Publications

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Program

companies across the globe. With new insight into innovation processes, you will be ready to take action and lead a highly creative, innovation-focused culture that can consistently deliver results. This program is eligible for the Certificate of View Details

17 Mar 2015
News

Future Management

June 2012 (Revised May 2013)
Case

A.P. Møller - Maersk Group: Evaluating Strategic Talent Management Initiatives

By: Boris Groysberg and Sarah Abbott

In 2012, Bill Allen and Maria Pejter, of Maersk Group's Human Resources Department, sat down to consider some key aspects of Maersk's talent management strategy. Headquartered in Copenhagen, Maersk was a global conglomerate with large shipping and oil & gas businesses.... View Details

Keywords: Organizational Development; Human Resource Management; Talent Management; Organizational Change And Transformation; Corporate Culture; Hiring; Employee Training; Strategy; Selection and Staffing; Talent and Talent Management; Training; Retention; Diversity; Denmark

September 1996 (Revised March 2002)
Background Note

Project Management Manual

By: H. Kent Bowen

A descriptive manual for how to manage the process of project management. Major sections are: 1) define and organize the project, 2) plan the project, and 3) track and manage the project. 12 processes are described in detail. View Details

Keywords: Business or Company Management; Management Practices and Processes; Planning; Projects

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

Linda Hill's book for the star performer-turned-new-manager, Becoming a Manager: Mastery of a New Identity appeared a decade ago to much acclaim. Much of the original book is still fresh today. But a new edition, Becoming a Manager: How New View Details

Keywords: by Linda Hill

Program

Advanced Management Program

responsibilities, the Advanced Management Program is designed to bring about a full-scale change that empowers executives to create and renew competitive advantage for their organizations. Three highly integrated modules are presented... View Details

October 1995 (Revised January 2002)
Background Note

Managing Performance

By: John J. Gabarro and Linda A. Hill

Encourages managers to think critically about how to prepare for and give a performance appraisal interview. Presents frameworks for evaluating subordinates' work and suggestions for coaching them. View Details

Keywords: Performance Evaluation; Framework

2007
Book

Management Control Systems

By: Robert N. Anthony and Vijay Govindarajan

Management Control Systems, now in its 13th edition, builds on strengths from prior editions by offering a rich diversity of cases balanced with current material. The primary market for Management Control Systems is an MBA level elective in control systems. The... View Details

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March 2020 (Revised May 2020)
Case

Generation Investment Management

By: Vikram S. Gandhi and Sarah Mehta

By January 2020, sustainable investment firm Generation Investment Management (Generation), founded in London in 2004, had grown from a shared vision among seven founders to a 90-person firm managing $27 billion in public and private equity. Throughout its history,... View Details

August 2016 (Revised May 2018)
Module Note

Strategy Execution Module 1: Managing Organizational Tensions

By: Robert Simons

This module reading lays the foundation for executing strategy using performance measurement and control systems. Properly applied, these systems can overcome the organizational blocks that impede the potential of all people who work in modern organizations. This... View Details

Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Performance Measurement; Profit Planning; Organization Design; Profitable Growth; Management Attention; Organizational Conflict; Human Behavior; Strategy; Ethics; Goals and Objectives; Organizational Design; Management Analysis, Tools, and Techniques; Performance; Measurement and Metrics

Program

General Management Program

Summary Taking your organization and your career to the next level requires going beyond your field of expertise to gain an end-to-end view of the enterprise, an in-depth understanding of business operations, and a multidisciplinary approach to leadership. The General... View Details

2019
Chapter

Succession Management

By: Joseph L. Bower

Although often described as an event, if succession is managed properly it is the culmination of a development process that takes place over a number of years, led by the CEO working with the board of directors. In the ideal situation several candidates will have been... View Details

Keywords: Leadership Development; Management Succession

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2019
Working Paper

Managing Churn to Maximize Profits

By: Aurelie Lemmens and Sunil Gupta

Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability, or their responsiveness to a... View Details

Keywords: Churn Management; Defection Prediction; Loss Function; Stochastic Gradient Boosting; Customer Relationship Management; Consumer Behavior; Profit

SSRN

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May 2017
Teaching Note

Hilti Fleet Management (A) and (B)

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

These notes are meant to accompany Hilti Fleet Management (A): Turning a Successful Business Model on Its Head (717-427) and Hilti Fleet Management (B): Towards a New Business Model (717-465).
This case explores the introduction of fleet management in the... View Details

13 Jan 2012
News

Crowdsourcing Management Reviews for Better Management

July 2014
Case

Thompson Asset Management

By: William Fruhan and John Banko

Thompson Asset Management (TAM) is a small investment advisory and asset management firm in Jacksonville, Florida, with about $100 million in assets under management in two different funds. Since starting the firm in 2009, the CEO and founder Allison Thompson has had a... View Details

Keywords: Small Business; Asset Management; Expansion; Investment Portfolio; Financial Services Industry; Florida

August 2005 (Revised August 2006)
Exercise

People Management

By: Boris Groysberg and David Lane

Highlights critical gaps between research and practice in the field of strategic human resources management. Also, aims to debunk some myths and preconceptions that general managers bring to their HR decisions. Before class, participants fill out a true-or-false... View Details

Keywords: Human Resources; Management; Compensation and Benefits; Retention; Performance Evaluation