Best Practices Transfer - Publications - Faculty & Research

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

together effectively is the key to developing world class service delivery." The results of their research not only illustrate the relationships among the elements, but also highlight various factors within each element (for example, how information technology... View Details

Keywords: by Martha Lagace; Service; Financial Services

03 Apr 2018
First Look

New Research and Ideas, April 3, 2018

2018 London: Bloomsbury Academic Global History, Globally: Research and Practice Around the World By: Beckert, Sven, and Dominic Sachsenmaier, eds. Abstract— In recent years historians in many different parts of the world have sought to... View Details

Keywords: Sean Silverthorne

04 Apr 2008
What Do You Think?

Who Owns Intellectual Property?

individuals, can borrow and adapt." That belief, they maintain, will require that some companies, in their own best interests, relinquish control over brands and "be more generous" with consumers. In other words, they take... View Details

Keywords: by Jim Heskett

13 Jun 2005
Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

for the study of technological adoption and performance. On a more practical level, we chose the hospital industry because of its sheer importance to the overall economy. For example, in 2003 total hospital spending in the United States... View Details

Keywords: by Sara Grant; Health

06 Sep 2005
Research & Ideas

When Product Variety Backfires

Gourville discusses the cause of "variety backfire" and gives practical advice to avoid it. Poping Lin: Traditionally, companies have followed the "more is better" route when offering customers choices. Your research... View Details

Keywords: by Poping Lin; Consumer Products

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

must distinguish these two very different agendas, which present different organizational challenges. As I will develop more fully in my next book, best practice improvement is organizationally much easier... View Details

Keywords: by Martha Lagace & Hilah Geer

05 Feb 2008
First Look

First Look: February 5, 2008

transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they are connected to through their... View Details

Keywords: Martha Lagace

22 Aug 2012
Research & Ideas

Advertising: It’s Not ‘Mad Men’ Anymore

clients' campaigns. This practice was institutionalized by an arrangement known as the "recognition system" between agencies and publishers, and administered by a set of trade associations. Among other things, the system supported... View Details

Keywords: by Michael Blanding; Advertising

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

long term. Two Harvard University faculty members—Amy C. Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, and Dr. Howard K. Koh, the Harvey V. Fineberg Professor of the Practice of Public Health... View Details

Keywords: by Danielle Kost; Health

25 Oct 2016
First Look

October 25, 2016

September–October 2016 European Business Review What Senior Executives Should Know About Sales By: Cespedes, Frank V. Abstract—Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional View Details

Keywords: Sean Silverthorne

07 Jun 2004
Research & Ideas

The Competition of Countries

involved in a large-scale field study of best practice in environmental management. Having just completed a case text on competing countries, Vietor discusses globalization and national development... View Details

Keywords: by Cynthia Churchwell

17 Jul 2018
First Look

New Research and Ideas, July 17, 2018

Political Economy Costly Concessions: An Empirical Framework for Matching with Imperfectly Transferable Utility By: Galichon, Alfred, Scott Duke Kominers, and Simon Weber Abstract—We introduce an empirical framework for models of matching... View Details

Keywords: Dina Gerdeman

26 Feb 2001
Research & Ideas

Evolving for Success [Part One]

could share best practices worldwide—which is something that many companies want to do today. Successful companies started erasing, insofar as is possible and realistic in the business world, the... View Details

Keywords: by Staff

08 Nov 2024
HBS Case

What Wartime Service Taught These Historic Leaders

difference, and willingness to sacrifice.” Simons says the command-and-control format and life-or-death pressure of the military impart important lessons fast. “We are often at our best when we are stressed. In business, we call that... View Details

Keywords: by Avery Forman; Entertainment & Recreation

06 Aug 2014
What Do You Think?

What Is Warren Bennis’s Legacy?

fully integrated human beings who know themselves and bring out the best in others . As I was joining Medtronic (a company George would later lead) in 1989, I read Warren's classic, On Becoming a Leader. For the first time an author... View Details

Keywords: by James Heskett; Education

22 Dec 2003
Research & Ideas

How to Build a Better Board

company and for the board? How frequently do we want to meet? What do we want to put on the agenda at meetings?" and so forth. The fact is, because of the emphasis on independent directors, boards have limited time and limited knowledge.— Jay Lorsch Some of the... View Details

Keywords: by Martha Lagace

07 Sep 2007
What Do You Think?

Are Elite Business Schools Fostering the Deprofessionalization of Management?

like. The French term of 'cadre' may best accommodate the reality of business practitioners in a modern world." Respondents also provided some possible remedies. Osbert Lancaster suggested that what is needed is an injection of... View Details

Keywords: by Jim Heskett

24 Dec 2013
First Look

First Look: December 24

2004-2007, when the practice of environmental disclosure increased among many global corporations. Our results show that firms that are more environmentally damaging, particularly those in countries where they are more exposed to scrutiny... View Details

Keywords: Carmen Nobel

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

process questions that will help you identify the normal behaviors for particular jobs and what employees should and shouldn't be doing on their systems (such as sharing passwords). Because even the best security policy will be... View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

21 May 2001
Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

(Financial Times/Prentice Hall 2000). Edited by Subir Chowdhury, a consultant and author specializing in quality management, the book pulls together practical and accessible essays by twenty-six leading-edge academics and business... View Details