by Staff - Publications - Faculty & Research

05 Nov 2024
Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

It's an AI-age twist on the classic Turing Test, developed by British computer scientist Alan Turing in 1950 to judge whether machines could exhibit “intelligence.” Called the “Wade Test,” after the CEO of the company the researchers... View Details

Keywords: by Ben Rand; Information Technology; Technology

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

demand which is deemed as justified by a panel ." What isn't off limits when it comes to transparency? What do you think? Original Article When Sony was hacked recently, most observers concentrated on issues of criminality as well as... View Details

Keywords: by James Heskett

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

compared to staff in units with low managerial engagement? "Interestingly, we only saw a meaningful increase in offering solutions by employees in units with low managerial engagement," says Adler-Milstein.... View Details

Keywords: by Julia Hanna; Health

28 Jul 2008
Research & Ideas

Making the Decision to Franchise (or not)

markets. In the third part of their study, they investigated how 53 chains that don't franchise manage operations across multiple markets. They found evidence that chains serving more diverse markets decentralize their operations by... View Details

Keywords: by Julia Hanna; Retail

29 Oct 2018
Research & Ideas

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

the ability to understand industry structure and equilibrium behavior by firms. Working in a real-world setting with interdisciplinary teams on complex problems is part of the lure of the tech sector, says Athey, a pioneer in the field.... View Details

Keywords: by Roberta Holland; Technology; Education

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

employees by getting to know them as people, not just workers. Finally, constructive 1:1s throughout the year makes performance reviews a breeze. With routine 1:1s, review time can be more about goals and the year ahead instead of... View Details

Keywords: by Julia B. Austin

17 Nov 2020
Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

companies to rethink their models for sourcing talent. It has obliged companies to eliminate barriers to implementing remote work broadly, enabling a future in which fewer employees are tied to a physical office. By doing so, companies... View Details

Keywords: by Joseph B. Fuller

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

of a total federal R&D budget of $8.7 billion, or 64.4 percent. By 2007, the defense R&D budget had risen to $69.3 billion, accounting for 50 percent of the total federal R&D budget of $137.2 billion. In pursuit of its mission... View Details

Keywords: by J. Ronald Fox; Service

November 2016 (Revised December 2016)
Module Note

Strategy Execution Module 14: Managing Strategic Risk

By: Robert Simons

This module reading provides an overview of the business conduct boundaries, strategic boundaries, and internal control systems used to manage risk. Boundary systems—linked to clear, enforceable sanctions—are essential whenever demanding performance goals are set and... View Details

Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Boundary Systems; Innovation; Internal Controls; Fraud; Human Behavior; Staff Experts; Strategy; Risk Management; Behavior; Governance Controls; Management Practices and Processes; Boundaries; Employees; Business Strategy; Innovation and Invention

Citation

Purchase

17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

Minority job applicants are “whitening” their resumes by deleting references to their race with the hope of boosting their shot at jobs, and research shows the strategy is paying off. In fact, companies are more than twice as likely to... View Details

Keywords: by Dina Gerdeman

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

unavoidable, research by HBS assistant professor Zeynep Ton suggests that retailers should make labor decisions thoughtfully. "Many retailers see labor more as a cost driver than a sales driver." Her advice: Consider the supply-chain foot... View Details

Keywords: by Julia Hanna; Retail

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

slicing meat, baking bread—they show that they’re willing to roll up their sleeves, but this behavior could be costly to their businesses’ bottom lines. By looking at the everyday activities of women managers, Feldberg’s research offers... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

19 Nov 2010
Working Paper Summaries

Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans

Keywords: by Doug J. Chung, Thomas Steenburgh & K. Sudhir

13 Dec 2022
Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

that fund young businesses are owned by Black or Hispanic founders and partners, traditionally the most likely source of capital for minority business ventures, says Josh Lerner, the Jacob H. Schiff Professor of Investment Banking at... View Details

Keywords: by Pamela Reynolds; Financial Services

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

place—they made it harder for minorities and women to gain mentors, referrals, and career-climbing information. As merger and acquisition activity accelerates in the aftermath of the pandemic, Zhang says, companies can choose whether to view the disruption caused View Details

Keywords: by Lane Lambert

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

JetBlue founder, chairman, and then-CEO David Neeleman would later call "the worst operational week in JetBlue's seven-year history." A Storm Brews It started with a winter ice storm forecasted to change to rain. With that prediction in mind, JetBlue View Details

Keywords: by Julia Hanna; Air Transportation

25 Jun 2024
Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

communication and rapport between managers and employees. In this case, the manager may not have scheduled the fast-food stations properly, forcing an overtaxed employee to juggle both packaging meals and taking orders. With an improperly managed View Details

Keywords: by Kara Baskin; Food & Beverage

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t believe we advance the debate... View Details

Keywords: by Michael Blanding; Health

27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

"Four minutes," a triumphant Amy C. Edmondson exclaims as she arrives at her Harvard Business School office, clutching a bike helmet and explaining that her commute is 10 minutes faster by bicycle than View Details

Keywords: by Roberta Holland; Health

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