Publications

1997
Working Paper

Capturing Value in the Network Era

By: Stephen P. Bradley and Richard L. Nolan

October 1996
Background Note

Asynchronous Transfer Mode (ATM), Technology Note

By: Richard L. Nolan and Robert S. Borsi

October 1996
Case

Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services

By: Richard L. Nolan and Robert S. Borsi

Keywords: Strategy; Planning; Banking Industry

June 1996 (Revised January 1999)
Case

XcelleNet, Inc. (A)

By: Stephen P. Bradley, Richard L. Nolan and James Leonard

XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details

Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta

February 1996
Case

CIGNA Property and Casualty Reengineering (B)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995. View Details

Keywords: Transformation; Corporate Entrepreneurship; Human Resources; Leading Change; Organizational Design; Groups and Teams

December 1995
Teaching Note

Rank Xerox U.K. (A) (B) TN

By: Thomas H. Davenport and Richard L. Nolan

December 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan

Teaching Note for (9-492-002). View Details

November 1995
Background Note

Overview and Syllabus for a Course on Business Process Reengineering

By: Thomas H. Davenport and Richard L. Nolan

November 1995
Course Overview Note

Reengineering the Organization, Course Overview and Syllabus

By: Richard L. Nolan and Donna B. Stoddard

Keywords: Organizational Change and Adaptation; Restructuring

November 1995
Background Note

Reengineering a Business Process

By: Richard L. Nolan and Thomas H. Davenport

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the... View Details

Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics

1995
Working Paper

The Effect of Information Technology on Organizational Structure: A Critical Review

By: Hossam Galal and Richard L. Nolan

September 1995
Teaching Note

Mrs. Fields' Cookies TN

By: Richard L. Nolan

Teaching Note for (9-189-056). View Details

Keywords: Food and Beverage Industry; Information Technology Industry

August 1995
Case

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

By: Richard L. Nolan

Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details

Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges