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Show Results For

  • All HBS Web  (505)
    • People  (1)
    • News  (173)
    • Research  (231)
    • Events  (2)
    • Multimedia  (5)
  • Faculty Publications  (107)
← Page 4 of 505 Results →
  • 06 Oct 2023
  • Book

Yes, You Can Radically Change Your Organization in One Week

The biggest, thorniest organizational problems can be solved in just one week, say Frances Frei and Anne Morriss, coauthors of the new book Move Fast and Fix Things. Armed with decision-making power and the right change-management... View Details
Keywords: by Kristen Senz
  • Article

Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms

By: Ryan Raffaelli, Mary Ann Glynn and Michael Tushman
Why do incumbent firms frequently reject nonincremental innovations? Beyond technical, structural, or economic factors, we propose an additional factor: the degree of the top management team's (TMT) frame flexibility, i.e., their capability to cognitively expand an... View Details
Keywords: Innovation Adoption; Cognition; Framing; Emotional Resonance; Incumbent Inertia; Innovation and Invention; Technology Adoption; Organizational Change and Adaptation; Change Management
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Raffaelli, Ryan, Mary Ann Glynn, and Michael Tushman. "Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms." Strategic Management Journal 40, no. 7 (July 2019): 1013–1039.
  • August 14, 2020
  • Comment

How Has COVID-19 Affected Health Insurance Offered by Small Businesses in the U.S.? Early Evidence from a Survey

By: Leemore S. Dafny, Yin Wei Soon, Zoë Cullen and Christopher T. Stanton
As the COVID-19 pandemic stretches toward its third quarter, loss of health insurance coverage has not figured prominently in the public debate. Data in this report demonstrate why that is, but also suggest that the apparent stability is fragile, with potentially... View Details
Keywords: Health Pandemics; Health Care and Treatment; Insurance; Small Business; Surveys; United States
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Dafny, Leemore S., Yin Wei Soon, Zoë Cullen, and Christopher T. Stanton. "How Has COVID-19 Affected Health Insurance Offered by Small Businesses in the U.S.? Early Evidence from a Survey." NEJM Catalyst (August 14, 2020). (Commentary.)
  • 05 Jul 2006
  • Working Paper Summaries

Learning Tradeoffs in Organizations: Measuring Multiple Dimensions of Improvement to Investigate Learning-Curve Heterogeneity

Keywords: by Francesca Gino, Richard M.J. Bohmer, Amy C. Edmondson, Gary P. Pisano & Ann B. Winslow; Health
  • 06 Sep 2007
  • Working Paper Summaries

Why We Aren’t as Ethical as We Think We Are: A Temporal Explanation

Keywords: by Ann E. Tenbrunsel, Kristina A. Diekmann, Kimberly A. Wade-Benzoni & Max H. Bazerman
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

revenue. HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker, both of The Wharton School at the University of Pennsylvania, have studied the use of call centers in this industry. In their working paper... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 18 Jun 2021
  • News

William Watson: When not knowing pays

  • 03 May 2010
  • Research & Ideas

What Is the Future of MBA Education?

I am also looking at how incentive systems can be designed to promote long-run performance. Excerpt From rethinking The Mba: Business Education At A Crossroads By Srikant M. Datar, David A. Garvin, and Patrick G. View Details
Keywords: by Martha Lagace; Education
  • 01 Jun 2008
  • News

Letters to the Editor

had no idea that it would become the most important class in my work as an Episcopal priest. I enrolled in seminary five years after graduation from HBS and discovered that real care for people was not taught nearly as well in seminary as it was View Details
Keywords: Roland Christensen; Roberta Moniz Lasley; Diana Greer; Edna Homa; Anne Jardim; Eunice Jensen; Business Schools & Computer & Management Training; Educational Services; Colleges, Universities, and Professional Schools; Educational Services
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while... View Details
Keywords: by Deborah Blagg; Service
  • 09 Dec 2019
  • News

Smoking With the Boys May Be Leaving Women Executives Behind

  • June 1992 (Revised September 1993)
  • Case

Serendipity Software

Two partners, Anne Salpryn and Tom Hilliard, successfully develop a creative software company. While Anne becomes more managerially oriented, Tom wants to remain a software project creator. The partnership becomes jeopardized as Tom's personal life begins to fall apart... View Details
Keywords: Partners and Partnerships; Entrepreneurship; Software; Leadership Style; Gender Characteristics; Conflict and Resolution; Information Technology Industry
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Barnes, Louis B. "Serendipity Software." Harvard Business School Case 493-001, June 1992. (Revised September 1993.)
  • 12 Dec 2023
  • Book

HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well

mobilize organizational change quickly, untangle digital strategy, and reflect on socially responsible leadership. Take a look back at some of the books by Harvard Business School faculty members that hit the market this year: Economic... View Details
Keywords: by Danielle Kost
  • 04 Mar 2020
  • News

How Schmoozing with the Boss Helps Men Get Promoted

  • February 2001 (Revised October 2001)
  • Case

JetBlue Airways: Starting from Scratch

JetBlue Airways shows how an entrepreneurial venture is able to use human resource management, specifically a values-centered approach to managing people, as a source of competitive advantage. The major challenge faced by Ann Rhoades is to grow this people-centered... View Details
Keywords: Leadership; Values and Beliefs; Competitive Advantage; Entrepreneurship; Human Resources; Business Startups; Air Transportation Industry
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Gittell, Jody H., and Charles A. O'Reilly III. "JetBlue Airways: Starting from Scratch." Harvard Business School Case 801-354, February 2001. (Revised October 2001.)
  • 08 Oct 2018
  • Research & Ideas

Knowing What Your Boss Earns Can Make You Work Harder

were recently published in How Much Does Your Boss Make? The Effects of Salary Comparisons, co-written by Zoë B. Cullen, an assistant professor at Harvard Business School, and Ricardo Perez-Truglia, an assistant professor at UCLA’s... View Details
Keywords: by Rachel Layne
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

Unapologetic Leader's Guide to Empowering Everyone Around You By Frances X. Frei and Anne Morriss The foundation of Leadership We think about trust as rare and precious, and yet it’s the basis for almost... View Details
Keywords: by Kristen Senz
  • 22 Mar 2021
  • Research & Ideas

How to Learn from the Big Mistake You Almost Make

and express the value of resilience to their teams, the likelihood that workers will report such incidents increases. That was the main finding of Resilience vs. Vulnerability: Psychological Safety and Reporting of Near Misses with Varying Proximity to Harm in... View Details
Keywords: by Kristen Senz; Health
  • 02 Nov 2015
  • News

When Retail Prices Cross the Line

  • January 1999 (Revised March 2004)
  • Case

AMB Consolidation, The

By: William J. Poorvu and Daniel J. Rudd
Anne Shea, assistant vice president at the Curators' Fund (The Fund), is responsible for investing roughly $80 million in real-estate assets. Less than three years ago, Anne invested $40 million into a commingled fund run by AMB Institutional Realty Advisors, Inc., a... View Details
Keywords: Private Ownership; Conflict of Interests; Industry Structures; Property; Investment; Public Ownership; Real Estate Industry
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Poorvu, William J., and Daniel J. Rudd. "AMB Consolidation, The." Harvard Business School Case 899-144, January 1999. (Revised March 2004.)
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