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Show Results For
- All HBS Web
(410)
- News (189)
- Research (177)
- Events (2)
- Multimedia (8)
- Faculty Publications (68)
- 21 May 2024
- News
A New Chapter
Joe Wolf (MBA 1999), cofounder and co-CEO of Imagine Worldwide, wants to provide educational opportunity where it is needed most. “In the next 30 years, half of the world’s youth will be sub-Saharan African,” says Wolf. “Right now, the... View Details
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
is the author of Remote Work Revolution, and the Naylor Fitzhugh Professor of Business Administration at Harvard Business School. Joe Fuller: Stay flexible in the uncertain ‘next normal’ There is no need for a partial return to historical... View Details
Keywords: by Kristen Senz
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
his office isn't as big as Jenny's. And he blames others when he screws up. Joe is an HNAP, or a high-need-for-achievement professional, according to Harvard Business School professor Thomas J. DeLong, who explores Joe's world of driven,... View Details
Keywords: by Kim Girard
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
the biggest challenges for organizations are to have the necessary competencies and resources to act upon inputs." Sowmia Gopinathan echoed this comment: " (the) downside is only where expectations of the customers are made high View Details
Keywords: by Jim Heskett
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
individualized) levels." Peter Lee added "The real issue is what you consider to be performance Performance is all about quality-quality of effort as well as results." Gerald Nanninga suggested that "let's solve the problem View Details
Keywords: by James Heskett
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
on-the-job misdeeds served the purpose nicely. Those supporting the idea of a corporate board's creating an independent officer of compliance, reporting directly to the board, cited the need for visible action in the face of growing challenges posed View Details
Keywords: by James Heskett
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
Chu, Joe Lassiter, and Mike Roberts. Initially, Sahlman recalls, there was some resistance to the idea, which was first proposed by Alison Berkley Wagonfeld and Bill Nussey (both MBA '96) as a project for... View Details
- September 2011 (Revised March 2014)
- Case
Airbnb
By: Joseph B. Lassiter III and Evan W. Richardson
Brian Chesky, Joe Gebbia, and Nathan Blecharczyk, the three founders of Airbnb, an online private accommodation rental market, stared at each other across the kitchen table in their San Francisco apartment. It was March of 2009. A single sheet of paper sat on the table... View Details
- 15 Apr 2014
- Research & Ideas
Calderón: Economic Arguments Needed to Fight Climate Change
What do Chinese coal plants and the American legislative branch have in common? They are both major adversaries in the fight against climate change, according to former President of Mexico Felipe Calderón. "The most serious problem is in the United States... View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
management ploy that could only create a net long-term loss for the company, measured in part by its broken trust with its customers? In my book, the first group exhibited “renter” behaviors. The second group, on the other hand, were... View Details
Keywords: by James Heskett
- 18 Jul 2012
- Research & Ideas
Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity
they wanted "to avoid the consequences of bad publicity." “No longer can leaders be chosen strictly for their abilities” In so doing, these officials—including legendary head football coach Joe Paterno and President Graham... View Details
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of work is going to ... increase morale." Faisal Shaheen takes the matter one step further by asserting that "If not supported and recharged, households will not be able to add productive talent to the future labor force."... View Details
Keywords: by James Heskett
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by Dorothy Leonard and Walter... View Details
Keywords: by James Heskett
- 02 Feb 2002
- What Do You Think?
Will the Societal Effects of Enron Exceed Those of September 11?
nearly evenly divided on the question. However, several arguing for the relative importance of September 11 expressed concern that the question was even asked. Keith Sawyer remarked, "Rubbish... As Bush says, this war has no end in sight, and we have scarcely seen... View Details
Keywords: by James Heskett
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
of the Chinese Exclusion Act of 1882, in joint work with Joe Long, Carlo Medici, and Qian, we found similar results. After 1880, parts of the US West that were more impacted by the Chinese Exclusion Act grew... View Details
Keywords: by Marco Tabellini
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
leadership? Those arguing that the two can coexist cite situations, generally involving adversity, in which the "greater good" is served by masking a leader's feelings. Frances Pratt argued that " we must be careful (and... View Details
Keywords: by Jim Heskett
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
Sucher: Dust off that COVID playbook After the June 27 debate between President Joe Biden and former President Donald Trump, 64 percent of 1,024 US workers surveyed reported suffering—or seeing others suffer—poor treatment at work for... View Details
Keywords: by Rachel Layne
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
links between satisfied employees and satisfied customers have on practitioners? Jim Heskett: While we don't spend any time tracking the impact, Earl and I (as well as our coauthors who, over the years, have included Chris Hart, Len Schlesinger, Gary Loveman, Tom... View Details
Keywords: by Sean Silverthorne
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace