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- All HBS Web
(679)
- News (62)
- Research (601)
- Multimedia (1)
- Faculty Publications (16)
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- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
- 24 May 2010
- Research & Ideas
Stimulus Surprise: Companies Retrench When Government Spends
professors Lauren Cohen, Joshua Coval, and Christopher Malloy discovered to their surprise that companies experienced lower sales and retrenched by cutting payroll, R&D, and other expenses. Indeed, in the years that followed a... View Details
Keywords: by Sean Silverthorne
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
generated rich empirical data that in some cases confirms and in other cases contradicts many of today's fashionable theories and assumptions by other disciplines, says Harvard Business School professor Geoffrey Jones, who edited the... View Details
Keywords: by Sean Silverthorne
- 29 Oct 2006
- Research & Ideas
The History and Influence of Andy Grove
biographer Richard S. Tedlow puts it, Grove was "one of the master managers in the history of American business." A new biography, Andy Grove: The Life and Times of an American, will debut next week, written by Tedlow, the Class... View Details
- 21 Jun 2017
- Book
Meet the Oddball Entrepreneurs Who Invented Green Businesses
- 09 Jan 2014
- Research & Ideas
The Entrepreneurs Who Invented Economic Forecasting
underscored the risk and uncertainty inherent to capitalism itself. Sean Silverthorne: Why did you decide to write this book? Walter Friedman: The idea came to me years ago when teaching "Creating Modern Capitalism," a short course that... View Details
Keywords: by Sean Silverthorne
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
2017 Emerald Group Publishing Extreme Teaming: Lessons in Complex, Cross-Sector Leadership By: Edmondson, Amy C., and Jean-François Harvey Abstract—Today's global enterprises increasingly involve collaborative work by teams of experts... View Details
Keywords: by Sean Silverthorne
- 17 May 2010
- Research & Ideas
What Brazil Teaches About Investor Protection
ago also provided investor-friendly provisions that protected shareholders from abuses by large shareholders, managers, and other corporate insiders—protections that were even better than what was offered in the country in the late 20th... View Details
- 04 Jun 2018
- Research & Ideas
Think of it as Professors in Cars Having Coffee
Oberholzer-Gee is the Andreas Andresen Professor of Business Administration. Felix Oberholzer-Gee, Youngme Moon, and Mihir Desai. For HBS, which perhaps is seen by some as fastidious, high-brow, and inside the lines, After Hours is... View Details
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
efforts in Germany and France), consumers favor products that evolved slowly and are well engineered, while the French prefer style and innovation. These preferences are not just a matter of national DNA, but also reflect decisions made View Details
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
independent developers to build new features. The cell phone has become a lucrative platform for more than handset makers—also in on the party are makers of digital cameras, music services, and organizer software. Not only are existing industries being transformed and... View Details
- 21 Sep 2016
- Research & Ideas
Shabana Azmi: Leveraging Bollywood Fame into Social Good
fighting intolerance and religious extremism. All of which makes her seemingly an unusual interview subject for Harvard Business School's Creating Emerging Markets series, sponsored by the HBS Business History Initiative, which has... View Details
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
environment where moral behavior is instilled as proper behavior rather than imposed. How moral orders are built and sustained in organizations is of particular fascination to Harvard Business School Associate Professor Michel Anteby. His latest book tackles the... View Details
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
has researched stock price manipulation in Japan and looked specifically at firms like Livedoor. He says the Livedoor episode may, in the end, do some good by paving the road for reform of Japan's "abysmal" corporate governance.... View Details
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
not less. In their new book, Greater Good: How Good Marketing Makes for Better Democracy, the authors argue that the core benefits of marketing align closely with the requirements of democracy: exchange, consumption, choice, information, engagement, and inclusion.... View Details
Keywords: by Sean Silverthorne
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
Paulo Lemann Professor; Erica Salvaj, Alfred D. Chandler Fellow in Business History; and doctoral student Cheng Gao. Sean Silverthorne: Now that you’ve reached the 100th interview milestone, reflect a bit on how the project has worked... View Details
Keywords: by Sean Silverthorne
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
current state of professional service firms. Sean Silverthorne: Why is a new definition of leadership needed in professional services? What has changed? Thomas J. DeLong: Professionals in professional service firms are reporting greater... View Details
- 02 Aug 2010
- Research & Ideas
Modern Indian Art: The Birth of a Market
Market categories—SUVs, smartphones, hip replacement surgeons—help facilitate commerce and other "market exchanges" by providing a basis for comparison and valuation. If I am hunting for a new SUV, for example, I can quickly... View Details
Keywords: by Sean Silverthorne
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
combined with more sophisticated methods of analyzing it, provide managers with powerful tools to help them isolate the effects of various marketing instruments. The framework developed by Gupta and Steenburgh helps managers think through... View Details
Keywords: by Sean Silverthorne