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  • November 2015
  • Article

Why Organizations Don't Learn: Our Traditional Obsessions—Success, Taking Action, Fitting In, and Relying on Experts—Undermine Continuous Improvement

By: F. Gino and B. Staats
For any enterprise to be competitive, continuous learning and improvement are key—but not always easy to achieve. After a decade of research, the authors have concluded that four biases stand in the way: we focus too heavily on success, are too quick to act, try too... View Details
Keywords: Organizations; Learning
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  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

from taking off.) That day, only seventeen of JetBlue's 156 scheduled departures left JFK, a fact that caused ripple effects throughout the system and displaced crew and aircraft. In subsequent days, JetBlue management canceled more and... View Details
Keywords: by Julia Hanna; Air Transportation
  • 26 Jul 2016
  • First Look

July 26, 2016

Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences for employees: observers perceive... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2011
  • Working Paper Summaries

What Do CEOs Do?

Keywords: by Oriana Bandiera, Luigi Guiso, Andrea Prat & Raffaella Sadun
  • 08 Dec 2008
  • Research & Ideas

Thinking Twice About Supply-Chain Layoffs

It's the most wonderful time of the year—or that's how the song goes. But this year's decline in retail sales has resulted in definitely uncheery employee layoffs and payroll cuts, a trend that is likely to continue. While the vicious... View Details
Keywords: by Julia Hanna; Retail
  • 10 Mar 2021
  • Blog Post

COVID Killed the Traditional Workplace

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will... View Details
Keywords: All Industries
  • May 2008
  • Supplement

Tribune Company, 2007 (CW)

By: Timothy A. Luehrman
This case describes the proposed acquisition of Tribune Company by Sam Zell in 2007. Tribune Company is one of the largest newspapers and broadcasting companies in the United States. Zell's proposed acquisition is unusual in several respects. It is two-tiered, employs... View Details
Keywords: Acquisition; Credit; Employee Stock Ownership Plan; Employees; Markets; Market Transactions; Negotiation Deal; Business and Shareholder Relations; Sales; Perspective; Journalism and News Industry; United States
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  • May 2008 (Revised October 2010)
  • Case

Tribune Company, 2007

By: Timothy A. Luehrman and Eric Seth Gordon
This case describes the proposed acquisition of Tribune Company by Sam Zell in 2007. Tribune Company is one of the largest newspapers and broadcasting companies in the United States. Zell's proposed acquisition is unusual in several respects. It is two-tiered, employs... View Details
Keywords: Mergers and Acquisitions; Financial Markets; Employee Stock Ownership Plan; Negotiation Offer; Journalism and News Industry; Publishing Industry
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  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 11 Sep 2012
  • First Look

First Look: September 11

story-one located far from the factory floor. Can Wages Buy Honesty? The Relationship Between Relative Wages and Employee Theft Authors:Tatiana Sandino and C. X. Chen Publication:Journal of Accounting Research 50, no. 4 (2012) Abstract In... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

great bottom line. Ton emphasizes the importance of scheduling and stability. Workers learn about their schedules one month in advance and don't have to work different shifts from one day to the next. Over... View Details
Keywords: by Julia Hanna; Retail; Food & Beverage
  • 14 May 2012
  • Research & Ideas

Breaking the Smartphone Addiction

concerted effort to disconnect from their devices for a few predetermined hours every week—and how they became more productive as a result. The following excerpt from the book describes how the scheduled disconnecting process, dubbed... View Details
Keywords: by Leslie A. Perlow
  • Web

Publications - Faculty & Research

form of smart, connected elevators.... View Details Keywords: Training ; Competency and Skills ; Employees ; Change Management ; Leading Change Citation Find at Harvard Read Now Related Kerr, William. "Case Study: Do We Reskill or Replace... View Details
  • 14 Apr 2015
  • First Look

First Look: April 14

considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,... View Details
Keywords: Sean Silverthorne
  • Web

Faculty & Research

Business Review Joy, along with achievement and meaningfulness, is one of the three keys to a satisfying life. Yet it’s the missing piece for many ambitious individuals, the authors found after examining data on how nearly 2,000 professionals spend their days.... View Details
  • 17 Jul 2012
  • First Look

First Look: July 17

(2012) Abstract This paper summarizes research trends and opportunities in the area of managing air transportation demand and capacity. Capacity constraints and resulting congestion and low schedule reliability currently impose large... View Details
Keywords: Sean Silverthorne
  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

could say: “I realize this is a tough month, but the sooner the better. I will schedule a time to discuss this with you next month.” Ask for a meeting with at least 24 hours’ notice. Set a clear agenda when you request the meeting and... View Details
Keywords: by Avery Forman
  • 20 Apr 2023
  • Blog Post

Tackle the First 90 Days of Your Next Role: A 5 Step Process for Success on the Job

have everything you need to succeed by following HBS Career Coach Matt Spielman’s five steps to success on the job in the first 90 days. Why the First 90 Days Matters In his work educating companies about successful onboarding, Spielman notes the importance of the... View Details
  • 16 May 2023
  • HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

Instead, when the company wouldn’t pay them for their lunch hour, they intentionally scheduled deliveries to show up midday, when there wasn’t anyone working to receive them, sabotaging the project. “Top management have to be willing to... View Details
Keywords: by Avery Forman
  • 16 Feb 2016
  • First Look

February 16, 2016

Abstract—Using test data for all children attending Danish public schools between school years 2009–-2010 and 2012–2013, we examine how the time of the test affects performance. Test time is determined by the weekly class schedule and... View Details
Keywords: Sean Silverthorne