Computer Systems Design and Related Services - Publications - Faculty & Research

12 Oct 1999
Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

retailers design their stores, product offerings, promotions, and services for the masses. They treat all shoppers alike even though customers' needs View Details

Keywords: by Raymond Burke; Retail

08 Jan 2008
First Look

First Look: January 8, 2008

Abstract We study the correlation between a belief concerning individualism and a measure of luck in the US during the period 1983-2004. The measure of beliefs is the answer to a question related to whether... View Details

Keywords: Martha Lagace

09 Dec 2015
Research Event

When Hosts Attack: The Competitive Threat of Online Platforms

In the online marketplace, oodles of retailers and developers rely on “platforms” such as Amazon.com, the Apple App Store, Facebook, and Twitter to get their products and View Details

Keywords: by Carmen Nobel; Web Services; Web Services; Web Services

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

remote surveillance of the performance of these products. Predictive analysis applied to humans is now one of the hottest concepts to come along. It is being made possible by a system of customer loyalty programs, big data, View Details

Keywords: by James Heskett

08 Sep 2011
What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

Summing Up The first impression I get from respondents to this month's column is that Steve Jobs can't be replaced as CEO of Apple by just one person. Rather the succession must include at least a head of design (according to Yadeed Lobo)... View Details

Keywords: by James Heskett; Computer

24 Sep 2019
Research & Ideas

Do National Security Secrets Hold Back National Innovation?

rights to commercialize their ideas in exchange for disclosing the details of their inventions in the patent document itself. The system is designed to make information about cutting-edge technology... View Details

Keywords: by Kristen Senz

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

learning or competition, regulatory issues related to image and data de-identification and access, and development of contest View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing... View Details

Keywords: by Martha Lagace; Service

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December... View Details

Keywords: by Sean Silverthorne

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada

Citation

Purchase

15 Jan 2007
Research & Ideas

The Business of Free Software

"For IBM, Linux is the razor, and WebSphere software and its related services are the razor blade," he says. "The question of how... View Details

Keywords: by Julia Hanna; Computer

23 Jul 2013
First Look

First Look: July 23

telecommunications industry, we address the following questions: What factors contribute to a firm's ability to learn by supplying and building technological and market capabilities? Does it matter to whom... View Details

Keywords: Anna Secino

06 Apr 2020
Research & Ideas

Where Do Workers Go When the Robots Arrive?

according to the research. One reason might be that costs are lower for companies that moved production offshore, and the resulting, more efficient firms developed higher-skilled service work, like View Details

Keywords: by Rachel Layne; Manufacturing

16 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part One

Heinz, of the famous food company; Marshall Field, the Chicago retailer; Estée Lauder, who created one of the largest cosmetics companies in the world; Howard Schultz, of Starbucks Coffee Company; and Michael Dell, of Dell View Details

Keywords: by Martha Lagace

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

developing products created by hard-to-find customer-centered software engineers. But now Microsoft's proposed settlement of its dispute with an even bigger sumo—government—would involve giving computers equipped with its operating View Details

Keywords: by James Heskett

06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

experimented with computers and with designing an electronic office of the future. It formed Xerox Computer Services, acquired Scientific Data... View Details

Keywords: by Paul Gompers & Josh Lerner

29 Mar 2016
First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details

Keywords: Sean Silverthorne

02 Oct 2000
Research & Ideas

Networked Incubators: Hothouses of the New Economy

Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow... View Details

Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull

03 Jun 2008
First Look

First Look: June 3, 2008

surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients and how the provider team focuses on patient... View Details