by Joe Lassiter - Publications - Faculty & Research

29 Oct 2024
Cold Call Podcast

Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities?

10 Jan 2005
Research & Ideas

The Knowledge Coach

another. When e-business burst on the scene, GE's CEO Jack Welch was impressed by the strategy adopted by the CEO of GE's Global Consumer Finance (GCF) division, who realized he was not up to speed in... View Details

Keywords: by Dorothy Leonard & Walter Swap

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details

Keywords: by Staff

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

changes on Black Monday for the 2014-15 season, seven for the 2013-14 season, and eight for the 2012-13 season. This year Black Monday is on January 4, 2015. Three coaches, Ken Whisenhunt of Tennessee Titans, Joe Philbin of Miami... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and... View Details

Keywords: by Danielle Kost

August 2009 (Revised January 2012)
Case

Pandora: Royalties Kill the Web Radio Star? (A)

By: Robert C. Pozen and Alex Curtis Rosenfeld

Joe Kennedy, president and CEO of Pandora, one of the largest and most popular web (Internet) radio broadcasters, had just received bad news. The Copyright Royalty Board (CRB) had announced its decision to increase the royalties required to be paid by the web radio... View Details

Keywords: Profit; Governing Rules, Regulations, and Reforms; Copyright; Laws and Statutes; Rights; Internet and the Web; Media and Broadcasting Industry

Citation

Educators

Purchase

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

Business Administration at HBS, called luxury goods "a changing space, a space with extraordinary zip and excitement…Things are kicking along vigorously." "Simultaneous with that, there's all kinds of change," Koehn said, noting "the... View Details

Keywords: by Julie Jette; Consumer Products

04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details

Keywords: by Jim Heskett

18 Jul 2012
Research & Ideas

Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity

they wanted "to avoid the consequences of bad publicity." “No longer can leaders be chosen strictly for their abilities” In so doing, these officials—including legendary head football coach Joe Paterno and President Graham... View Details

Keywords: by Bill George; Education

10 Mar 2011
What Do You Think?

To What Degree Does the Job Make the Person?

to control for in the ongoing exploration of changes in our chemical makeup on the job. Comments by others raised the question of whether our hormonal makeup might actually change on and off the job. Joe... View Details

Keywords: by James Heskett

10 Jan 2005
What Do You Think?

Public Pension Reform: Does Mexico Have the Answer?

their twenties unfathomable." No one, however, supported individual decision making regarding investments. In Edward Hare's opinion, "The average Joe could get fleeced badly and find that he's still unprepared to finance his... View Details

Keywords: by James Heskett; Financial Services

08 Apr 2015
What Do You Think?

Are Technology Companies Ripe for Disruption?

can actually use." Paul Hamilton-Smith opined that software companies "mostly subsist from their renewal revenue stream. That stream is generated by 'new and improved' software versions." And Julian Lowe commented that... View Details

Keywords: by James Heskett; Computer; Technology

05 Jul 2004
What Do You Think?

Work-Life: Is Productivity in the Balance?

of work is going to ... increase morale." Faisal Shaheen takes the matter one step further by asserting that "If not supported and recharged, households will not be able to add productive talent to the future labor force."... View Details

Keywords: by James Heskett

23 Jul 2024
In Practice

The New Rules of Trade with China: Navigating Tariffs, Turmoil, and Opportunities

When former President Donald Trump slapped sweeping tariffs on Chinese imports in 2019, the economic dynamics between the world’s two biggest economies forever shifted. American businesses hoping President Joe Biden would return to... View Details

Keywords: by Rachel Layne; Manufacturing; Retail; Fashion; Industrial Products; Consumer Products; Steel; Transportation; Telecommunications

10 Oct 2000
Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

both Clark and Pfizer. The Clark Foundation had spent 25 years funding research to prevent tropical diseases and now had an opportunity to leverage this experience and see its research applied in affected communities. Indeed, it had funded the research that was... View Details

Keywords: by Diana Barrett, James Austin & Sheila McCarthy

06 Aug 2024
Op-Ed

What the World Could Learn from America's Immigration Backlash—100 Years Ago

of the Chinese Exclusion Act of 1882, in joint work with Joe Long, Carlo Medici, and Qian, we found similar results. After 1880, parts of the US West that were more impacted by the Chinese Exclusion Act grew... View Details

Keywords: by Marco Tabellini

16 Aug 2024
In Practice

Election 2024: What's at Stake for Business and the Workplace?

Sucher: Dust off that COVID playbook After the June 27 debate between President Joe Biden and former President Donald Trump, 64 percent of 1,024 US workers surveyed reported suffering—or seeing others suffer—poor treatment at work for... View Details

Keywords: by Rachel Layne

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

health care. Rosabeth Moss Kanter: Find common ground, let the young lead First COVID, then confidence. With Joe Biden in the White House, the year 2021 is likely to be defined not just by recovery but View Details

Keywords: by Dina Gerdeman

June 1998 (Revised April 2000)
Case

GM Powertrain

By: Amy C. Edmondson and Mikelle Eastley

Discusses a young MBA plant manager who is improving the operations of a small General Motors components plant in Fredericksburg, Virginia. At 29 years old, Joe Hinrichs is the youngest plant manager at GM, and in his new assignment, he is faced with the daunting... View Details

Keywords: Service Operations; Labor Unions; Problems and Challenges; Technological Innovation; Change Management; Machinery and Machining; Manufacturing Industry; Auto Industry; United States