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  • All HBS Web  (1,037)
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    • News  (189)
    • Research  (746)
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  • All HBS Web  (1,037)
    • People  (1)
    • News  (189)
    • Research  (746)
    • Events  (5)
    • Multimedia  (7)
  • Faculty Publications  (375)
← Page 40 of 1,037 Results →
  • 01 Dec 2011
  • News

At Your Service

organizations identify the net positives of tradeoffs and on making them thoughtfully and deliberately, without remorse. Could you talk a little about the four service “truths”? Frei: Companies that excel at service typically do a great job in four areas: identifying... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 04 Sep 2019
  • Research & Ideas

'I Know Why You Voted for Trump' and Other Motivation Misperceptions

to choose the ecofriendly bulb, but they also reported that price was the attribute they actually cared about most. Next, another group of participants simply observed the choice that other people made: the selection of the ecofriendly... View Details
Keywords: by Dina Gerdeman
  • 31 Mar 2014
  • Research & Ideas

Encouraging Niche Content in an Ad-Driven World

bookmarked a particular post—Sun and Zhu found that popular content increased by about 13 percent after the revenue-sharing program took effect, with 50 percent of the increase attributed to three specific topic shifts: the stock market,... View Details
Keywords: by Julia Hanna; Information; Publishing; Journalism & News
  • 24 Jul 2012
  • First Look

First Look: July 24

several factors associated with suppliers being especially willing to share this information with buyers, focusing on attributes of the buyers seeking this information and of the suppliers being asked to provide it. We test our hypotheses... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2020
  • Blog Post

How Scott Linzmeyer Crafted a Business He Loves at Reveler Beverage

entrepreneurial journey, he attributes a big part of his success to being flexible. “When I was a kid dreaming of owning my own business or where I would work, never would I have thought it was going to be retail. However, the way the... View Details
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

Organizations Authors:Nicolaj Siggelkow and Jan Rivkin Publication:Administrative Science Quarterly (forthcoming) Abstract Theorists argue that an organization's high-level choices, such as its organizational design or the attributes of... View Details
Keywords: Martha Lagace
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

reviews—with the strategy. Case Study: Sport-Man Inc. We illustrate many of the alignment issues with a disguised case study, Sport-Man Inc. (SMI). The company founded in 1925 to manufacture and market men's work boots. Its early success was View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 05 Feb 2019
  • News

Protecting the Power Grid

unaddressed. In Puerto Rico, fewer than 100 people died during the storm itself, but the death toll was later revised upward to 2,975 to include those whose deaths were attributable to the aftermath of the storm, including people who were... View Details
Keywords: Ralph Ranalli; terrorism; Electric Power Generation, Transmission, Distribution; Utilities
  • 07 Aug 2007
  • First Look

First Look: August 7, 2007

mechanism whereby price partitioning affects a consumer's perception of the secondary (i.e., non-focal) benefits derived from a transaction. Four experiments support the hypothesis that a partitioned price increases the amount of attention paid to secondary View Details
Keywords: Martha Lagace
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

social impact framing that emphasizes a venture’s social-environmental welfare benefits, which research has shown to elicit stereotypically feminine attributions of warmth, diminishes these penalties. We initially investigate this... View Details
Keywords: Dina Gerdeman
  • 02 Jul 2014
  • What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

the success of their companies (in the eyes of funders). When asked the standard "cash out" question by venture capitalists, "Would you rather be rich or be king?," they must have answered, "Both," and made it work. Should we View Details
Keywords: by James Heskett
  • 23 Jun 2014
  • Research & Ideas

In Venture Capital, Birds of a Feather Lose Money Together

triggered by them making inefficient decisions or even mistakes that they would otherwise avoid," the researchers write in The Cost of Friendship. They attribute this inefficiency to "groupthink," the psychological phenomenon in which... View Details
Keywords: by Carmen Nobel; Financial Services
  • 01 Feb 2012
  • What Do You Think?

Is Support for Small Business Misplaced?

Summing Up Do Concerns About Job Creation By Small Businesses Miss The Point? Judging from responses to this month's column, there appears to be a visceral reaction to any suggestion that small business fails to live up to the many promises that have been View Details
Keywords: by James Heskett
  • 24 Apr 2007
  • First Look

First Look: April 24, 2007

compute pairwise coagglomeration measurements for U.S. manufacturing industries. Industry attributes are used to construct measures of the relevance of each of Marshall's three theories of industry agglomeration to each industry pair: (1)... View Details
Keywords: Sean Silverthorne
  • 08 May 2012
  • First Look

First Look: May 8

an unanswered question as to what extent the important attributes of performance are a part of the firm's organizational capital or embodied in the human capital of the people inside the firm. We examine the performance at the... View Details
Keywords: Carmen Nobel
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

and team learning, in organizational behavior, and technology and innovation to offer insights for research on new product development teams. Building on prior work, we summarize the organizational benefits of NPD teams, and identify five View Details
Keywords: Martha Lagace
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

SeventyFour Few phrases in business are more seductive than the one attributed to Ralph Waldo Emerson in the 19th century: “Build a better mousetrap and the world will beat a path to your door.” Unless, of course, what you are selling is... View Details
Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail
  • 12 Jun 2012
  • First Look

First Look: June 12

employees, rather than simply issuing orders, leaders can promote operational flexibility, employee engagement, and tight strategic alignment. Groysberg and Slind have identified four elements of organizational conversation that reflect the essential View Details
Keywords: Sean Silverthorne
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

stylized facts about leverage and financial fragility for emerging market firms following the Global Financial Crisis (GFC). Corporate debt vulnerability indicators during the Asian Financial Crisis (AFC) attributed to corporate financial... View Details
Keywords: Sean Silverthorne
  • 11 Mar 2015
  • Research & Ideas

How Do You Grade Out as a Negotiator?

be quickly forgotten. ©iStock.com/Yuri_Arcurs The $2.99 app, available on iTunes, starts with a self-assessment. Users rate themselves on several attributes, such as how much they assert their own needs versus understanding the motivations of others. Rather than let... View Details
Keywords: by Michael Blanding
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