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- All HBS Web
(132)
- News (18)
- Research (109)
- Multimedia (2)
- Faculty Publications (86)
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- June 1976 (Revised September 1979)
- Supplement
Roger Clarke (C)
By: W. Earl Sasser
Sasser, W. Earl. "Roger Clarke (C)." Harvard Business School Supplement 676-187, June 1976. (Revised September 1979.)
- May 1973 (Revised June 1976)
- Case
American Home Shield Corp.
By: W. Earl Sasser
Sasser, W. Earl. "American Home Shield Corp." Harvard Business School Case 673-110, May 1973. (Revised June 1976.)
- February 1972 (Revised August 1977)
- Case
Waffle House, Inc. (J)
By: W. Earl Sasser
Keywords: Food and Beverage Industry
Sasser, W. Earl. "Waffle House, Inc. (J)." Harvard Business School Case 672-101, February 1972. (Revised August 1977.)
- 1992
- Other Teaching and Training Material
Achieving Breakthrough Service Teleseminar
- 2011
- Case
Wrapitup
By: W. Earl Sasser
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
- February 1986 (Revised September 1986)
- Case
Comtec Electronics, Inc. (A)
By: W. Earl Sasser
Keywords: Electronics Industry
Sasser, W. Earl. "Comtec Electronics, Inc. (A)." Harvard Business School Case 686-112, February 1986. (Revised September 1986.)
- April 1980 (Revised May 1980)
- Case
Bay Area Test Instruments, Inc. (Abridged)
By: W. Earl Sasser
Sasser, W. Earl. "Bay Area Test Instruments, Inc. (Abridged)." Harvard Business School Case 680-145, April 1980. (Revised May 1980.)
- April 1976
- Background Note
Capacity Planning for Service Firms
By: W. Earl Sasser
Sasser, W. Earl. "Capacity Planning for Service Firms." Harvard Business School Background Note 676-165, April 1976.
- September 1971 (Revised September 1983)
- Case
Gentle Electric Co.
By: W. Earl Sasser
Designed to illustrate various levels of complexity in determining optimum order sizes for a single item inventory policy. Students are asked to evaluate the impact of recent operational changes on the firm's ordering policy. Intended to follow the students' initial... View Details
Sasser, W. Earl. "Gentle Electric Co." Harvard Business School Case 672-038, September 1971. (Revised September 1983.)
- 2003
- Class Lecture
Why Customers Matter
Keywords: Customer Value and Value Chain
Sasser, W. Earl, Jr. "Why Customers Matter." Boston: Harvard Business School Publishing Class Lecture, 2003. Electronic. (Faculty Lecture: HBSP Product Number 1490C.)
- December 1984 (Revised January 1985)
- Case
Barilla G. & R.F.lli, S.p.A.
By: W. Earl Sasser
Keywords: Food and Beverage Industry
Sasser, W. Earl. "Barilla G. & R.F.lli, S.p.A." Harvard Business School Case 685-032, December 1984. (Revised January 1985.)
- June 1976 (Revised November 1980)
- Supplement
Roger Clarke (B)
By: W. Earl Sasser
Sasser, W. Earl. "Roger Clarke (B)." Harvard Business School Supplement 676-186, June 1976. (Revised November 1980.)
- April 1975 (Revised November 1987)
- Case
Medibus, Inc.
By: W. Earl Sasser
Sasser, W. Earl. "Medibus, Inc." Harvard Business School Case 675-177, April 1975. (Revised November 1987.)
- September 1973 (Revised October 1980)
- Case
Sea Pines Racquet Club
By: W. Earl Sasser
The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use.... View Details
Keywords: Price; Service Operations; Organizations; Performance Capacity; Planning; Strategy; Accommodations Industry; Sports Industry
Sasser, W. Earl. "Sea Pines Racquet Club." Harvard Business School Case 674-011, September 1973. (Revised October 1980.)
- March 1973 (Revised September 1980)
- Case
Chalet Susse International
By: W. Earl Sasser
Keywords: Accommodations Industry
Sasser, W. Earl. "Chalet Susse International." Harvard Business School Case 673-090, March 1973. (Revised September 1980.)
- June 1986
- Teaching Note
General Electric: Strategic Position--1981, Teaching Note
By: W. Earl Sasser
Teaching Note for (9-381-174). View Details
- January 1970 (Revised March 1987)
- Case
Ace Welding Equipment, Inc.
By: Edward W. Davis and W. Earl Sasser
Keywords: Construction Industry
Davis, Edward W., and W. Earl Sasser. "Ace Welding Equipment, Inc." Harvard Business School Case 670-012, January 1970. (Revised March 1987.)
- July 2016
- Case
Cataumet Boats, Inc.
By: W. Earl Sasser and Mark Davis
Jaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that her family's business, Cataumet Boats, which her grandparents started and which her mother and... View Details
Keywords: Business or Company Management; Family Business; Production; Cost Management; Transportation; Customer Satisfaction
Sasser, W. Earl, and Mark Davis. "Cataumet Boats, Inc." Harvard Business School Brief Case 917-509, July 2016.