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  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

Sources of Inefficiency in Health Care By: Chandra, Amitabh, and Douglas O. Staiger Abstract—In medicine, the reasons for variation in treatment rates across hospitals serving similar patients are not well understood. Some interpret this... View Details
Keywords: Sean Silverthorne
  • November 2022
  • Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
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  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans Service Immersion. This year... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

about and weighs the past and future. In some places, tips are provided not so much to reward good service but to encourage good service in the future—a perception that brings the tip closer to the purpose... View Details
Keywords: by Dina Gerdeman
  • 17 May 2016
  • First Look

May 17, 2016

contribute to over 50% of the facial care market. Given this, what should WOW do to fight skin-color based discrimination? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516079-PDF-ENG Harvard Business School Case 516-004... View Details
Keywords: Sean Silverthorne
  • 25 Apr 2024
  • News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
  • 20 Oct 2015
  • First Look

October 20, 2015

on the home country remains unclear. We know very little about return migration of workers engaged in innovation and entrepreneurship, except that it is rapidly growing in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49887 View Details
Keywords: Sean Silverthorne
  • March 2017
  • Case

Swagbucks

By: Jeffrey F. Rayport and Matthew G. Preble
In early 2016, Chuck Davis, chairman and CEO of Prodege LLC, parent company of the brand promotion business Swagbucks, and Josef Gorowitz, Prodege’s founder and president, must decide whether to acquire MyPoints, a competitor to Swagbucks, after the company’s... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Technology; Online Technology; Internet; Transition; Leadership; Web Services Industry; Web Services Industry; United States
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  • Profile

Chris Aguemon

think growing up, I always thought leadership was foremost about taking charge of a situation and that the strongest should lead. The reality is that leadership is foremost about service to others alongside a willingness to continue to... View Details
  • 23 Jul 2020
  • News

The Long Game of Coronavirus Research

  • 02 Sep 2014
  • First Look

First Look: September 2

legacy labor and health care costs-is seriously incomplete and that GM's share collapsed for many of the same reasons that many of the other highly successful American firms of the 50s, 60s, and 70s were forced from the market, including... View Details
Keywords: Sean Silverthorne
  • July 2020
  • Case

King's College Hospital in Crisis

By: John R. Wells and Benjamin Weinstock
On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details
Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom
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  • 14 Aug 2007
  • Working Paper Summaries

Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery

Keywords: by Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar & Joseph H. Carpenter; Health
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

practical capacity is grossly in error, the process of running the time-driven ABC system will reveal the error over time. The capacity of most resources is measured in terms of time availability. Returning to our example, let's assume that the customer View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 01 Mar 2024
  • News

The War Within

Elizabeth Ames (MBA 1985/MPA 1997), whose nonprofit, Heal Ukraine Trauma, is working to provide mental health care services to Ukrainians. Since its launch just three months into the war, the organization... View Details
Keywords: Janelle Nanos; illustration by Daniel Bejar
  • Web

Rigorous research, rooted in practice | About

in industries and organizations where economic models and operations are being disrupted from every angle. Faculty Case Studies Initiatives & Projects Bold ideas that become a powerful catalyst for change. Business & Environment Business History Entrepreneurship (Rock... View Details
  • 28 Mar 2024
  • News

Rooms with a View

argues that it’s their people. If companies understand the economics of the hospitality industry that way, Mirza believes more of the profits will flow to the employees. “In any service business, your brand equity is very much tied to... View Details
Keywords: April White; photos by Christina Gandolfo; Hospitality
  • Portrait Project

Jamie Gong

Wild daisies. Hidden ice cream. Waves lapping against our little island. These memories of childhood summers with my grandmother remain, even as her own memory fades. Seven years ago, my indomitable grandma¬—a cancer survivor—was... View Details
  • 01 Dec 2023
  • News

Drop Everything, Read This

is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and... View Details
Keywords: Publishing Industries (except Internet); Information
  • Web

Team - Case Method Project

working in historical interpretation and education with the National Park Service to Case Method Institute. She received her B.A. in History and B.A. in International Relations from University of California, Davis. While completing her... View Details