from the end of the Vietnam war to the Doi Moi economic reforms and the economic transformation that followed. Throughout this period, the country had become a darling of the international aid community.... View Details

Keywords: Conflict Management; Leadership; Policy; Transformation; Economic Growth; Developing Countries and Economies; Macroeconomics; Viet Nam

Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

October 2009 (Revised October 2010)
Supplement

Sara Campbell Ltd. (C)

By: Romana L. Autrey, V.G. Narayanan and Julia Rozovsky

Supplements the Sara Campbell Ltd. (A) and (B) cases by revealing the aftermath of issues presented in the (B) case. The students are given context to discuss how this situation could have been prevented. View Details

Keywords: Decision Choices and Conditions; Employee Relationship Management; Outcome or Result; Situation or Environment; Conflict Management; Apparel and Accessories Industry

August 2008
Case

Sloan & Harrison: The Associate Challenge

By: Boris Groysberg and Eliot Sherman

The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details

Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry

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