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  • All HBS Web  (2,611)
    • People  (10)
    • News  (1,042)
    • Research  (836)
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  • All HBS Web  (2,611)
    • People  (10)
    • News  (1,042)
    • Research  (836)
    • Events  (2)
    • Multimedia  (4)
  • Faculty Publications  (353)
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  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

reward than spending $x/n in different stores. One approach to achieve this convexity in rewards is to create loyalty systems that are tiered. It is often argued that tiered rewards, such as those offered by airlines, hotels, casinos, and financial View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • Web

Services for Alumni | MBA

Services for Alumni Certificates of Attendance Information about requesting documentation of your studies and attendance in the MBA Program at Harvard Business School. Transcripts Information about... View Details
  • Web

SAS/CONNECT - Research Computing Services

PC SAS version 9.3 or 9.4 to connect to SAS 9.2 on the server): Compute Services (CS) Remote Library Services (RLS) Give user access to all of the computing resources on the remote host. Give user access to... View Details
  • Web

Training Materials - Research Computing Services

Training Training Materials 46ms Research Computing Services offers training on a wide range of topics. Whether you are looking to review a training workshop you attended or learn new skills at your own self-directed pace, take a look at... View Details
  • January–February 2025
  • Article

Location-Specificity and Relocation Incentive Programs for Remote Workers

By: Thomaz Teodorovicz, Prithwiraj Choudhury and Evan Starr
The precipitous growth of remote work has given rise to a new phenomenon: the emergence of relocation incentive programs that localities use to compete for the physical presence of remote workers. Remote workers with high general human capital may create value for... View Details
Keywords: Remote Work; Motivation and Incentives; Geographic Location; Talent and Talent Management; Human Capital; Tulsa
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Teodorovicz, Thomaz, Prithwiraj Choudhury, and Evan Starr. "Location-Specificity and Relocation Incentive Programs for Remote Workers." Organization Science 36, no. 1 (January–February 2025): 186–212.
  • Web

Transferring Data - Research Computing Services

complement HBS IT’s security guidelines , with the knowledge that their page is the authoritative source. Direct Transfer (e.g., SFTP/Mapping a Drive) SFTP (secure file transfer protocol) Programs Security Level Allowed: Level 4 SFTP... View Details
  • August 1986 (Revised February 1991)
  • Supplement

Population Services International: The Social Marketing Project in Bangladesh, Video

By: V. Kasturi Rangan
Population Services International, a not-for-profit agency founded to promote family planning information and to market birth control products, had an agreement with the government of Bangladesh to conduct a social marketing program using modern marketing techniques to... View Details
Keywords: Social Marketing; Health; Advertising; Marketing; Nonprofit Organizations; Government and Politics; Agreements and Arrangements; Health Industry; Bangladesh
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Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh, Video." Harvard Business School Video Supplement 887-506, August 1986. (Revised February 1991.)
  • February 1994
  • Case

Xerox Corp.: The Customer Satisfaction Program (A)

A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue. View Details
Keywords: Machinery and Machining; Customer Satisfaction
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Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (A)." Harvard Business School Case 594-109, February 1994.
  • Web

Scaling Work - Research Computing Services

work done in less time. But only under certain circumstances! There two basic ways to use multiple cores: implicit parallelism built in to your application or library, and explicit parallelism that you program and manage yourself.... View Details
  • Web

Data Storage - Research Computing Services

size by the program or role that you have. When your space fills up, you will not be able to do any more work, which may lead to programs acting strangely or crashing altogether, disk error notices, or... View Details
  • Web

Research Computing Services - Faculty & Research

data-related services. Statistical and Data Services for Faculty Research RCS provides statistical and data services, including: Research design and methodological consulting Statistical programming and... View Details
  • Web

Git and GitHub - Research Computing Services

Software Tools Git & Github 12ms What version control systems are available to you? There are many different version control systems available, but one of the most widely used is Git , which is the program that will track changes of your... View Details
  • 23 Apr 2020
  • Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

As the US Congress prepares to replenish its Paycheck Protection Program for small businesses, questions still linger: Do guaranteed loans for small businesses work in the long term? Who wins? Employees? Businesses? Taxpayers? The answer... View Details
Keywords: by Rachel Layne; Financial Services
  • March 2019
  • Article

Evidence of Upcoding in Pay-for-Performance Programs

By: Hamsa Bastani, Joel Goh and Mohsen Bayati
Recent Medicare legislation seeks to improve patient care quality by financially penalizing providers for hospital-acquired infections (HAIs). However, Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims... View Details
Keywords: Medical Coding; Health Policy; Healthcare-acquired Conditions; Medicare; Health Care and Treatment; Policy; Performance Improvement; Quality; Measurement and Metrics; Government Legislation
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Bastani, Hamsa, Joel Goh, and Mohsen Bayati. "Evidence of Upcoding in Pay-for-Performance Programs." Management Science 65, no. 3 (March 2019): 1042–1060. (2015 INFORMS Health Applications Society best student (H. Bastani) paper award.)
  • 01 Jun 2007
  • News

New Program for Science-Based Businesses

HBS has launched a new Executive Education program designed to help leaders of science-based businesses meet the many distinctive challenges found in their industry. Leading Science-Based Enterprises, to be held on campus June 26–29, will... View Details
Keywords: Educational Services; Educational Services
  • 01 Sep 2007
  • News

HBS Launches Unique Deferred-Admission Program

YOUNGER FACES IN STUDY GROUPS: The typical MBA student has five years of job experience; the new program welcomes those with two. HBS has unveiled a groundbreaking deferred-admission program for outstanding... View Details
Keywords: Educational Services; Educational Services
  • 01 Sep 2008
  • News

Entrepreneurship Program in Fourth Year

Colloquium on Participant-Centered Learning (EECPCL) immerses participants in an eight-day program that focuses on fine-tuning teaching techniques, developing courses, and honing strategies to engage students in discussion. Since its... View Details
Keywords: Educational Services; Educational Services
  • Web

Program Policies - HBS Online

understand or do not wish to be bound by the Program Policies, do not enroll in any Programs. As a reminder, HBS Online Services are at all times subject to the HBS Online Terms of Use . Table of Contents... View Details
  • 18 Jul 2016
  • Blog Post

Coming to HBS after Military Service

I had the opportunity to pursue a childhood dream of working as a ski instructor in Vail, Colorado - as well as participate in veteran specific pre-MBA programs in both investment banking and technology.  These opportunities gave me a... View Details
  • 01 Dec 2004
  • News

Clubs Offer Popular Management Programs

Manage-ment Development Course remains popular and attracts between 18 and 35 students each fall. “There were no MBA courses in our area,” says Richard (“Bing”) Sherrill (MBA ’62), director of Buffalo’s program. “Several HBS graduates felt that they could put together... View Details
Keywords: Margie Kelley; Educational Services; Educational Services
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