upskilling - Publications - Faculty & Research

17 Jul 2024
Podcast

Jacob Morgan on managing the new normal

The future-of-work trendwatcher parses leadership strategies, the tradeoffs of hybrid work, AI adoption, skills-based hiring, and the foundations of a good job. View Details

15 May 2024
Podcast

Can work-based learning revive college-for-all?

Propel America CEO Chad Rountree on rethinking the high school-to-career transition to meet the needs of low-income students, colleges, and employers. View Details

21 May 2025
Podcast

Shake Shack’s test kitchen: Developing a good jobs and automation combo

Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office. View Details

03 Jul 2024
Podcast

Adaptable and inclusive: Kraft Heinz’s brand of workforce

Melissa Werneck, EVP and global chief people officer for the multinational food and beverage firm, on reskilling for web marketing and personalization, AI, hybrid work, and collaboration across time zones and cultures. Also, why diversity is good business for consumer... View Details

08 May 2025
Podcast

Upwork’s Hayden Brown on bridging volatility with contingency

"Freelance by choice" can sound like a rationalization—or putting on a brave face—but has the contract labor market improved for white-collar workers, as more, particularly younger professionals, opt in? A look at the benefits for both sides of the bargain and how AI... View Details

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Financial databases: certification and training | Baker Library

Using our on-demand learning catalogue, you can upskill and prepare at your own pace, with a final test that is accessible online for you to self-register for and take at a time that suits you. Registration is free and open to the public... View Details

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The Strategic Case for Diversity in Digital Transformation - Blog: RGE Report

facilities, and customer service—are increasingly externalized and racialized. In this context, workforce development strategies must take a systems view. Which workers are being upskilled for leadership in tech-enabled roles? Are certain... View Details

01 Jul 2021
Office Hours

Readers Ask: Which Companies Are Transforming Work?

affected by COVID positively—namely, Walmart and Amazon. "I know those are not always companies that people view favorably in terms of work, but in the last 10 years, Walmart has been an amazing innovator in the space in terms of skills development and View Details

Keywords: by Kristen Senz; Retail; Manufacturing

25 Feb 2020
News

Q&A: William Kerr and Joseph Fuller

talent pool, whether by upskilling their workers or collaborating with schools to embed the learning about the skills needed in their curricula and in work-based opportunities like co-op programs or paid internships. So that gap has... View Details

09 Oct 2024
Podcast

Worker welfare: From theory to tangible good

Good Business Lab cofounder Anant Nyshadham on demonstrating the ROI of better worker conditions and getting from academic exercise to large-scale implementation. View Details

29 Jan 2025
Podcast

Positive prompts: Sal Khan on AI in the classroom and beyond

Will the technology democratize access to world-class education or increase inequality? Khan's journey from highly informed skeptic to champion of ethical AI. The HBS graduate and Khan Academy founder explains his nonprofit's pioneering strategy. Also, workforce... View Details

23 Oct 2024
Podcast

The business logic of supporting carers in the workforce

Employers can benefit by remapping their talent strategies to match the realities of workers with caregiving responsibilities. Bill Kerr is joined by his Managing the Future of Work co-chair and podcast co-host, Joe Fuller, lead author of the project’s latest report,... View Details

23 Apr 2025
Podcast

ManpowerGroup’s Jonas Prising on the new global talent equation

The staffing giant’s chairman and CEO lays out the opportunities and risks in the fast-changing and fragmented labor market. Riding the genAI wave, addressing workers’ career development needs, RTO and flex-work, international talent flows, and the up-skilling... View Details

11 Sep 2024
Podcast

Help Wanted: Workforce boards face greater demands and more strings

With legislative changes looming, federally funded boards must juggle the demands of workforce training, economic development, and long-term systemic goals while ensuring accountability to both local communities and federal oversight. Brad Turner-Little, President and... View Details

04 Dec 2024
Podcast

Hospitality at work: Bridging opportunity and innovation

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover... View Details

15 Jan 2025
Podcast

OneTen CEO Debbie Dyson: Why "skills-first" builds a better workforce

In taking aim at degree inflation, the corporate-led good jobs coalition looks to boost economic opportunity, address skills gaps, and create a more equitable and inclusive workforce. OneTen helps employers navigate the uncertain new normal of hiring and advancement... View Details

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

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Asia Pacific - Global Activities 2021

“My goal is to upskill and empower young Indonesians, so that they are ready to participate in this increasingly global economy,” Gumulia says. MBA Perspectives Profile View Details

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Online Creating Brand Value Course | HBS Online

Your Free E-Book Upskill Your Team, Transform Your Organization Whether you represent a large multinational corporation or a small local business, we have a solution for your learning and development needs. Learn More Our Difference... View Details

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Business and Climate Change Course | HBS Online

corporate social responsibility to internal stakeholders, further your education, and help enact change. Access Your Free E-book Upskill Your Team, Transform Your Organization Whether you represent a large multinational corporation or a... View Details

Publications