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Publications

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  • All HBS Web  (994)
    • News  (138)
    • Research  (765)
    • Multimedia  (5)
  • Faculty Publications  (506)

Show Results For

  • All HBS Web  (994)
    • News  (138)
    • Research  (765)
    • Multimedia  (5)
  • Faculty Publications  (506)
← Page 4 of 994 Results →
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • Web

Courses by Faculty - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details
  • Web

Courses by Faculty Unit - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
  • 10 Jul 2007
  • Working Paper Summaries

The Persuasive Appeal of Stigma

Keywords: by Michael I. Norton, Elizabeth W. Dunn, Dana R. Carney & Dan Ariely
  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

Business Administration at Harvard Business School, where he teaches in the Business, Government and the International Economy unit. "It's striking how much work has gone into examining this question—including by many truly... View Details
Keywords: by Michael Blanding
  • July 2023
  • Supplement

Sian Flowers: Fresher by Sea? – PowerPoint Supplement

By: Willy C. Shih and Michael W. Toffel
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Shih, Willy C., and Michael W. Toffel. "Sian Flowers: Fresher by Sea? – PowerPoint Supplement." Harvard Business School PowerPoint Supplement 624-016, July 2023.
  • 13 Nov 2017
  • Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

research will get people to think, ‘Hey, how can I spend a little bit of money in a way that will save me time?’” Whillans co-wrote the study with Michael I. Norton, the Harold M. Brierley Professor of Business Administration at HBS;... View Details
Keywords: by Dina Gerdeman
  • 22 Jan 2018
  • News

Activist chiefs fill the vacuum left by government

  • 12 Sep 2016
  • News

What Brands Can Do to Monitor Factory Conditions of Suppliers

  • 11 Jun 2012
  • Research & Ideas

When Business Competition Harms Society

UCLA Anderson School, and Michael W. Toffel of Harvard Business School. In the quest to discover whether competition breeds unethical behavior, the researchers examined the... View Details
Keywords: by Carmen Nobel; Auto
  • 15 Apr 2013
  • Research & Ideas

Solving the Search vs. Display Advertising Quandary

these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W. Carter Professor of Business... View Details
Keywords: by Michael Blanding; Advertising
  • 17 Sep 2024
  • HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

Michael Toffel, the Senator John Heinz Professor of Environmental Management at Harvard Business School. Roughly 42 percent of Fortune 500 companies said they’d reached an environmental target or committed to reaching one View Details
Keywords: by Rachel Layne
  • 15 Sep 2016
  • Research & Ideas

Political Dysfunction Makes America Less Competitive

The American economy is a mess, and our broken political system is largely to blame, according to a Harvard Business School US Competitiveness Project report released today. Harvard’s Michael E. Porter, Jan View Details
Keywords: by Dina Gerdeman
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

originated. “We are using data from regulators, writing studies, but seldom going back to the regulators to say, ‘This is what we learned,’” says Harvard Business School Professor Michael W. Toffel, whose... View Details
Keywords: by Michael Blanding
  • 23 Feb 2021
  • News

COVID-19 Shines New Light on Working Conditions in Supply Chains

  • May 2024 (Revised May 2024)
  • Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel
In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details
Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs
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Paulson, Elisabeth, and Michael W. Toffel. "Market by Met Council: Revolutionizing Food Pantries in the Digital Age." Harvard Business School Case 624-060, May 2024. (Revised May 2024.)
  • 14 Jan 2008
  • Research & Ideas

Mapping Polluters, Encouraging Protectors

impartial." Toffel planned and stewards the site with colleagues whose research is similarly devoted to issues surrounding business and the environment: Andrew King, an associate professor at Dartmouth's Tuck School and currently a... View Details
Keywords: by Martha Lagace; Manufacturing; Chemical
  • 30 May 2018
  • News

The corporate sustainability Twitterati 2018

  • 2008
  • Report

Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices

By: Magali Delmas and Michael W. Toffel
This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
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Delmas, Magali, and Michael W. Toffel. "Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices." Report, 2008. (2008. University of California, Institute for Social, Behavioral, and Economic Research.)
  • May 2019
  • Supplement

Did You Decide to Proceed by Targeting Three or Six New Products?

By: Michael W. Toffel
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Toffel, Michael W. "Did You Decide to Proceed by Targeting Three or Six New Products?" Harvard Business School Multimedia/Video Supplement 619-714, May 2019.
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