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  • 21 Sep 2010
  • News

Investing in Experience

Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • 24 Apr 2008
  • News

Fuld of experience

  • Research Summary

Customer Experience Design

By: Stefan H. Thomke
Please contact Professor Thomke for the most current description of his research on simulation and R&D performance and/or copies of research articles (published and working papers). View Details
  • 02 Jun 2020
  • News

Making experiments pay

  • 15 Nov 2017
  • Video

The Student Experience

    LabCDMX: Experiment 50

    There were probably 30,000 public buses, minibuses, and vans in Mexico City. Though, in 2015, no one knew for certain since no comprehensive schedule existed. This was why el Laboratorio para la Ciudad (or LabCDMX) had spawned an effort to generate a map of the... View Details
    • 05 Aug 2013
    • Research & Ideas

    To Buy Happiness, Purchase an Experience

    authors Elizabeth Dunn and Michael Norton draw on years of quantitative and qualitative research to explain how we can turn cash into contentment. The key lies in adhering to five key principles: Buy Experiences (research shows that... View Details
    Keywords: by Carmen Nobel
    • 2025
    • Working Paper

    The Cybernetic Teammate: A Field Experiment on Generative AI Reshaping Teamwork and Expertise

    By: Fabrizio Dell'Acqua, Charles Ayoubi, Hila Lifshitz, Raffaella Sadun, Ethan Mollick, Lilach Mollick, Yi Han, Jeff Goldman, Hari Nair, Stew Taub and Karim R. Lakhani
    We examine how artificial intelligence transforms the core pillars of collaboration— performance, expertise sharing, and social engagement—through a pre-registered field experiment with 776 professionals at Procter & Gamble, a global consumer packaged goods company.... View Details
    Keywords: Artificial Intelligence; Teamwork; Human-machine Interaction; Productivity; Skills; Innovation; Field Experiment; AI and Machine Learning; Groups and Teams; Competency and Skills; Performance Productivity; Collaborative Innovation and Invention; Product Development
    Related
    • January 2024
    • Article

    Population Interference in Panel Experiments

    By: Kevin Wu Han, Guillaume Basse and Iavor Bojinov
    The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit’s outcome, has received considerable attention in standard randomized experiments. The complications produced by population interference in... View Details
    Keywords: Outcome or Result; Research; Situation or Environment
    Related

      Population Interference in Panel Experiments

      The phenomenon of population interference, where a treatment assigned to one experimental unit affects another experimental unit’s outcome, has received considerable attention in standard randomized experiments. The complications produced by population... View Details
      • 02 Oct 2012
      • News

      Great Leaders Don’t Need Experience

      • 13 Apr 2021
      • Working Paper Summaries

      Population Interference in Panel Experiments

      Keywords: by Iavor I. Bojinov, Kevin Wu Han, and Guillaume Basse
      • Web

      MBA Experience - Health Care

      MBA Experience Academics As part of the MBA curriculum, students analyze many cases focused on health care, and can customize their second-year experience by choosing courses, projects, papers, and... View Details
      • 29 Jul 2021
      • Video

      International Perspective Series: Student Experience

      • November 2018 (Revised May 2019)
      • Case

      California Closets: Organizing the Customer Experience

      By: Boris Groysberg and Annelena Lobb
      California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details
      Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy
      Related
      • 02 Aug 2006
      • Research & Ideas

      Investor Protection: The Czech Experience

      countries. I think having local partners with experience with foreign companies and a track record of good behavior is underappreciated relative to a partner's political connections. For Železný, the lesson of course is simpler: He was on... View Details
      Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
      • April 2022
      • Article

      Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft

      By: Shunyuan Zhang, Dokyun Lee, Param Singh and Tridas Mukhopadhyay
      We examine whether and how ride-sharing services influence the demand for home-sharing services. Our identification strategy hinges on a natural experiment in which Uber/Lyft exited Austin, Texas, in May 2016 due to local regulation. Using a 12-month longitudinal... View Details
      Keywords: Airbnb; Uber; Natural Experiment; Geographic Demand Dispersion; Sharing Economy; Transportation; Demand and Consumers; Geographic Scope
      Related
      • Web

      The Harvard Business School Experience

      • Research Summary

      Experience and description-based decision making.

      Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details
      • 09 Jan 2012
      • News

      Fresh experiences in the field