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  • 2013
  • Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
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  • 05 Nov 2013
  • First Look

First Look: November 5

By: Jaeker, Jillian Berry, Anita L. Tucker, and Michael H. Lee Abstract—We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing... View Details
Keywords: Sean Silverthorne
  • June 2010
  • Teaching Note

Cincinnati Children's Hospital Medical Center (TN)

By: Anita L. Tucker
Teaching Note for 609109. View Details
Keywords: Quality; Performance Improvement; Management Practices and Processes; Strategy; Business Units; Science; Health Industry
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  • 14 Jan 2014
  • First Look

First Look: January 14

Hummy, Anita L. Tucker, and Karen L. Murrell Abstract—We conduct an empirical investigation of the impact of two different queue management systems on throughput times. Using... View Details
Keywords: Sean Silverthorne
  • 04 Dec 2012
  • First Look

First Look: December 4

transnational regulation. Download the paper: http://ssrn.com/abstract=2178540 Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems Author:Anita L. View Details
Keywords: Carmen Nobel
  • June 2010 (Revised September 2012)
  • Teaching Note

Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

By: Anita L. Tucker
Teaching Note for 608171 and 608172. View Details
Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry
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  • 07 Aug 2007
  • First Look

First Look: August 7, 2007

from imperfect local institutions in developing countries. Download the paper: http://www.hbs.edu/research/pdf/08-003.pdf Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery Authors:Ingrid M. Nembhard, View Details
Keywords: Martha Lagace
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

Living Kidney Donation Authors:Ruthanne L. Hanto, Alvin E. Roth, M. Utku Ünver, and Francis L. Delmonico Publication:Chap. 8 in Kidney Transplantation: A Guide to the Care of Transplant Recipients, edited... View Details
Keywords: Sean Silverthorne
  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • June 2009 (Revised April 2011)
  • Case

Cincinnati Children's Hospital Medical Center

By: Anita L. Tucker and Amy C. Edmondson
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common... View Details
Keywords: Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio
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  • June 2008 (Revised November 2010)
  • Supplement

Patient Flow at Brigham and Women's Hospital (B)

By: Anita L. Tucker and Jillian Alexandra Berry
The B Case is an email from the ED Director. He clarifies where the process deviations occurred. View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
Related
  • April 2013 (Revised March 2014)
  • Case

Dignity Health: Prevention of Retained Sponges

By: Anita L. Tucker and Lydia Ypsse Kim
Related
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

increasing or decreasing, depending on the magnitude of a manager's career incentives. Altruistic Utility Functions for Joint Decisions Authors:David E. Bell and Ralph L. Keeney Publication:In The Mathematics of Preference, Choice and... View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

  Working PapersLearn-how to Improve Collaboration and Performance Authors:Ingrid M. Nembhard, Anita L. Tucker, Richard M.J. Bohmer, Joseph H. Carpenter, and Jeffrey D. Horbar Abstract Organizational... View Details
Keywords: Martha Lagace
  • 01 Jun 2010
  • News

Get Well Soon

Medical Center” (CCHMC) details how one institution has implemented its own version of health-care reform, taking overall perfor-mance levels from well below average to the top 10 percent in the industry. Coauthored by HBS assistant... View Details
Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Sep 2013
  • News

Faculty Books

a small one. See hbswk.hbs.edu/item/7271.html. The Good Struggle: Responsible Leadership in an Unforgiving World by Joseph L. Badaracco (Harvard Business Review Press) Leading responsibly is crucial in... View Details
Keywords: Publishing Industries (except Internet); Information; Colleges, Universities, and Professional Schools; Educational Services
  • 20 Nov 2012
  • First Look

First Look: November 20

their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W. Toffel Publication:Georgetown... View Details
Keywords: Sean Silverthorne
  • Web

2019 Symposium - Race, Gender & Equity

engagements have included Starbucks’ corporate headquarters, the American Museum of Natural History, and the Hollywood Commission on Sexual Harassment and Diversity chaired by Anita Hill. Dolly’s 2018 TED... View Details
  • 01 Dec 1997
  • News

A Piece of the Action

instrumental in setting up the Center. Sahlman has identified four characteristics that make the area unique: the rapid pace of change, a highly evolved infrastructure, a culture of entrepreneurship, and extraordinary efforts by and... View Details
Keywords: Susan Young
  • 01 Dec 1996
  • News

Starting Up and Starting Over

entrepreneurial course development. The Management of New Enterprises course of 1947 was joined in the 1950s by Small Manufacturing Enterprises (SME), taught by Frank Tucker... View Details