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  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 23 Feb 2021
  • Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

Tightly packed workers and other weak protections allowed COVID-19 to sweep through American slaughterhouses during the past year, infecting at least 45,000 employees and killing an estimated 240 people. To Harvard Business School Professor View Details
Keywords: by Danielle Kost; Apparel & Accessories
  • 13 Nov 2017
  • Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

research will get people to think, ‘Hey, how can I spend a little bit of money in a way that will save me time?’” Whillans co-wrote the study with Michael I. Norton, the Harold M. Brierley Professor of Business Administration at HBS;... View Details
Keywords: by Dina Gerdeman
  • 24 Oct 2014
  • Working Paper Summaries

Individual Experience of Positive and Negative Growth Is Asymmetric: Global Evidence from Subjective Well-being Data

Keywords: by Jan-Emmanuel De Neve, George W. Ward, Femke De Keulenaer, Bert Van Landeghem, Georgios Kavetsos & Michael I. Norton
  • 28 Apr 2010
  • Working Paper Summaries

Environmental Federalism in the European Union and the United States

Keywords: by David Vogel, Michael Toffel, Diahanna Post & Nazli Z. Uludere Aragon
  • 17 Sep 2024
  • HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

As investor pressure mounts on companies to show their environmental impacts, leaders are encountering an unwieldy tangle of terms and approaches. Climate accounting basics and a dictionary of sorts can help demystify the calculations and voluntary targets that... View Details
Keywords: by Rachel Layne
  • May 2024 (Revised May 2024)
  • Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel
In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details
Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs
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  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

Business Administration at Harvard Business School, where he teaches in the Business, Government and the International Economy unit. "It's striking how much work has gone into examining this question—including by many truly... View Details
Keywords: by Michael Blanding
  • 2008
  • Report

Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices

By: Magali Delmas and Michael W. Toffel
This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
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  • May 2019
  • Supplement

Did You Decide to Proceed by Targeting Three or Six New Products?

By: Michael W. Toffel
Related
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

the draw anymore. By conducting a series of diagnostics, companies in any industry can quickly identify the most promising opportunities. This article shows how to conduct customer, portfolio, and competitor diagnostics to pinpoint the... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

important questions to explore, according to Michael Toffel, a professor in the Technology and Operations Management Unit of Harvard Business School. Toffel has conducted extensive research and recently... View Details
Keywords: by Martha Lagace
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

reports. The paper, authored by Julia Adler-Milstein, an HBS doctoral candidate in the Health Policy Management program; Sara J. Singer, assistant professor at the Harvard School of Public Health and Harvard Medical School; and HBS... View Details
Keywords: by Julia Hanna; Health
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

benefit allied politicians. Download the paper: http://www.hbs.edu/research/pdf/08-100.pdf Coming Clean and Cleaning Up: Is Voluntary Disclosure a Signal of Effective Self-Policing? Authors:Michael W. Toffel... View Details
Keywords: Martha Lagace
  • 18 Aug 2008
  • Research & Ideas

How Disruptive Innovation Changes Education

book, coauthored with Michael B. Horn (HBS MBA '06) and Curtis W. Johnson, shows how the theory of disruptive innovation-which in a nutshell explains why organizations experience difficulty with particular... View Details
Keywords: by Martha Lagace; Education
  • 16 Oct 2007
  • First Look

First Look: October 16, 2007

  Working PapersShamed and Able: How Firms Respond to Information Disclosure Authors:Aaron K. Chatterji and Michael W. Toffel. Abstract We apply institutional theory to explain how firms respond to... View Details
Keywords: Sean Silverthorne
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

  Working PapersInstitutional Pressures and Environmental Strategies Authors: Magali A. Delmas and Michael W. Toffel Abstract This paper suggests how institutional theory can... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

  Working PapersHow Firms Respond to Being Rated Authors:Aaron K. Chatterji, Michael W. Toffel Abstract While many independent rating systems are designed primarily to help... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

  Working PapersDo Corporate Social Responsibility Ratings Predict Corporate Social Performance? Authors:Aaron K. Chatterji, David I. Levine, and Michael W. Toffel Abstract... View Details
Keywords: Sean Silverthorne
  • 03 Aug 2010
  • First Look

First Look: August 3

entrepreneurship researchers.   Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W.... View Details
Keywords: Martha Lagace

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