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  • All HBS Web  (858)
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  • 10 Apr 2023
  • News

Health Care Systems Need to Better Understand Patients as Consumers

  • 02 Jan 2018
  • News

Reconsidering Retirement

fiduciary standard for clients. Rebalance now has $525 million under management, but the real satisfaction comes from seeing clients discover a smarter way to save for retirement. “Our clients are smart, and they know that something... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Sep 2013
  • News

Faculty Opinion: No Magic Bullet

getting in shape, it is a process. There's no magic bullet, but in the long run, this process will help you experience a greater level of satisfaction in your life and career. —Robert Steven Kaplan is the Martin Marshall Professor of... View Details
  • 01 Jun 2018
  • News

Research Brief: Lessons from Last Place

Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate, Americans spend 37 billion hours... View Details
Keywords: Jennifer Myers
  • 01 Mar 2008
  • News

Good Luck Charm

at Time Warner, who said the satisfaction she gets from helping deserving local organizations makes her “the luckiest girl in the world.” In 2006, Time Warner gave a total of $50 million to support arts and education in New York City, and... View Details
Keywords: Arts, Entertainment; Publishing Industries (except Internet); Information
  • 01 Mar 2003
  • News

Service with a Smile

data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information
  • 01 Apr 1997
  • News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details
  • 01 Apr 1998
  • News

Microfinance's Big Payoff: Michael Chu and ACCION International

safety nets, it has marginalized pockets of poverty that will seriously threaten the future of the larger society if we don't unlock their potential for sustainable development. What gives you the most satisfaction in your job? In 1994,... View Details
  • 01 Apr 1997
  • News

HBS Duo Offers Personalized Career Assessment

Business. Written by Timothy Butler and James Waldroop, director and associate director, respectively, of the School's MBA Career Development Programs, the book presents a business-focused, step-by-step approach to evaluating one's career with an eye to finding... View Details
Keywords: Bob Binstock
  • 09 Nov 2017
  • News

A Chance to Lead

the president and the CEO. “We were tiny, we were $4 billion in assets, a couple of hundred people. But I look at Vanguard [today], it's a thousand times as big as when I joined. And it's a far better company. Most companies that grow that much regress. I look today... View Details
  • 01 Sep 2018
  • News

Research Brief: Where Top-Down Tops Out

stay, and job satisfaction of staff. In the study, the researchers looked at CEOs with tenure in at least two organizations and compared the performances of hospitals with new CEOs against those that did not experience a change at the... View Details
Keywords: Jennifer Myers
  • 16 Sep 2015
  • News

Rethink pricing to create shared—and expanded—value

revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the firm and its customers. Design... View Details
  • 14 Mar 2023
  • News

8 Best Practices for Creating a Compelling Customer Experience

  • 17 Mar 2017
  • News

Clare B. Hawthorne (MBA 2012)

thread in my experiences was satisfaction in fixing things that were broken and creating efficiencies and processes.” While at HBS, she talked with alumni, professors, and classmates, and ultimately concluded that human resources aligned... View Details
  • 01 Oct 1997
  • News

Class of '97 Placement Statistics Similar for September and January Cohorts

Preliminary placement figures (as of August 1997)* Total September Cohort January Cohort Average satisfaction with job offer (on a scale of 1-low to 7-high) 6.1 6.1 6.1 Average number of companies contacted 20 19 21 Average number of... View Details
  • 01 Mar 2018
  • News

Money (Actually) Can Buy Happiness

greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details
Keywords: April White
  • 01 Dec 2006
  • News

2006 MBAs Go to Work

“We encourage them to give function a high priority because it’s been shown to result in the highest career satisfaction from a long-term perspective. The numbers show that our message is being taken to heart.” Class of 2008 Class Size... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 1997
  • News

1997 Placement Data Reflect January Cohort's Success

indicated little or no difference between the two cohorts as they made the transition from student to working MBA. On average, the 245 members of the January cohort reported equal satisfaction with their job offers, received the same... View Details
  • 01 Feb 1997
  • News

OPM Celebrates 21st Anniversary at Gala Florida Reunion

Discussing examples of how service-oriented organizations deliver breakthrough service, Sasser urged his audience to take a "quantum leap" in their customer satisfaction efforts and to develop strategies to prevent customers from... View Details
  • 16 Jul 2013
  • News

Embracing Chaos

we want to give back, but none of us, individually, knows how to do that. I can write a check, but have no idea who to give it to, and no idea how it's going to be used. There's not the satisfaction of seeing an impact. So, guess what?... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
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