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  • July 1996 (Revised August 2024)
  • Case

Innovative Opportunities to Manage Health Care Delivery

By: Regina E. Herzlinger and D. Scott Lurding
The purpose of this case is: To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).

To discuss fundamental managerial decisions about their... View Details
Keywords: Managed Care; Capitation; Strategy
Related
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 10 Jan 2024
  • Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

According to poll findings released by Pew Research Center in November, among nearly 12,000 US adults, around seven in 10 say tipping is expected in more places today than it was five years ago. Only about a third say it’s extremely or... View Details
Keywords: by Anna Lamb, Harvard Gazette
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

can feel like sheer drudgery. POLL Is it harder to do or to manage? Take our short poll to find out how other Working Knowledge readers view their best and worst managers. Take the View Details
Keywords: by Dina Gerdeman
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

to fear. One of a leader’s primary tasks is creating that safety. To paraphrase the author, a fearless workplace is one where employees feel that their opinions count. A 2017 Gallup poll found that only three in 10 employees strongly... View Details
Keywords: by James Heskett
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

Washington and Manhattan. On-the-ground presence would have provided invaluable local intelligence on fast-changing currents of opinion. Beyond broad polling that indicated 70 percent support for the new headquarters, it is not clear... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 18 Apr 2016
  • Research & Ideas

The Cost of Leaning In

Last summer, Christine Exley polled 200 American adults with a simple yes/no question: Do you think women should negotiate their salaries more often? Seventy percent of respondents answered in the affirmative. She wasn’t surprised by the... View Details
Keywords: by Carmen Nobel
  • 17 Oct 2019
  • Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

as GoldieBlox, which created “the world’s first girl engineer character.” POLL Would you buy a product marketed to a specific gender? We're posing three questions about gender marketing to Working Knowledge readers.  Take the View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 17 Nov 2016
  • Op-Ed

What's Behind the Unexpected Trump Support from Women

Before last week’s election, polls and pundits suggested that Donald Trump’s presidential campaign was doomed to failure, because it could not attract enough votes from women, who saw him as a misogynist—and worse. Conventional wisdom... View Details
Keywords: by Laura Morgan Roberts and Robin Ely
  • 20 Nov 2019
  • Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

generated by a machine, those very same recommendations were perceived as inscrutable. People are less willing to accept recommenders when they do not feel like they understand how they make recommendations.” POLL Do you consider these... View Details
Keywords: by Dina Gerdeman
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

diverge from the typical nine-to-five. Contrary to some expectations—but consistent with years of research—that flexibility has actually spurred worker productivity to improve. In polls that Neeley has taken at companies in a variety of... View Details
Keywords: by Michael Blanding
  • 21 Nov 2019
  • Research & Ideas

Do TV Debates Sway Voters?

less prepared for the debate, struggled to respond. At one point, Clinton, reveling in her success, shimmied with meme-worthy glee. Every major polling outfit declared Clinton the debate’s victor the next day. But it didn’t make a... View Details
Keywords: by Danielle Kost
  • Web

Research - Behavioral Finance & Financial Stability

financial market. The authors argue that the incentive to distort these benchmarks is severe given the benchmarks' polling nature and the sheer volume of the derivative market linked to these rates. The authors make several... View Details
  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

making an increasing number of people feel “time poor”—stressed from having too many things to do and not enough time to do them. In 2011, 70 percent of working Americans reported that they “never had enough time,” and by 2018, that number increased to 80 percent,... View Details
Keywords: by Dina Gerdeman
  • Web

Get Involved - Entrepreneurship

Get Involved Thank you for expressing interest in Rock Center programming. Your engagement is critical to the success of our student programs and initiatives. The purpose of this poll is to collect more information about you, your area of... View Details
  • Web

Cash House | About

in 1946. His achievements in business include helping establish the Federal Deposit Insurance Corporation (FDIC) and passing the Federal Reserve Act. Yet these accomplishments are overshadowed by his active promulgation of segregationist policies in his home state,... View Details
  • 18 Mar 2019
  • Research & Ideas

Stuck in Commuter Hell? You Can Still Be Productive

promote greater flexibility in work arrangements, such as working remotely.” POLL Does your commute affect your workday? We asked Working Knowledge readers how they manage their comments. Here's what they said. View View Details
Keywords: by Dina Gerdeman
  • 03 Nov 2023
  • News

Global Networking Night; Sweden Club Holds Climate Forum

Clubs News Clubs News Global Networking Night 2023 Another successful Global Networking Night (GNN) is in the books, after alumni around the world held nearly 60 separate events on October 25. The annual GNN features alumni gatherings—some in person, some... View Details
Keywords: Margie Kelley
  • 12 Dec 2011
  • HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

important, and for some people so difficult, they end up developing an emotional reaction to an alarm clock, even if it's something they don't outwardly express," Ofek says. "And that reaction is generally negative. When I poll... View Details
Keywords: by Carmen Nobel; Consumer Products