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Show Results For
- All HBS Web
(1,195)
- People (2)
- News (217)
- Research (823)
- Events (1)
- Multimedia (2)
- Faculty Publications (408)
- Profile
Frank Spencer
present value on a financial analysis? Absolutely," he says. "But I think one way that HBS has shaped me as a leader is by showing that the right technical answer might not do you much good at all if you can't also manage the... View Details
- July 2005 (Revised January 2011)
- Case
Understanding Customer Profitability at Charles Schwab
By: Francisco de Asis Martinez-Jerez
Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab." Harvard Business School Case 106-002, July 2005. (Revised January 2011.)
- Fast Answer
Sustainable investing and ESG resources
by ERM, this report synthesizes survey responses from investors and companies to assess the value and quality of ESG ratings from leading ratings firms. ESG data (public company focus) MSCI ESG Research This platform includes access... View Details
- 07 Apr 2015
- First Look
First Look: April 7
create significant value and have modest operating costs, and network effects protect their position once established-users rarely leave a vibrant platform. But these businesses also raise significant start-up challenges. Every platform... View Details
Keywords: Sean Silverthorne
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
relations with governments. Emerging markets, or at least the larger and more fast-growing ones in Asia and Latin America, were increasingly seen as indispensable by MNEs in every industry. They were both a place to assemble manufactured... View Details
Keywords: Sean Silverthorne
- 02 Mar 2015
- News
To Market, To Market
building an agricultural and market infrastructure in places—like parts of Nepal, Romania, Haiti, and Guatemala—where little or none has previously existed. “The way we do this is through value-based development, where we engage farmers in wealth-creating View Details
- 18 Jul 2018
- Blog Post
Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East
BulkWhiz retains distribution and delivery. "The lifetime value of a CPG customeris a lifetime!" explains Amira. "If you own the relationship and nurture recurring orders, the relationship is yours to lose. Handing over the last mile to... View Details
- 21 Oct 2008
- First Look
First Look: October 21, 2008
characterization. They demand multiple epistemologies, theoretical orientations (e.g., construction, analysis, or intervention), and value considerations. As our understanding of this emerging field of study grows, we become aware that... View Details
Keywords: Martha Lagace
- 01 Jun 2002
- News
Books
Mills shows how capitalism's financial value chain — comprising venture capitalists, bankers, and entrepreneurs and compelled by the lure of potential fortunes to be made — failed in its role to exercise... View Details
Keywords: Nancy O. Perry
- 10 Sep 2013
- First Look
First Look: September 10
environmental sustainability could provide an opportunity to create value for the firm by delivering both commercial and reputational benefits. Download working paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2318399 U.S.... View Details
Keywords: Sean Silverthorne
- 14 Nov 2007
- First Look
First Look: November 14, 2007
Supplements the case "Nestle's Milk District Model: Economic Development for a Value-Added Food Chain and Improved Nutrition." Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=907402 A... View Details
Keywords: Martha Lagace
- 08 Mar 2016
- First Look
March 8, 2016
Cohen, Alma, and Charles C.Y. Wang Abstract—In a paper published in the Journal of Financial Economics (JFE) in 2013, we provided evidence that market participants perceive staggered boards to be on average value reducing. In a recent... View Details
Keywords: Sean Silverthorne
- 20 May 2008
- First Look
First Look: May 20, 2008
such as stable value funds, balanced funds, and life-cycle (or target date) funds. We find that life-cycle funds designed to match the risk tolerance and investment horizon of investors have small welfare costs. All other choices,... View Details
Keywords: Martha Lagace
- 01 Oct 2001
- News
Industry-Related Clubs Offer Alumni a New Resource
amazed by how people have embraced the club. Allegra J. Young (MBA '95), founder and president of the HBS Alumni Association for Technology Industries, agrees that industry-specific clubs are of great value to the School's graduates.... View Details
- Web
The Spiritual Lives of Leaders - Course Catalog
us. If any of these resonate with you, that’s a pretty good sign that you would find value in joining our conversation and our community: Living an Integrated, Purposeful Life “How do I live an integrated life where I can bring my faith... View Details
- 20 Mar 2025
- Blog Post
IFC India 2025: Illuminating India’s Solar Future: Reflections on Tata Solar Manufacturing Plant Visit
indigenization and self-reliance in the solar value chain. Leadership’s investment in cutting-edge solar production aligns seamlessly with India’s renewable energy targets of 500 GW by 2030. The company’s positioning as a reliable... View Details
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
some eternal issues of patient care: not only good health, but also quality, choice and trust? To consider these questions, the IS2K conference assembled a panel of experts, with HBS Professor Lynda Applegate as moderator, to talk about... View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
(such as going to a museum), an online intervention that led to greater liking after offline meetings (Study 3). How to Capture Value from Innovation: Shaping Intellectual Property and Industry Architecture. 50th Anniversary Special Issue... View Details
Keywords: Martha Lagace
- Web
Online Digital Marketing Strategy Course | HBS Online
DTC and legacy brands across the value chain Assess legacy companies’ responses to DTC brands 4-5 hrs Module 2 Crafting a Digital Marketing Plan Understand and establish the strategic components of a digital... View Details
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY IMPORTANT FOR AMAZON, AND IT GIVES... View Details