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  • Article

Medical Group Structural Integration May Not Ensure That Care Is Integrated, From The Patient's Perspective

By: Michaela J. Kerrissey, Jonathan Clark, Mark Friedberg, Wei Jiang, Ashley Kay Fryer, Molly Frean, Stephen Shortell, Patricia Ramsay, Lawrence Casalino and Sara J. Singer
Structural integration is increasing among medical groups, but whether these changes yield care that is more integrated remains unclear. We explored the relationships between structural integration characteristics of 144 medical groups and perceptions of integrated... View Details
Keywords: Integration; Health Care Delivery; Organization Structure; Organizational Structure; Health Care and Treatment; Perception; Perspective; Health Industry; United States
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  • 26 Jul 2011
  • First Look

First Look: July 26

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1886489 Determinants of Successful Frontline Process Improvement: Action versus Analysis Authors:Anita L. Tucker and Sara J. View Details
Keywords: Sean Silverthorne
  • 01 Sep 2007
  • News

Faculty Research Online

studying teamwork, Professor Amy Edmondson chanced upon a seeming paradox: Well-led teams appeared to make more mistakes than average teams. Could this be true? As it turns out, good teams, which value communication, report more errors. Edmondson and View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • February 2008
  • Article

Confronting the Tension Between Learning and Performance

By: Amy C. Edmondson and Sara J. Singer
Keywords: Learning; Performance
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  • August 2021
  • Article

A Mixed Methods Study of Change Processes Enabling Effective Transition to Team-based Care

By: Michael Anne Kyle, Emma-Louise Aveling and Sara J. Singer
Team-based care is considered central to achieving value in primary care, yet results of large-scale primary care transformation initiatives have been mixed. We explore how underlying change processes influence the effectiveness of transition to team-based care. We... View Details
Keywords: Team-based Care; Primary Care; Health Care and Treatment; Transformation; Groups and Teams; Change Management
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  • 2006
  • Working Paper

When Learning and Performance Are at Odds: Confronting the Tension

By: Sara J. Singer and Amy C. Edmondson
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  • Spring 2020
  • Article

Establishing High Performing Teams: Lessons from Health Care

By: Michael Anne Kyle, Emma-Louise Aveling and Sara J. Singer
Effective teams can be significant drivers of innovations that enable broader quality improvements and efficiency gains across organizations. But despite the wealth of research and managerial expertise describing characteristics of effective teams, people and... View Details
Keywords: Groups and Teams; Performance Effectiveness
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  • Article

Health as a Way of Doing Business

By: Howard Koh, Sara J. Singer and Amy C. Edmondson
For too long, the worlds of business and health have been mired in a checkered, sometimes contentious, history. Millions of deaths worldwide can be attributed to risk factors including tobacco use, alcohol and drug misuse, and suboptimal dietary intake linked to... View Details
Keywords: Health; Corporate Social Responsibility and Impact; Public Opinion
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  • 25 Aug 2022
  • News

Hair Today

When Britney Winters (MBA 2016) tuned in to this year’s Super Bowl, she was more focused on the halftime show than the game itself. When that moment came, Winters watched as Grammy Award–winning singer Mary View Details
Keywords: Julia Hanna; entrepreneurship; hair; beauty; Houston; Super Bowl
  • Article

Understanding Psychological Safety in Healthcare and Education Organizations: A Comparative Perspective

By: Amy C. Edmondson, Monica Higgins, Sara J. Singer and Jennie Weiner
Psychological safety plays a vital role in helping people overcome barriers to learning and change in interpersonally challenging work environments. This article focuses on two such contexts—health care and education. The authors theorize differences in psychological... View Details
Keywords: Healthcare Organizations; Organizations; Health Care and Treatment; Health Industry
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  • 01 Sep 2018
  • News

