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  • 01 Nov 2022
  • Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

to focus employees on a particular task and base their pay on the workers’ performance need to be aware of the potential tradeoff when it comes to the willingness of workers to develop innovative ideas, she says. “Companies want more... View Details
Keywords: by Scott Van Voorhis
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

benefit programs reward workers without boosting salaries and help employees bring their best selves to work, a win-win for businesses. John cowrote the paper with Hayley Blunden, assistant professor at American University’s Kogod School... View Details
Keywords: by Scott Van Voorhis
  • March 2010 (Revised August 2010)
  • Supplement

Systems Infrastructure at Google (B)

By: Linda A. Hill and Emily Stecker
This case is a thick description of how a Senior Vice President of Engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's use of encouraging two teams of engineers to develop competing... View Details
Keywords: Innovation Leadership; Infrastructure; Management Teams; Leadership Development; Information Technology Industry
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  • 04 Apr 2023
  • Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

HBS. They co-authored the new book The Power of Trust: How Companies Earn It, Lose It, Regain It. [Image: iStockphoto/martin-dm] Related reading from the Working Knowledge Archives Do We Need to Extend ‘No Surprises Management?’ View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • December 2013
  • Article

How Google Sold Its Engineers on Management

By: David A. Garvin
High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
Keywords: Organizational Behavior; Human Resource Management; Managing Change; Organizational Change; Analytics; Management; Leadership; Human Resources; Talent and Talent Management
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  • 03 Jan 2011
  • Research & Ideas

Most Popular Articles of 2010

dispersed around the globe. But the one theme that has attracted the most HBS Working Knowledge readers over our 11-year history is how to improve personal leadership skills. A third of the articles on this page relate to improving work... View Details
Keywords: by Staff
  • 24 Jul 2012
  • First Look

First Look: July 24

gas regulations are more likely to share greenhouse gas emissions levels and reduction targets. Download the paper: http://www.hbs.edu/research/pdf/12-026.pdf The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational... View Details
Keywords: Sean Silverthorne
  • 18 Jul 2018
  • Research & Ideas

No More General Tso's? A Threat to 'Knowledge Recombination'

the first patent for the medical use of the herb. “This knowledge had been locked in their home country for decades, if not centuries, and now these skilled ethnic migrants were able to transfer the View Details
Keywords: by Michael Blanding; Health; Food & Beverage; Accounting
  • September 2024
  • Exercise

Finding Your 'Jagged Frontier': A Generative AI Exercise

By: Mitchell Weiss
In 2023 a set of scholars set out to study the effect of artificial intelligence (AI) on the quality and productivity of knowledge workers—in this specific instance, management consultants. They wanted to know across a range of tasks in a workflow, which, if any, would... View Details
Keywords: AI and Machine Learning; Performance Productivity; Performance Evaluation; Consulting Industry
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  • March 2011 (Revised April 2011)
  • Case

BOOKOFF Corporation in 2006

By: Hirotaka Takeuchi and Yoshinori Fujikawa
A visionary founder appoints a former part-time worker and homemaker as his successor in order to keep the corporate culture he created intact. View Details
Keywords: Leadership; Knowledge Use and Leverage
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  • 15 Jun 2020
  • Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

The ongoing pandemic is forcing a rethink of how the health care system operates in the United States as the death toll climbs, unemployment soars, and leaders debate how best to diagnose, vaccinate, and potentially treat millions of people. In the US there are far... View Details
Keywords: by Rachel Layne; Health
  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

Cars negated the ability to interact with people on the streets. As it turned out, cops did a better job fighting crime when they sought input from the public. That had happened organically when they walked their beats. And by sharing their View Details
Keywords: by Carmen Nobel; Education; Health
  • March 2011
  • Supplement

BOOKOFF Corporation in 2007

By: Hirotaka Takeuchi and Yoshinori Fujikawa
A visionary founder appoints a former part-time worker and homemaker as his successor in order to keep the corporate culture he created intact. View Details
Keywords: Knowledge Dissemination; Leadership; Management Succession; Organizational Culture; Strategy
Related
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

from Front-Line Employees" [PDF], considers data on nearly 7,500 incidents from a single hospital to determine whether two types of managerial actions increase the frequency with which frontline workers speak up by reporting incidents and... View Details
Keywords: by Julia Hanna; Health
  • 13 Jul 2022
  • Book

Reimagining the Economy: What Would It Take to Put People First?

toxic many of the cleaning products she was using were to her health and to the environment. So, when she heard about Vida Verde, a worker cooperative organized by Brazilian women immigrants, which sells housecleaning services using... View Details
Keywords: by Avery Forman
  • 03 Nov 2015
  • First Look

November 3, 2015

We corroborate this evidence by showing that target difficulty is more effective for carbon reduction projects requiring more novel knowledge and in high-pollution industries. We discuss limitations and suggest avenues for future... View Details
Keywords: Sean Silverthorne
  • Winter 2024
  • Article

Is Pay Transparency Good?

By: Zoë B. Cullen
Countries around the world are enacting pay transparency policies to combat pay discrimination. Since 2000, 71 percent of OECD countries have done so. Most are enacting transparency horizontally, revealing pay between coworkers doing similar work within a firm. While... View Details
Keywords: Policy; Wages; Knowledge Sharing; Job Design and Levels; Negotiation; Performance Productivity; Compensation and Benefits; Motivation and Incentives
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  • November 2000 (Revised November 2002)
  • Case

Activity-Based Management at W.S. Industries (A)

By: V.G. Narayanan and Sanjay Pothen
W.S. Industries undertakes the design and implementation of an activity based costing (ABC) system, and the ABC information empowers workers to make process improvement decisions. Workers' incentive pay is tied to cost savings from process improvements. View Details
Keywords: Activity Based Costing and Management; Motivation and Incentives; Performance Evaluation; Organizational Change and Adaptation; Knowledge Management; Energy Industry; India
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  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

HBS Working Knowledge readers want it all, judging by our all-time most popular articles. Here you'll find stories on everything from maintaining a professional image to writing a business plan, from how to market on social media to why... View Details
Keywords: by Sean Silverthorne

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