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  • 31 Dec 2012
  • Research & Ideas

Most Popular Stories of 2012

significant economic development of 2013. Use the "Comments" link to tell us what and why. Most Popular Stories In 2012 1. Clayton Christensen's "How Will You Measure Your Life?" Published: May 9, 2012 World-renowned... View Details
Keywords: by Staff
  • 27 Feb 2020
  • Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

accounting have to do with improving patient outcomes in Haiti? HBS faculty members discuss their research and what it means for patients, providers, and industries. A Good Place to Start Clayton Christensen... View Details
Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies
  • 31 May 2017
  • Sharpening Your Skills

10 Harvard Business School Research Stories That Will Make Your Mouth Water

looks at how industry players and regulators collectively decided what butter, oranges, and other foods should look like—and how they redefined the meaning of “natural.” Clay Christensen's Milkshake Marketing Clayton View Details
Keywords: by Sean Silverthorne; Food & Beverage
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

suitable for use in courses or modules in pricing, entrepreneurial management, strategy, or marketing. Purchase this note:http://cb.hbsp.harvard.edu/cb/product/811016-PDF-ENG Integrating Around the Job to Be Done Clayton View Details
Keywords: Sean Silverthorne
  • 31 Jul 2014
  • Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

When Clayton Christensen and Derek van Bever prepared to write The Capitalist's Dilemma for the June issue of Harvard Business Review, they took an approach rarely tried on the same scale: They outsourced it... View Details
Keywords: by Sean Silverthorne
  • 06 Nov 2017
  • Research Event

Who is Responsible for the Future of Cities?

fellow at the Clayton Christensen Institute for Disruptive Innovation, where he studies how technological innovation can fuel growth in developing cities and nations. “You can’t regulate what you don’t yet... View Details
Keywords: by Carmen Nobel
  • 08 Apr 2015
  • What Do You Think?

Are Technology Companies Ripe for Disruption?

If so, what will it take to achieve it? What do you think? To Read More: Clayton M. Christensen,The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Boston: Harvard Business School... View Details
Keywords: by James Heskett; Computer; Technology
  • 15 Jun 2020
  • Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

quickly—infrastructure that doesn't currently exist—and address the economic crisis at the same time. And then the question to the philanthropists is, 'Is that worth it to you?'” About the Author Rachel Layne is a writer Based in Boston. [Image: CasarsaGuru] Related... View Details
Keywords: by Rachel Layne; Health
  • February 2021
  • Background Note

Jobs to Be Done: A Toolbox

By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Knowledge Acquisition; Attitudes; Perception; Theory; Behavior; Customer Relationship Management
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van Bever, Derek C. M., Bob Moesta, Iuliana Mogosanu, Shaye Roseman, and Katie Zandbergen. "Jobs to Be Done: A Toolbox." Harvard Business School Background Note 321-095, February 2021.
  • 10 Jul 2000
  • Research & Ideas

The State of the Markets

challenged by what HBS professor Clayton Christensen has called "disruptive technology." In the United States, for example, there is a growing number of Electronic... View Details
Keywords: by James E. Aisner
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

key is to be ruthlessly realistic with oneself. As I hope the book makes clear, this is one of the greatest challenges for any CEO. Q: The Innovator's Dilemma by HBS professor Clayton View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • Article

Know Your Customers' 'Jobs to Be Done'

By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details
Keywords: Customer Relationship Management
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Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan. "Know Your Customers' 'Jobs to Be Done'." Harvard Business Review 94, no. 9 (September 2016): 54–62.
  • 28 Aug 2012
  • First Look

First Look: August 28

case:http://hbr.org/search/313036-PDF-ENG El Paso's Sale to Kinder Morgan John Coates, Clayton Rose, and David LaneHarvard Business School Case 313-021 On October 16, 2011, El Paso agreed to sell itself to Kinder Morgan for just over $21... View Details
Keywords: Sean Silverthorne
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

Foods (B) John Coates, Clayton Rose, and David LaneHarvard Business School Supplement 312-004 The (B) case describes Laster's ruling and thoughts. Del Monte's board had violated its fiduciary duty to shareholders View Details
Keywords: Sean Silverthorne
  • 12 Dec 2006
  • First Look

First Look: December 12, 2006

populations. The authors call it "catalytic innovation." Based on Clayton Christensen's disruptive-innovation model, catalytic innovations challenge organizational incumbents by offering simpler,... View Details
Keywords: Martha Lagace
  • 21 Aug 2012
  • First Look

First Look: August 21

Disruption? Willy Shih and William NobleHarvard Business School Case 612-101 As Clayton Christensen drove to the studio to deliver an online executive education class, he pondered the future of management... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2016
  • First Look

October 18, 2016

and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of... View Details
Keywords: Sean Silverthorne
  • 13 Sep 2011
  • First Look

First Look: September 13

W. Dunn, Dana R. Carney, and Dan Ariely Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract We predicted that able-bodied individuals and white Americans would have a difficult time saying no to persuasive appeals offered View Details
Keywords: Sean Silverthorne
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

advantage of their weaknesses and blind spots. First, it helps to evaluate whether a competitor will be motivated to respond. Second, it identifies whether that competitor has the ability to do so effectively. As coauthors Clayton View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

at Work Authors:Ramarajan, Lakshmi, and Erin M. Reid Publication:Academy of Management Review Abstract How much of our self is defined by our work? Fundamental changes in the social organization of work are... View Details
Keywords: Sean Silverthorne
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