New Ways to Stay Connected

activism. The deepest part of the learning came when the students dug into the phenomenon with alumni who had a range of perspectives.” Suraj Srinivasan, Philip J. Stomberg Professor of Business Administration “The SIP provided a... View Details
  • Web

Judy L. Allen Oral History - Business Education For Women At Harvard University | Harvard Business School

Hackman Franklin (HRPBA 1963, MBA 1964) Joan Colligan (HRPBA 1963, MBA 1964) Betty J. Diener (HRPBA 1963, MBA 1964, DBA 1974) Judy L. Allen (HRPBA 1962, MBA 1963) Elizabeth "Betsy" Latimer Jaffe (HRPBA 1962) View Details
  • Web

Post-war PR Campaigns Reaching Wide Audiences | Baker Library | Bloomberg Center | Harvard Business School

Collection at Baker Library (Cambridge, MA: Harvard Business School, Baker Library, 2006). 44 “Industrial Pictures and Their Relations to Business History,” Bulletin of the Business Historical Society 8, no. 3 (May 1934): 42. 45 J.... View Details
  • Web

Joan Colligan Oral History - Business Education For Women At Harvard University | Harvard Business School

Hackman Franklin (HRPBA 1963, MBA 1964) Joan Colligan (HRPBA 1963, MBA 1964) Betty J. Diener (HRPBA 1963, MBA 1964, DBA 1974) Judy L. Allen (HRPBA 1962, MBA 1963) Elizabeth "Betsy" Latimer Jaffe (HRPBA 1962) View Details
  • Web

Barbara Hackman Franklin Oral History - Business Education For Women At Harvard University | Harvard Business School

Hackman Franklin (HRPBA 1963, MBA 1964) Joan Colligan (HRPBA 1963, MBA 1964) Betty J. Diener (HRPBA 1963, MBA 1964, DBA 1974) Judy L. Allen (HRPBA 1962, MBA 1963) Elizabeth "Betsy" Latimer Jaffe (HRPBA 1962) View Details
  • 2016
  • Article

Integrated Care from the Patient's Perspective and its Relationship to Medical Group Attributes.

By: Michaela Kerrissey, Jonathan Clark, Ashley-Kay Fryer, Wei Jiang, Maryaline Catillon, Patricia Ramsay, Stephen Shortell, Lawrence Casalino, Mark Friedberg and Sara J. Singer
Integrating care for patients with multiple chronic conditions is essential to improving quality. Yet little is known about care integration from the patient’s perspective and how it relates to medical group characteristics. We created a nationally representative... View Details
Keywords: Care Coordination; Integrated Care; Health; Health Care and Treatment; Quality; Perspective; Health Industry
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  • April–June 2018
  • Article

Establishing Teams: How Does It Change Practice Configuration, Size, and Composition?

By: Alyna Chien, Michael Anne Kyle, Antoinette S. Peters, Shalini Tendulkar, Molly Ryan, Karen Hacker and Sara J. Singer
Little is known about how practices reorganize when transitioning from traditional practice organization to team-based care. We compared practice-level (1) configuration as well as practice- and team-level (2) size and (3) composition, before and after establishing... View Details
Keywords: Academic Medicine; Primary Care; Team-based Care; Health Care and Treatment; Groups and Teams; Organizational Change and Adaptation
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  • 09 Sep 2009
  • First Look

First Look: September 9

  Working PapersOperational Failures and Problem Solving: An Empirical Study of Incident Reporting Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Operational failures occur in... View Details
Keywords: Martha Lagace
  • Web

Elizabeth "Betsy" Latimer Jaffe Oral History - Business Education For Women At Harvard University | Harvard Business School

Hackman Franklin (HRPBA 1963, MBA 1964) Joan Colligan (HRPBA 1963, MBA 1964) Betty J. Diener (HRPBA 1963, MBA 1964, DBA 1974) Judy L. Allen (HRPBA 1962, MBA 1963) Elizabeth "Betsy" Latimer Jaffe (HRPBA 1962) View Details