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Show Results For
- All HBS Web
(11,979)
- People (51)
- News (3,225)
- Research (6,432)
- Events (24)
- Multimedia (85)
- Faculty Publications (4,961)
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- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service delivery with... View Details
- 24 Apr 2014
- News
Supporting social entrepreneurs with tools and services to grow
Rob Panoff (AB 1969, MBA 1973) talks about his work with the Social Enterprise Greenhouse to support social entrepreneurs with tools and services they need to grow. (Published April 2014) View Details
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 16 May 2011
- News
Dean's Award Honors Student Service to School and Society
- 03 Aug 2013
- News
Bed Bugs, Bad Service Begone, Thanks to Online Reviews
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 26 Feb 2010
- News
Products & services serve as commodities in reset economy
- 17 Apr 2018
- News
Financial services firms expecting a hard Brexit, survey shows
- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 22 May 2024
- News
Nine Students Win Dean's Award for Service to the School and Society
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 23 May 2016
- News
Three MBA Students Honored for Service to School and Society
- 26 May 2009
- News
Graduating Students Honored for Service to the School and Society
- 13 Apr 2016
- News