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  • All HBS Web  (859)
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  • 01 Dec 2017
  • News

2017 in Media: Courting the Cord-Cutters

When the phenomenon of cord-cutting— dropping a cable subscription in favor of one or more online streaming services—started attracting media attention a couple of years ago, the TV industry didn’t respond quickly. Cord-cutters were a very small piece of the TV... View Details
Keywords: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company
  • 28 May 2019
  • News

In My Humble Opinion: Family Dynamic

to make a purchase.” Indonesia fast facts: 268 million people; 17,000 islands; 500 languages; 700 ethnicities. “It’s an amazingly vast, diverse culture.” Role model: Mother Teresa. “Reaching that level of selflessness would be my biggest View Details
Keywords: Julia Hanna; Offices of Other Holding Companies; Management
  • 01 Jun 1998
  • News

Diversity and Community

satisfaction creates greater customer retention. Workplace and career satisfaction improve employee attitudes, performance, and retention, reducing absenteeism, turnover, and the need for repeating costly... View Details
Keywords: Garry Emmons
  • 01 Apr 2002
  • News

Siebel Addresses HBS Northern California Club

of itself." At Siebel Systems, he continued, incentive compensation is tied to customer- satisfaction scores. "Virtually every employee communication that I've given since the company's founding has been centered around the absolute... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 07 Sep 2021
  • News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher View Details
  • 10 Mar 2021
  • News

Shattering Glass

satisfaction from their jobs, so it shouldn’t be surprising that when they start to feel devalued at work, they exit. And we still have inequalities at home, too, which is why the pandemic has had such a deleterious impact on women’s... View Details
Keywords: April White; gender equity; Management of Companies and Enterprises; Management
  • 01 Dec 2019
  • News

Capitalizing the Corner Shop

million in 2017 and jumping to about $10 million in 2018. (The company expects that number to more than triple for 2019.) Kehinde takes deep satisfaction in this growth. “If we back businesses, they will create jobs. They will impact... View Details
Keywords: Dan Morrell
  • 14 May 2021
  • News

4 Strategies to Simplify the Customer Journey

  • 01 Dec 2018
  • News

Lighting the Way

teams is the ability to develop future leaders. I love to mentor all ages and backgrounds because I personally get great satisfaction in watching others develop into their full potential.” Fueled by their success, she is dedicated to... View Details
  • 01 Oct 1999
  • News

Eight Among Many: Nancy J. Karch

partners. Another source of satisfaction for Karch is the strong consumer practice she helped to build in Chicago, her hometown. Karch, who is active in Atlanta's Woodruff Arts Center, has never regretted forsaking her academic... View Details
Keywords: Susan Young
  • 01 Sep 2013
  • News

The Joy of Spending

TV that you bought in college," says Norton. "Now think back to spring break in college. It might have cost the same amount to go on spring break as it did to buy that TV, but the memories from spring break are making you happier now." But View Details
Keywords: Publishing Industries (except Internet); Information; Colleges, Universities, and Professional Schools; Educational Services
  • 13 Jun 2018
  • News

The First Five Years: Momchil Filev and Ben Faw (both MBA 2014)

In our latest “First Five Years” interview, we discuss product reviews, lessons learned at HBS, and more with BestReviews.com cofounders Momchil Filev and Ben Faw (both MBA 2014). The company, which they launched in 2014, publishes detailed articles with information... View Details
  • 16 Jul 2016
  • News

Angie’s List Introduces 'Freemium' Model

Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
Keywords: News, Library, Internet, and Other Services; Information
  • 29 Mar 2013
  • News

How Twitter Got a Nigerian Online Store a Multi-Million Dollar Investment

Keywords: General Merchandise Stores; Retail Trade
  • 13 Jul 2016
  • News

From Money to Ministry

sorrows.” Retired since 2013, Quainton now serves as a mentor, helping new ministers find their vocation and calling. “That’s a major satisfaction for me,” he says. “They don’t have any private sector experience and can have trouble... View Details
Keywords: Margie Kelley
  • 25 Feb 2020
  • News

Ink: Your Best Self

now have a holistic framework to think about being more effective and driving my performance, and also to really think about what drives my satisfaction and my own inner joy.” What do you do in the moments when you realize you aren’t... View Details
Keywords: April White
  • 01 Dec 1997
  • News

A Conversation with John Doerr (MBA '76)

the most satisfaction in your work? Doerr: Helping great teams come together, led by a terrific entrepreneur, and having them create new products or services that change the world. View Details
  • 01 Dec 2017
  • News

Yoga Inc.

Above: photo by Kevin Frayer/Getty Images On a late summer day in Portsmouth, New Hampshire, in a large carpeted room with a colorful cloth tacked over a dropped fiberboard ceiling, Bob Vaccaro (MBA 1970), short white hair, eyes crinkled with smile lines, sits easily,... View Details
Keywords: Deborah Halber
  • 15 Dec 2024
  • News

Crucible: Give It Up

been an easy recipe for the satisfaction of looking beyond oneself and connecting with others for a common purpose. There’s nothing like helping kids overcome adversity and teaching them one doesn’t have to merely live with a result; one... View Details
Keywords: Mark Adams; Illustration by Caroline Tomlinson
  • 21 Aug 2016
  • News

From Money to Ministry

their vocation in ministry. “That’s a major satisfaction for me,” he says. “They don’t have any private sector experience and can have trouble relating to the pressures their parishioners face. Sharing my experiences has been very... View Details
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