virtual meetings - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

constraints, Stephenson believed a digital world could be truly limitless. Chatter about the metaverse peaked in late 2021, almost three decades after Stephenson’s novel was published, when Mark Zuckerberg announced he would build the View Details

Keywords: by Scott Nover; Computer; Information Technology

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

The Soda X wireless window would allow consumers to access an individually tailored list of products and services anywhere, anytime. It would be a natural community-building device and would define users even as it attracted them. By exploiting the permanent View Details

Keywords: by Nitin Nohria & Marty Leestma

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the most common culprits: Major... View Details

Keywords: by Ami Albernaz

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

informal “water cooler” conversations could go a long way in promoting belonging. Concrete tips I have heard from interviews include scheduling five to 10 minutes before a formal meeting for casual conversation, asking each other silly... View Details

Keywords: by Dina Gerdeman

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

offers weekly Zoom meetings with guest speakers, game-based messaging, positive social norming exercises, and the promotion of “protective factors” such as staying connected to others, being physically active, and taking breaks from... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

spend more than $800 billion annually on those efforts. Sales compensation plans are at the center of all this activity, the primary tool managers use to motivate and incentivize salespeople. Sales reps feed on two forms of compensation: salary and a monthly bonus tied... View Details

Keywords: by Carmen Nobel

29 Jul 2008
First Look

First Look: July 29, 2008

communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details

Keywords: Martha Lagace

02 Apr 2012
Research & Ideas

Do Online Dating Platforms Help Those Who Need Them Most?

Over the past decade, socially-focused websites have attracted hundreds of millions of users and changed the social fabric in fundamental ways. The likes of eHarmony and Match.com enable us meet new people. Platforms including Facebook,... View Details

Keywords: by Carmen Nobel; Technology

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

to appeal to young would-be smokers. But corporate distrust runs so deep for some consumers that constructive dialogue is virtually impossible; consider vaccination skeptics who criticize Big Pharma’s influence, despite considerable... View Details

Keywords: by Danielle Kost; Health

07 Jun 2019
Book

Are You a Digital Manager?

Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, managers need to navigate an intense speed-to-market... View Details

Keywords: by Martha Lagace

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

Professor Carliss Baldwin discusses research into the rodeo kayak industry to understand the world of user innovation. What Happens When the Economics of Scarcity Meets the Economics of Abundance? The "Long Tail," a term coined... View Details

Keywords: by Sean Silverthorne

04 Apr 2007
Research & Ideas

The Business of Global Poverty

or sell. Payatas and the orderly, verdant Harvard Business School campus—nearly equals, as it happens, in terms of the acreage they occupy—are separated by a gulf far greater than any measure of miles or statistics. Yet as HBS professor Kash Rangan hurries past Baker... View Details

Keywords: by Garry Emmons

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

Virtual fitting-room technologies provide information about how a product fits a particular customer and promise to mitigate some of the frictions the information gap generates in the retailers’ supply chains. By implementing a series of... View Details

Keywords: Dina Gerdeman

25 Apr 2017
First Look

First Look at New Research, April 25

are subject to inspection to ensure they meet quality, safety, and environmental standards imposed by companies and regulators. This paper explores how the scheduling of inspections risks introducing bias that erodes inspection quality by... View Details

Keywords: Sean Silverthorne

05 Jul 2006
Op-Ed

Corporate Governance Activists are Headed in the Wrong Direction

proxy solicitations enabling them to reach their widely scattered ownership, the slate of candidates proposed in the proxy materials, absent any kind of contentiousness, is routinely elected (without regard to withheld votes). Sparsely attended annual View Details

Keywords: by Joseph Hinsey

31 Oct 2004
Research & Ideas

The New CEO’s Wrong Message

that he hoped would send a strong signal about the changes he meant to introduce. Little did he realize that he had sent several other powerful signals as well. Word of his order spread like wildfire. The CEO's calendar was soon filled with View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

16 Dec 2008
First Look

First Look: December 16, 2008

growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and $95 million revenue—$65 million from paid items (music, View Details