by Ryan Raffaelli - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

Nobody likes being last. We avoid picking the cheapest wine on the menu or the final donut in the box. “And we hate being picked last in gym class,” says Harvard Business School professor Ryan Buell. “Humans are very social creatures, and... View Details

Keywords: by Michael Blanding; Retail; Service

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

Investigation," co-written by HBS colleagues Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration and head of the Organizational Behavior unit; Ryan L. Raffaelli, an... View Details

Keywords: by Carmen Nobel

01 May 2018
News

Why Detroit's independent bookstores matter -- and have been steadily growing

22 Nov 2017
News

The Value of Local Independent Bookstores

06 Jan 2014
News

Technology Re-emergence: Creating New Value for Old Innovations

16 Oct 2018
News

Why Is Amazon Going Crazy with Brick-and-Mortar?

16 Apr 2020
News

Is This the End of the Indie Bookstore?

24 Jan 2019
News

Bookstores Are Making a Comeback – Here Are 3 Reasons Why!

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. Buell and Leslie K. John. Intimate Disclosure Since cost... View Details

Keywords: by Dina Gerdeman; Retail

19 Nov 2014
News

Watch chief Biver honored at Harvard Business School

12 Nov 2020
News

Indie booksellers thriving during pandemic thanks to new ways of connecting with customers

11 Mar 2020
News

How to Revive Malls After the Coronavirus Lifts

11 Dec 2014
News

What Weird Vinyl Orders Are Doing to Old-School Record Production

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

Henry David Thoreau once said, "That government is best that governs least." Easy for him to say. Stuck out by himself at Walden Pond, he never had to deal with potholes on his morning commute or broken streetlights at night. It... View Details

Keywords: by Michael Blanding