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  • September 1995 (Revised March 2023)
  • Background Note

Process Fundamentals

By: Ann E. Gray and James Leonard
This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed. Begins by discussing the activities that take place in a "process." Analysis tools such as the process flow diagram... View Details
Keywords: Service Operations; Operations; Management; Business Processes; Analysis
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  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

virtuous cycles of exploitation and exploration by deliberately perturbing their own processes. We provide illustrations from Toyota and formulate testable hypotheses about the mechanisms of perturbation. Download the paper:... View Details
Keywords: Martha Lagace
  • 01 Dec 2009
  • News

One Man Crime Wave

young woman about to make a splash is, of course, beautiful, very much alive, and inconvenienced by the cement block wired to her leg). By the time he died in 1986, MacDonald had published nearly 500 short... View Details
Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information
  • 20 Oct 2009
  • First Look

First Look: October 20

the foreign market. Specifically, a shift to arm's length transfer pricing erodes domestic consumer surplus by making the gray market less competitive domestically, which in turn may offset any domestic... View Details
Keywords: Martha Lagace
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

Positive By: Goranson, Amelia, Ryan S. Ritter, Adam Waytz, Michael I. Norton, and Kurt Gray Abstract— In people’s imagination, dying seems dreadful; however, these perceptions may not reflect reality. In two studies, we compared the... View Details
Keywords: Sean Silverthorne
  • 24 Jan 2017
  • First Look

First Look at New Research: January 24, 2017

January 2017 Review of Financial Studies Being Surprised by the Unsurprising: Earnings Seasonality and Stock Returns By: Chang, Tom Y., Samuel M. Hartzmark, David H. Solomon, and Eugene F. Soltes Abstract—We present evidence consistent... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

consumer surplus by making the gray market less competitive domestically. Under certain circumstances, the domestic welfare destruction arising from this erosion dominates the domestic welfare gains that... View Details
Keywords: Martha Lagace
  • 26 Mar 2013
  • First Look

First Look: March 26

the company. Purchase this case: http://hbr.org/search/613066-PDF-ENG Harvard Business School Case 113-055 Diamond Foods, Inc. By: Srinivasan, Suraj, and Tim Gray The Diamond Foods, Inc. case describes the major accounting blowup at the... View Details
Keywords: Sean Silverthorne
  • May 2017
  • Article

Agent-based Modeling: A Guide for Social Psychologists

By: Joshua Conrad Jackson, David Rand, Kevin Lewis, Michael I. Norton and Kurt Gray
Agent-based modeling is a longstanding but underused method that allows researchers to simulate artificial worlds for hypothesis testing and theory building. Agent-based models (ABMs) offer unprecedented control and statistical power by allowing researchers to... View Details
Keywords: Social Psychology; Marketing; Mathematical Methods
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  • Article

Dying Is Unexpectedly Positive

By: Amelia Goranson, Ryan S. Ritter, Adam Waytz, Michael I. Norton and Kurt Gray
In people’s imagination, dying seems dreadful; however, these perceptions may not reflect reality. In two studies, we compared the affective experience of people facing imminent death with that of people imagining imminent death. Study 1 revealed that blog posts of... View Details
Keywords: Death; Language; LIWC; Positivity; Affective Forecasting; Open Materials; Perspective; Attitudes
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  • 14 Jun 2016
  • First Look

June 14, 2016

which analysis of the numbers, facts, and data fails to provide a clear answer. Gray areas test not only managers’ skills but also their humanity. This book presents a five-question framework—based on the long humanist tradition of... View Details
Keywords: Sean Silverthorne
  • 01 Jan 2010
  • News

Allan W.B. Gray, MBA 1965

fascinated by stocks since he was a boy, Allan Gray has built a successful career around finding and investing in companies which are priced well below his assessment of their intrinsic value. After earning... View Details
  • Web

Melvin Edwards Searching for the Word 1989/2019 | About

Museum of Fine Arts, Houston; Museum of Modern Art, New York; San Francisco Museum of Modern Art; The Studio Museum in Harlem; and Whitney Museum of American Art, among others. Edwards taught at Rutgers University from 1972 to 2002, and in 2014 he received an honorary... View Details

    Bowman Gray, Jr.

    In 1954, Gray introduced Winston cigarettes, the company’s first filter-type cigarettes, and the Salem brand in 1956. By 1965, Winston had emerged as the nation’s #1 selling cigarette brand, replacing Camel,... View Details
    Keywords: Food & Tobacco

      James A. Gray, Jr.

      Through his advertising efforts, Gray was able to return Camel to its position as the best selling cigarette brand. In 1939, Gray greatly improved R. J. Reynolds’ leaf operations View Details
      Keywords: Food & Tobacco
      • 01 Sep 2010
      • News

      Five Honored for Missions Accomplished

      The 2010 Alumni Achievement Award recipients have made their mark in a wide range of fields, from banking and investing to retailing, entrepreneurship, and space exploration. United by their leadership skills, each of these alumni is... View Details
      Keywords: awards; Finance; Funds, Trusts, and Other Financial Vehicles; Finance; Space Research and Technology; Government; News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade
      • 20 Dec 2016
      • First Look

      December 20, 2016

      years, this paper presents a significant revision of the model of creativity and innovation in organizations published in Research in Organizational Behavior in 1988. This update focuses primarily on the individual-level psychological processes implicated in creativity... View Details
      Keywords: Carmen Nobel
      • 01 Dec 2008
      • News

      Faculty Books

      Moral Gray Zones: Side Productions, Identity, and Regulation in an Aeronautic Plant by Michel Anteby (Princeton University Press) Employees know that not every workplace regulation must be followed. When... View Details

        Leading with the Long View

        As an undergraduate, I studied liberal arts. Coming to HBS, I wanted to learn fundamental business content, like finance and accounting. I was really surprised to come across the Entrepreneurship and Global Capitalism course taught by... View Details
        • 01 Dec 2016
        • News

        Takeaways

        whatever you decide.” —Professor Joseph L. Badaracco (MBA 1978, DBA 1981), Managing in the Gray Ndidi Okonkwo Nwuneli photo by Allison Shelley (Getty) Ndidi Okonkwo Nwuneli photo View Details