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  • 01 Jun 2017
  • News

Powered by the HBS Fund

productivity. Professor Emeritus Robert S. Kaplan explain how he uses action research to lower the cost of health care. Professor Mihir Desai talk about his research and his testimony before Congress on... View Details
  • Article

Adding Value by Talking More

By: Robert S. Kaplan, Derek A. Haas and Jonathan Warsh
The prevailing fee-for-service payment model has led health care administrators and physician practices to impose severe constraints on the time physicians spend talking, for which they are reimbursed poorly or not at all. New value-based reimbursement models, however,... View Details
Keywords: Value Creation; Cost Management; Health Care and Treatment; Customer Focus and Relationships; Health Industry
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  • Web

Courses by Faculty Unit - Course Catalog

Operations Management) Susanna Gallani Robert Huckman Spring 2026 Q3Q4 3.0 Business, Government & the International Economy Course Title Faculty Name Term Quarter Credits Business and Geopolitics Jeremy... View Details
  • 01 Jun 2020
  • News

Prognosis

  • Web

Courses by Title - Course Catalog

Restaurant Industry General Management, Entrepreneurial Management Michael S. Kaufman , Andy Pforzheimer Spring 2026 Q3Q4 3.0 Changing the World: Life Choices of Influential Leaders Accounting & Management, General Management View Details
  • 11 Dec 2014
  • News

Boston Medical Center, Tufts in merger talks

  • Web

Courses by Faculty - Course Catalog

Hsieh The Spiritual Lives of Leaders General Management Spring 2026 Q3Q4 3.0 Robert Huckman Transforming Health Care Delivery Technology & Operations Management, Accounting & Management Spring 2026 Q3Q4 3.0... View Details
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the... View Details
Keywords: by Sara Grant; Health
  • Web

Courses by Faculty Unit - Course Catalog

Operations Management) Susanna Gallani Robert Huckman Spring 2026 Q3Q4 3.0 Business, Government & the International Economy Course Title Faculty Name Term Quarter Credits Business and Geopolitics Jeremy... View Details
  • Article

Management by Accounting is Not Management Accounting

By: Robert S. Kaplan
Keywords: Management; Accounting
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  • March–April 1986
  • Article

Must CIM be Justified by Faith Alone?

By: Robert S. Kaplan
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  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

practice. All of these abrupt changes called for medical professionals to have a certain level of management prowess, says Robert Huckman, Albert J. Weatherhead III Professor of Business Administration at Harvard Business School. “Outside... View Details
Keywords: by Michael Blanding; Health
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San... View Details
Keywords: by Carmen Nobel; Health
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

think," says Robert S. Huckman, the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School. "In particular, when this type of work is outsourced it should not be viewed as... View Details
Keywords: by Paul Guttry; Health
  • 2010
  • Other Paper

Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery

By: Kyna Fong and Robert S. Huckman
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  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and... View Details
Keywords: by Martha Lagace
  • 08 Nov 2016
  • News

CVS expects to lose 40 million prescriptions to Walgreens

  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

"Why is there such a persistent gap between ambition and performance?" ask Robert Kaplan and David P. Norton in "The Office of Strategy Management" in the October 2005 Harvard Business Review. "The gap arises, we... View Details
Keywords: by Martha Lagace
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details
Keywords: by Michael Blanding; Health
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

Companies often manage strategy in fits and starts. Though executives may formulate an excellent strategy, it easily fades from memory as the organization tackles day-to-day operations issues, doing what HBS professor Robert View Details
Keywords: by Martha Lagace