virtual meetings - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the most common culprits: Major... View Details

Keywords: by Ami Albernaz

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

offers weekly Zoom meetings with guest speakers, game-based messaging, positive social norming exercises, and the promotion of “protective factors” such as staying connected to others, being physically active, and taking breaks from... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

informal “water cooler” conversations could go a long way in promoting belonging. Concrete tips I have heard from interviews include scheduling five to 10 minutes before a formal meeting for casual conversation, asking each other silly... View Details

Keywords: by Dina Gerdeman

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

constraints, Stephenson believed a digital world could be truly limitless. Chatter about the metaverse peaked in late 2021, almost three decades after Stephenson’s novel was published, when Mark Zuckerberg announced he would build the View Details

Keywords: by Scott Nover; Computer; Information Technology

23 Jun 2003
Research & Ideas

Psychology, Pathology, and the CEO

industrial and energy services—and was close to defaulting on its financial obligations. Some managers felt the company was also bankrupt in terms of ideas. There was insufficient communication across the company, including few common View Details

Keywords: by Rosabeth Moss Kanter

02 Apr 2012
Research & Ideas

Do Online Dating Platforms Help Those Who Need Them Most?

Over the past decade, socially-focused websites have attracted hundreds of millions of users and changed the social fabric in fundamental ways. The likes of eHarmony and Match.com enable us meet new people. Platforms including Facebook,... View Details

Keywords: by Carmen Nobel; Technology

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

Every public health crisis—whether it’s the availability of highly addictive opioids or junk food marketing to children—prompts consumers to question how far companies will go for profit. It’s not an unwarranted concern. After all, cigarette makers once used... View Details

Keywords: by Danielle Kost; Health

07 Jun 2019
Book

Are You a Digital Manager?

Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, managers need to navigate an intense speed-to-market... View Details

Keywords: by Martha Lagace

29 Jul 2008
First Look

First Look: July 29, 2008

communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details

Keywords: Martha Lagace

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

we’re good at and enjoy, we may discover that all the meetings we used to hold in the office sucked up too much time or that a trip to the children’s museum wasn’t the key to bringing the family joy. “Rather than fighting for ways to get... View Details

Keywords: by Dina Gerdeman and Danielle Kost

23 Sep 2014
First Look

First Look: September 23

http://www.hbs.edu/faculty/Publication%20Files/Kiatpongsan%20Norton%20PPS_31f17547-5033-401c-8ed2-ccc9b6a2b433.pdf Working Papers Bitcoin By: Böhme, Rainer, Nicolas Christin, Benjamin Edelman, and Tyler Moore Abstract—Bitcoin is an online communication protocol that... View Details

Keywords: Sean Silverthorne

05 Jul 2006
Op-Ed

Corporate Governance Activists are Headed in the Wrong Direction

proxy solicitations enabling them to reach their widely scattered ownership, the slate of candidates proposed in the proxy materials, absent any kind of contentiousness, is routinely elected (without regard to withheld votes). Sparsely attended annual View Details

Keywords: by Joseph Hinsey

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

The Soda X wireless window would allow consumers to access an individually tailored list of products and services anywhere, anytime. It would be a natural community-building device and would define users even as it attracted them. By exploiting the permanent View Details

Keywords: by Nitin Nohria & Marty Leestma

04 Jun 2001
Research & Ideas

RealNetworks, CNET, and Judo Strategy

70 percent of American homes pay for cable and satellite TV," he added, "it's clear that people are willing to pay for choice, convenience, and special programming that meets their needs and interests." For his company,... View Details

Keywords: by Jim Aisner

16 Dec 2008
First Look

First Look: December 16, 2008

growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and $95 million revenue—$65 million from paid items (music, View Details

Keywords: Sean Silverthorne

03 Mar 2003
Research & Ideas

The Ingredients of a Deal Disaster

they pay little attention to the social contract, or the spirit of the deal. So while the parties agree to the same terms on paper, they may actually have very different expectations about how the agreement will work in practice. Without their arriving at a true View Details

Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius

04 Dec 2007
First Look

First Look: December 4, 2007

identities, specifically previously enacted ones, constitute potent incentives for inducing efforts or actions. People Are Experience Goods: Improving Online Dating with Virtual Dates Authors:Jeana H. Frost, Zoë Chance, Michael I. Norton,... View Details