Filter Results:
(79)
Show Results For
- All HBS Web
(235)
- News (84)
- Research (79)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
Show Results For
- All HBS Web
(235)
- News (84)
- Research (79)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
←
Page 4 of 79
Results
Sort by
- 21 Mar 2017
- First Look
First Look at New Research, March 21
Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or View Details
Keywords: Sean Silverthorne
- 17 Dec 2001
- Research & Ideas
Enterprising Women
intelligence and adopt the more "feminine" traits of compassion and empathy required by the September 11 terrorist attacks. "If you don't have emotional intelligence, your employees will leave you," said Lewis.... View Details
Keywords: by Julia Hanna
- 19 Jan 2011
- First Look
First Look: Jan. 18
behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle emissions testing market, where employees have the opportunity... View Details
Keywords: Sean Silverthorne
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
hearts. That is what health tech entrepreneur turned public leader Todd Park said, and I agree. Hire people with a set of modern skills around user-centered design, product management, UX and UI, or software engineering, and who have View Details
Keywords: by Martha Lagace
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
world." Being able to overcome the dominant thinking at headquarters. "Leadership has to lean in favor of nondominant thinking," says George. "That requires a tremendous amount of intercultural empathy and a passion... View Details
Keywords: by Julia Hanna
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
life." Where do you stand on these issues? What do you think? Original Article Studies conducted by various researchers over the past two decades point to the importance of hiring and promoting for certain attitudes (for example, View Details
Keywords: by James Heskett
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
the people you serve, empathy for the people you work with, and the courage to make difficult decisions, (4) establishing enduring relationships: people insist on access to, as well as openness and depth of relationships with, their... View Details
Keywords: by Jim Heskett
- 11 Sep 2012
- First Look
First Look: September 11
decreases the compassion that individuals express to others in need, that this effect is mediated by dampened feelings of empathy and heightened perceptions of unprofessionalism, and that it is circumscribed to bad news that has economic... View Details
Keywords: Sean Silverthorne
- 07 Sep 2010
- Research & Ideas
Mindful Leadership: When East Meets West
Leaders with low emotional intelligence (EQ) often lack self-awareness and self-compassion, which can lead to a lack of self-regulation. This also makes it very difficult for them to feel compassion and empathy for others. Thus, they... View Details
Keywords: by Sean Silverthorne
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
expertise, but may have insights and empathy from other clients with whom they work. Therapists are wholly objective, can be very expensive, but also extremely worth it if you are under a lot of stress at work or home. If you can afford... View Details
Keywords: by Julia B. Austin
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
not the same as agreeing with them or even being sympathetic. Empathy involves considering a serious question: “How can I act without increasing the uncertainty in the lives of others?” Wearing a mask won’t guarantee your safety but it... View Details
- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
urging corporate and political leaders to pay more attention to feelings and culture, I think those will now be very much on the radar screen. It’s not “touchy-feely” (a long-standing put-down) for a leader to show empathy at an... View Details
Keywords: by Sean Silverthorne
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details
Keywords: by Bill George
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
companies, on communities, and, most of all, on employees. "The initial drive was to build empathy around the decisions that are so core on a human level," Sucher says. "They wanted people to learn about that." Green... View Details
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
Work cultures will be stressed anyway, as the continuing COVID-19 pandemic uncertainty puts people on edge. Employee loyalty has waned and resistance grown. Leaders could suffer empathy fatigue and become less understanding, but leaders... View Details
Keywords: by HBS News
- 18 Oct 2011
- First Look
First Look: October 18
attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/612031-PDF-ENG China or the World? A Financial Reporting Strategy... View Details
Keywords: Sean Silverthorne
- 15 Nov 2011
- First Look
First Look: November 15
institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611015-PDF-ENG GoodGuide George Serafeim, Robert G. Eccles, and Tiffany A. ClayHarvard Business School Case 112-031... View Details
Keywords: Sean Silverthorne