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- Research (153)
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Show Results For
- All HBS Web
(294)
- News (94)
- Research (153)
- Multimedia (2)
- Faculty Publications (54)
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- Article
Product Quality and Entering Through Tying: Experimental Evidence
By: Hyunjin Kim and Michael Luca
Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details
Keywords: Tying; Platform Strategy; Google; Product; Quality; Digital Platforms; Strategy; Market Entry and Exit
Kim, Hyunjin, and Michael Luca. "Product Quality and Entering Through Tying: Experimental Evidence." Management Science 65, no. 2 (February 2019): 596–603.
- 2016
- Working Paper
Designing Online Marketplaces: Trust and Reputation Mechanisms
By: Michael Luca
Online marketplaces have proliferated over the past decade, creating new markets where none existed. By reducing transaction costs, online marketplaces facilitate transactions that otherwise would not have occurred and enable easier entry of small sellers. One central... View Details
Luca, Michael. "Designing Online Marketplaces: Trust and Reputation Mechanisms." NBER Working Paper Series, No. 22616, September 2016.
- Forthcoming
- Article
The Rise of Remote Work: Evidence on Productivity and Preferences from Firm and Worker Surveys
By: Alexander Bartik, Zoë Cullen, Edward L. Glaeser, Michael Luca and Christopher Stanton
Drawing on surveys of small business owners and employees, we present three main findings about the evolution of remote work after the onset of COVID-19. First, uptake of remote work was abrupt and widespread in jobs suitable for telework according to the task-based... View Details
Bartik, Alexander, Zoë Cullen, Edward L. Glaeser, Michael Luca, and Christopher Stanton. "The Rise of Remote Work: Evidence on Productivity and Preferences from Firm and Worker Surveys." Journal of Economics & Management Strategy (forthcoming). (Pre-published online October 24, 2024.)
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
overly narrow goals. Consider the experience of Airbnb, which ran experiments to evaluate booking strategies but ignored the potential for discrimination. After research by Luca View Details
Keywords: by Danielle Kost
- March 2016 (Revised January 2020)
- Teaching Note
Behavioural Insights Team (A) and (B)
By: Michael Luca and Patrick Rooney
The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details
- 29 Oct 2018
- Research & Ideas
Hunting for a Hot Job in High Tech? Try 'Digitization Economist'
conversant in these issues, Luca says. The advent of digital economists is unlikely to kill collaborations between academia and tech companies. By working with academic... View Details
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Hyunjin Kim, and Michael Luca Abstract—Can new data sources from online platforms help to measure local economic activity? Government datasets... View Details
Keywords: Carmen Nobel
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
Assessment: Evidence from Food Safety Inspections By: Ibanez, Maria, and Michael W. Toffel Abstract—Many production processes are subject to inspection to ensure they meet quality, safety, View Details
Keywords: Dina Gerdeman
- 27 Nov 2023
- Research & Ideas
Voting Democrat or Republican? The Critical Childhood Influence That's Tough to Shake
gears up for the coming presidential contest, the results highlight the challenge candidates face each year as they seek to sway voters to their side, says Vincent Pons, the Michael B. Kim Associate... View Details
Keywords: by Ben Rand
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael View Details
Keywords: Dina Gerdeman
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
implications for pay inequality and pay transparency Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54750 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), View Details
Keywords: Dina Gerdeman
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
issues far more seriously, before a point of no return was reached. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54864 Survival of the Fittest: The Impact of the Minimum Wage on Firm Exit By: Luca, Dara Lee, and... View Details
Keywords: Dina Gerdeman
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
performance. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55388 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and View Details
Keywords: Dina Gerdeman
- 05 Nov 2013
- First Look
First Look: November 5
role of firms as facilitators of globalization during the nineteenth century and more recently and as preservers of it when governments sought to close it down in the interwar years. However the ability of... View Details
Keywords: Sean Silverthorne
- April 2024
- Article
Decision Authority and the Returns to Algorithms
By: Hyunjin Kim, Edward L. Glaeser, Andrew Hillis, Scott Duke Kominers and Michael Luca
We evaluate a pilot in an Inspections Department to explore the returns to a pair of algorithms that varied in their sophistication. We find that both algorithms provided substantial prediction gains, suggesting that even simple data may be helpful. However, these... View Details
Keywords: Algorithmic Aversion; Algorithmic Decision Making; Algorithms; Public Entrepreneurship; Govenment; Local Government; Crowdsourcing; Crowdsourcing Contests; Inspection; Principal-agent Theory; Government Administration; Decision Making; Public Administration Industry; United States
Kim, Hyunjin, Edward L. Glaeser, Andrew Hillis, Scott Duke Kominers, and Michael Luca. "Decision Authority and the Returns to Algorithms." Strategic Management Journal 45, no. 4 (April 2024): 619–648.
- 2015
- Working Paper
Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud
By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision-making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Keywords: Information; Competition; Internet and the Web; Ethics; Reputation; Social and Collaborative Networks; Food and Beverage Industry; Food and Beverage Industry
Luca, Michael, and Georgios Zervas. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud." Working Paper. (May 2015. Revise and resubmit, Management Science.)
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
LISH senior research scientist Michael Menietti; Katherine C. Kellogg, a professor at the Massachusetts Institute of Technology; and Luca Vendraminelli, who is affiliated with... View Details
Keywords: by Rachel Layne
- 25 May 2021
- Research & Ideas
White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?
warn, but they say it still may be an idea worth testing. "AI and algorithms can potentially be valuable tools in mitigating racial biases. However, a great deal of care is necessary." Airbnb underwent similar corporate soul-searching in... View Details
- 17 Oct 2019
- Research & Ideas
‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells
Backlash. The paper was co-written by University of Virginia Assistant Professor Tami Kim, who was an HBS doctoral student, HBS Assistant Professor Kate Barasz, John, and View Details
- December 2016
- Article
Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud
By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Luca, Michael, and Georgios Zervas. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud." Management Science 62, no. 12 (December 2016): 3412–3427.