by Daniel Snow - Publications - Faculty & Research

05 Jul 2022
Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

We've been encouraging readers to share feedback and observations about Working Knowledge articles by email, resulting in a slew of thoughtful responses. Here are a few comments from June, published with permission: Re: "Extroverts, Your... View Details

Keywords: by Danielle Kost

22 Apr 2020
Research Event

How Investors Are Sizing Up Climate Change’s Risks—and Opportunities

Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details

Keywords: by Danielle Kost; Financial Services

22 May 2020
In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

techniques, the changes in reimbursement for free-standing ambulatory surgery centers, the rise of telemedicine, and consumers’ preferences for surgery outside of the hospitals, will be accelerated by the closing of hospitals for... View Details

Keywords: by Danielle Kost

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

non-committal prices. That is, until Birchbox came along in 2010 with an innovative offer: Pay a monthly fee and receive a curated box of beauty samples by mail. “They said, ‘We're going to start off doing this one part of the customer... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and... View Details

Keywords: by Danielle Kost

13 Mar 2019
Working Paper Summaries

The Consequences of Invention Secrecy: Evidence from the USPTO Patent Secrecy Program in World War II

Keywords: by Daniel P. Gross

30 Nov 2020
Research & Ideas

COVID Not Slowing VC Investment

The COVID-19 pandemic has battered industries around the world, but one sector's prospects aren’t so bleak: venture capital. Startup backers—and private-equity managers in general—say that half of their portfolio companies haven’t been harmed View Details

Keywords: by Danielle Kost; Financial Services; Banking

20 Mar 2020
Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

the Trump Administration authorized $7 billion in disaster loans for small businesses affected by COVID-19. The program helps businesses in states that have declared emergency status borrow as much as much as $2 million and repay it over... View Details

Keywords: by Danielle Kost; Service; Food & Beverage

12 Oct 1999
Research & Ideas

Throwing Your Opponent: Strategies for the Internet Age

with Microsoft (The Free Press), Yoffie and Michael A. Cusumano of MIT's Sloan School of Management use this high-tech confrontation to outline a comprehensive approach to strategy in the ultracompetitive environment created by the... View Details

Keywords: by Daniel Penrice

18 Jan 2017
Working Paper Summaries

The Ties that Bind: Railroad Gauge Standards, Collusion, and Internal Trade in the 19th Century US

Keywords: by Daniel P. Gross; Rail

14 Apr 2010
Working Paper Summaries

The Economic Crisis and Medical Care Usage

Keywords: by Annamaria Lusardi, Daniel Schneider & Peter Tufano; Health

01 Oct 1997
News

Donald J. Chiofaro

"Usually I land on the other side of the canyon without a problem, but sometimes I've had to hang on by my fingertips." In making such entrepreneurial vaults, he draws on ample reserves of confidence, conviction, and foresight. Explains... View Details

Keywords: Daniel Penrice

01 Mar 2024
News

The War Within

economic affairs and technology under two governors, says she had lived for 20 years with the “darkness” of the trauma she experienced working in Ukraine and Russia, dealing with depression and anxiety that profoundly affected her both personally and professionally.... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

Article

Price and Quality Decisions by Self-Serving Managers

By: Marco Bertini, Daniel Halbheer and Oded Koenigsberg

We present a theory of price and quality decisions by managers who are self-serving. In the theory, firms stress the price or quality of their products, but not both. Accounting for this, managers exploit any uncertainty about the cause of market outcomes to credit... View Details

Keywords: Causal Reasoning; Self-serving Bias; Strategic Orientation; Managerial Decision-making; Price; Quality; Decision Making; Theory

Citation

Find at Harvard

15 Apr 2019
Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Technology and Operations Management Unit. About the Authors Katherine Vizcardo is a graphic designer based in Providence, Rhode Island, and Danielle Kost is senior editor of Harvard Business School Working Knowledge. Related Reading:... View Details

Keywords: by Katherine Vizcardo and Danielle Kost; Service

30 Mar 2011
Working Paper Summaries

Temptation at Work

Keywords: by Alessandro Bucciol, Daniel Houser & Marco Piovesan

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost