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  • 01 Jun 2017
  • News

Powered by the HBS Fund

productivity. Professor Emeritus Robert S. Kaplan explain how he uses action research to lower the cost of health care. Professor Mihir Desai talk about his research and his testimony before Congress on... View Details
  • Article

Adding Value by Talking More

By: Robert S. Kaplan, Derek A. Haas and Jonathan Warsh
The prevailing fee-for-service payment model has led health care administrators and physician practices to impose severe constraints on the time physicians spend talking, for which they are reimbursed poorly or not at all. New value-based reimbursement models, however,... View Details
Keywords: Value Creation; Cost Management; Health Care and Treatment; Customer Focus and Relationships; Health Industry
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  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

practice. All of these abrupt changes called for medical professionals to have a certain level of management prowess, says Robert Huckman, Albert J. Weatherhead III Professor of Business Administration at Harvard Business School. “Outside... View Details
Keywords: by Michael Blanding; Health
  • Web

Courses by Title - Course Catalog

Opportunities in the Restaurant Industry General Management Michael S. Kaufman , Andy Pforzheimer Spring 2025 Q3Q4 3.0 Changing the World: Life Choices of Influential Leaders Accounting & Management, General Management, Organizational... View Details
  • Web

Courses by Faculty Unit - Course Catalog

Course: Transforming Health Care Delivery Robert Huckman Susanna Gallani Spring 2025 Q4 1.5 Generative AI for Business Leaders (also listed under Accounting & Management) Suraj Srinivasan Spring 2025 Q4 1.5... View Details
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the... View Details
Keywords: by Sara Grant; Health
  • 01 Jun 2020
  • News

Prognosis

  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

think," says Robert S. Huckman, the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School. "In particular, when this type of work is outsourced it should not be viewed as... View Details
Keywords: by Paul Guttry; Health
  • 11 Dec 2014
  • News

Boston Medical Center, Tufts in merger talks

  • Web

Courses by Faculty - Course Catalog

Lives of Leaders General Management Spring 2025 Q3Q4 3.0 Robert Huckman Field Course: Transforming Health Care Delivery Technology & Operations Management Spring 2025 Q4 1.5 Transforming Health Care Delivery... View Details
  • Article

Management by Accounting is Not Management Accounting

By: Robert S. Kaplan
Keywords: Management; Accounting
Related
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San... View Details
Keywords: by Carmen Nobel; Health
  • Web

Courses by Faculty Unit - Course Catalog

Course: Transforming Health Care Delivery Robert Huckman Susanna Gallani Spring 2025 Q4 1.5 Generative AI for Business Leaders (also listed under Accounting & Management) Suraj Srinivasan Spring 2025 Q4 1.5... View Details
  • March–April 1986
  • Article

Must CIM be Justified by Faith Alone?

By: Robert S. Kaplan
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  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

"Why is there such a persistent gap between ambition and performance?" ask Robert Kaplan and David P. Norton in "The Office of Strategy Management" in the October 2005 Harvard Business Review. "The gap arises, we... View Details
Keywords: by Martha Lagace
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details
Keywords: by Michael Blanding; Health
  • 21 Jul 2010
  • Research & Ideas

HBS Faculty Debate Financial Reform Legislation

research on financial markets and regulation and who, in many cases, have held leadership positions in the financial sector, think about the bill and its intended (and unintended) consequences? Below, HBS faculty members Robert Steven... View Details
Keywords: by Staff
  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and... View Details
Keywords: by Martha Lagace
  • 2010
  • Other Paper

Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery

By: Kyna Fong and Robert S. Huckman
Related
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details
Keywords: by Julia Hanna; Air Transportation