Filter Results:
(136)
Show Results For
- All HBS Web
(136)
- News (52)
- Research (76)
- Events (2)
- Multimedia (5)
- Faculty Publications (32)
Show Results For
- All HBS Web
(136)
- News (52)
- Research (76)
- Events (2)
- Multimedia (5)
- Faculty Publications (32)
- 22 Jan 2015
- News
Food Safety in Numbers
- 27 Sep 2011
- First Look
First Look: September 27
Website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's rounded average rating, I can identify the causal impact of Yelp ratings... View Details
Keywords: Sean Silverthorne
- 20 Sep 2017
- News
Lessons from Yelp’s Empirical Approach to Diversity
- 28 Jul 2015
- First Look
First Look: July 28, 2015
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49412 Forthcoming Management Science Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud By: Luca, Michael, and Georgios Zervas Abstract—Consumer... View Details
Keywords: Carmen Nobel
- 25 Sep 2013
- News
Fake Reviews Are Everywhere. How Can We Catch Them?
- 23 Mar 2015
- News
Cities Turn to Social Media to Police Restaurants
- May–June 2023
- Article
Which Firms Gain from Digital Advertising? Evidence from a Field Experiment
By: Weijia Dai, Hyunjin Kim and Michael Luca
Measuring the returns of advertising opportunities continues to be a challenge for many
businesses. We design and run a field experiment in collaboration with Yelp across 18,294
firms in the restaurant industry to understand which types of businesses gain more from... View Details
Dai, Weijia, Hyunjin Kim, and Michael Luca. "Which Firms Gain from Digital Advertising? Evidence from a Field Experiment." Marketing Science 42, no. 3 (May–June 2023): 429–439.
- 30 Nov 2011
- News
Yelp's IPO Will Test the Flaws in Its Business Model
- 09 May 2017
- News
The Minimum Wage Eats Restaurants
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
dividends income as if they were separate sources of income. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54113 Nowcasting Gentrification: Using Yelp Data to Quantify Neighborhood Change By: Glaeser, Edward L.,... View Details
Keywords: Sean Silverthorne
- 05 Oct 2011
- News
Unhappy endings: Have people stopped eating ice cream?
- May 2020
- Article
Digitizing Disclosure: The Case of Restaurant Hygiene Scores
By: Weijia (Daisy) Dai and Michael Luca
Collaborating with Yelp and the city of San Francisco, we revisit a canonical example of quality disclosure by evaluating and helping to redesign the posting of restaurant hygiene scores on Yelp.com. We implement a two-stage intervention that separately identifies... View Details
Keywords: Corporate Disclosure; Consumer Behavior; Knowledge Dissemination; Food and Beverage Industry
Dai, Weijia (Daisy), and Michael Luca. "Digitizing Disclosure: The Case of Restaurant Hygiene Scores." American Economic Journal: Microeconomics 12, no. 2 (May 2020): 41–59.
- 31 Oct 2017
- News
Why COOs Should Think Like Behavioral Economists
- 2016
- Chapter
User-Generated Content and Social Media
By: Michael Luca
This paper documents what economists have learned about user-generated content (UGC) and social media. A growing body of evidence suggests that UGC on platforms ranging from Yelp to Facebook has a large causal impact on economic and social outcomes ranging from... View Details
Keywords: User-generated Content; Crowdsourcing; Design Economics; Internet and the Web; Marketing; Economics; Media; Social Media
Luca, Michael. "User-Generated Content and Social Media." Chap. 12 in Handbook of Media Economics. Vol. 1B, edited by Simon Anderson, Joel Waldfogel, and David Strömberg. North-Holland Publishing Company, 2016.
- 23 Sep 2013
- News
Give Yourself 5 Stars? Online, It Might Cost You
- Article
Product Quality and Entering Through Tying: Experimental Evidence
By: Hyunjin Kim and Michael Luca
Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details
Keywords: Tying; Platform Strategy; Google; Product; Quality; Digital Platforms; Strategy; Market Entry and Exit
Kim, Hyunjin, and Michael Luca. "Product Quality and Entering Through Tying: Experimental Evidence." Management Science 65, no. 2 (February 2019): 596–603.
- 29 Jun 2015
- News