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  • All HBS Web  (328)
    • People  (2)
    • News  (133)
    • Research  (114)
  • Faculty Publications  (41)

Show Results For

  • All HBS Web  (328)
    • People  (2)
    • News  (133)
    • Research  (114)
  • Faculty Publications  (41)
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  • January – February 2008
  • Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
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Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
  • September – October 2010
  • Article

The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study

By: Zeynep Ton and Ananth Raman
We examine the effects of product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing... View Details
Keywords: Buildings and Facilities; Design; Logistics; Product; Quality; Sales; Retail Industry
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Ton, Zeynep, and Ananth Raman. "The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study." Production and Operations Management 19, no. 5 (September–October 2010): 546–560.
  • August 2000 (Revised February 2003)
  • Case

Borders Group, Inc.

By: Zeynep Ton and Ananth Raman
Describes Borders Group, a well-known retail chain, in late 1999 and its traditional strengths and rapid growth in the 1990s. By 1990, however, the company had fallen behind Amazon.com and Barnes & Noble in leveraging the Internet for book retailing, although it... View Details
Keywords: Supply Chain Management; Customer Value and Value Chain; Distribution Channels; Service Operations; Business Growth and Maturation; Economic Growth; Industry Growth; Growth and Development; Internet; Business Model; Order Taking and Fulfillment; Supply and Industry; Retail Industry; Publishing Industry
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Ton, Zeynep, and Ananth Raman. "Borders Group, Inc." Harvard Business School Case 601-037, August 2000. (Revised February 2003.)
  • April 2016 (Revised December 2016)
  • Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia
The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details
Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States
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Sandino, Tatiana, Zeynep Ton, and Aldo Sesia. "The Container Store." Harvard Business School Case 116-020, April 2016. (Revised December 2016.)
  • 04 Mar 2016
  • Research & Ideas

Is E-commerce at Risk in Apple's Security Dispute with the FBI?

initial conversation probably took place behind closed doors. But as soon as the media becomes involved, public opinion starts counting and Apple knows that. So they’ve made the reasonable argument that if they encroach on citizens’ privacy and security even once View Details
Keywords: Re: Sunil Gupta; Technology
  • 2008
  • Working Paper

The Effect of Labor on Profitability: The Role of Quality

By: Zeynep Ton
Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective... View Details
Keywords: Profit; Selection and Staffing; Service Delivery; Business Processes; Quality; Retail Industry
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Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008. (Revised July 2009.)
  • 13 Oct 2010
  • First Look

First Look: October 13, 2010

to each strategy. By "inviting in the lions" to critique your idea—and being prepared for them—you'll capture busy people's attention, help them grasp your proposal's value, and secure their commitment to implementing the... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2009
  • First Look

First Look: July 7

driven at least partly by career concerns. Download the paper: http://www.hbs.edu/research/pdf/09-014.pdf Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol... View Details
Keywords: Martha Lagace
  • 16 Jul 2013
  • First Look

First Look: July 16

trust through warmth and understanding. Most leaders today approach their jobs by emphasizing competence, strength, and credentials. But without first building a foundation of trust, they run the risk of eliciting fear, resentment, or... View Details
Keywords: Anna Secino
  • 04 Aug 2009
  • First Look

First Look: August 4

allocation within an economy. The theory predicts that GAAP's principal focus, as shaped by the demand for and supply of financial information, is on the use of the income statement and balance sheet for performance measurement and... View Details
Keywords: Martha Lagace
  • Other Unpublished Work

Cross Sectional Analysis of Phantom Products at Retail Stores

By: Zeynep Ton and Ananth Raman
Keywords: Distribution; Logistics; Retail Industry
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Ton, Zeynep, and Ananth Raman. "Cross Sectional Analysis of Phantom Products at Retail Stores."
  • 18 May 2010
  • First Look

First Look: May 18

political risks that they must assess before moving forward. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/210045-PDF-ENG Purchase this supplement (B), 210-046:http://cb.hbsp.harvard.edu/cb/product/210046-PDF-ENG Mercadona View Details
Keywords: Martha Lagace
  • Article

Execution: The Missing Link in Retail Operations

By: Ananth Raman, Nicole DeHoratius and Zeynep Ton
Keywords: Sales
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Raman, Ananth, Nicole DeHoratius, and Zeynep Ton. "Execution: The Missing Link in Retail Operations." California Management Review 43, no. 3 (Spring 2001).
  • May 2006 (Revised March 2009)
  • Teaching Note

Borders Group, Inc. (TN)

By: Zeynep Ton and Ananth Raman
Teaching Note for (9-601-037). View Details
Keywords: Retail Industry
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Ton, Zeynep, and Ananth Raman. "Borders Group, Inc. (TN)." Harvard Business School Teaching Note 606-144, May 2006. (Revised March 2009.)
  • 01 Jun 2000
  • Conference Presentation

Phantom Stockouts: Problem Description, Research Design, Preliminary Results

By: A. Raman and Zeynep Ton
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Raman, A., and Zeynep Ton. "Phantom Stockouts: Problem Description, Research Design, Preliminary Results." In Proceedings of the MSOM Conference. Paper presented at the INFORMS Society on Manufacturing and Service Operations Management Conference, University of Michigan, June 01, 2000.
  • April 2003 (Revised March 2009)
  • Case

Operational Execution at Arrow Electronics

By: Ananth Raman and Zeynep Ton
Distribution center operations (from order taking to order fulfillment) and the importance of attending to process details at Arrow Electronics, a large distributor of electronic components and computer products are described. The case also details the actions the... View Details
Keywords: Information; Distribution; Logistics; Strategy; Electronics Industry
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Raman, Ananth, and Zeynep Ton. "Operational Execution at Arrow Electronics." Harvard Business School Case 603-127, April 2003. (Revised March 2009.)
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

January 2017 Review of Financial Studies Being Surprised by the Unsurprising: Earnings Seasonality and Stock Returns By: Chang, Tom Y., Samuel M. Hartzmark, David H. Solomon, and Eugene F. Soltes Abstract—We present evidence consistent... View Details
Keywords: Sean Silverthorne
  • January 2025
  • Case

Turning Around Sam's Club

By: Ryan W. Buell, Zeynep Ton and Sarah Kalloch
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Buell, Ryan W., Zeynep Ton, and Sarah Kalloch. "Turning Around Sam's Club." Harvard Business School Case 625-085, January 2025.
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

Simons. By posing these provocative questions, you identify critical gaps in your strategy execution processes, focus on the most important choices you must make, and understand what's at stake in each one. In this concise guide, Simons... View Details
Keywords: Sean Silverthorne
  • July 2024
  • Case

Michael Ross: Whether to Move from Private Equity to Pest Control

By: David L. Ager, Zeynep Ton and Amanda Silver
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Ager, David L., Zeynep Ton, and Amanda Silver. "Michael Ross: Whether to Move from Private Equity to Pest Control." Harvard Business School Case 925-301, July 2024.
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