by Michael W. Toffel - Publications - Faculty & Research

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

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Courses by Faculty - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details

Web

Courses by Faculty Unit - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 21 Jul 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details

10 Jul 2007
Working Paper Summaries

The Persuasive Appeal of Stigma

Keywords: by Michael I. Norton, Elizabeth W. Dunn, Dana R. Carney & Dan Ariely

19 Aug 2013
Research & Ideas

Studying How Income Inequality Shapes Behavior

Business Administration at Harvard Business School, where he teaches in the Business, Government and the International Economy unit. "It's striking how much work has gone into examining this question—including by many truly... View Details

Keywords: by Michael Blanding

July 2023
Supplement

Sian Flowers: Fresher by Sea? – PowerPoint Supplement

By: Willy C. Shih and Michael W. Toffel

Citation

Purchase

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

research will get people to think, ‘Hey, how can I spend a little bit of money in a way that will save me time?’” Whillans co-wrote the study with Michael I. Norton, the Harold M. Brierley Professor of Business Administration at HBS;... View Details

Keywords: by Dina Gerdeman

22 Jan 2018
News

Activist chiefs fill the vacuum left by government

12 Sep 2016
News

What Brands Can Do to Monitor Factory Conditions of Suppliers

11 Jun 2012
Research & Ideas

When Business Competition Harms Society

UCLA Anderson School, and Michael W. Toffel of Harvard Business School. In the quest to discover whether competition breeds unethical behavior, the researchers examined the... View Details

Keywords: by Carmen Nobel; Auto

15 Apr 2013
Research & Ideas

Solving the Search vs. Display Advertising Quandary

these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W. Carter Professor of Business... View Details

Keywords: by Michael Blanding; Advertising

17 Sep 2024
HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

Michael Toffel, the Senator John Heinz Professor of Environmental Management at Harvard Business School. Roughly 42 percent of Fortune 500 companies said they’d reached an environmental target or committed to reaching one View Details

Keywords: by Rachel Layne

15 Sep 2016
Research & Ideas

Political Dysfunction Makes America Less Competitive

The American economy is a mess, and our broken political system is largely to blame, according to a Harvard Business School US Competitiveness Project report released today. Harvard’s Michael E. Porter, Jan View Details

Keywords: by Dina Gerdeman

19 Oct 2015
Research & Ideas

Business Research that Makes for Smarter Public Policy

originated. “We are using data from regulators, writing studies, but seldom going back to the regulators to say, ‘This is what we learned,’” says Harvard Business School Professor Michael W. Toffel, whose... View Details

Keywords: by Michael Blanding

23 Feb 2021
News

COVID-19 Shines New Light on Working Conditions in Supply Chains

May 2024 (Revised May 2024)
Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel

In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details

Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs

Citation

Educators

Purchase

14 Jan 2008
Research & Ideas

Mapping Polluters, Encouraging Protectors

impartial." Toffel planned and stewards the site with colleagues whose research is similarly devoted to issues surrounding business and the environment: Andrew King, an associate professor at Dartmouth's Tuck School and currently a... View Details

Keywords: by Martha Lagace; Manufacturing; Chemical

30 May 2018
News

The corporate sustainability Twitterati 2018

2008
Report

Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices

By: Magali Delmas and Michael W. Toffel

This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details

Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations

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