Xerox - Publications - Faculty & Research

01 Dec 2003
Research & Ideas

Sometimes Success Begins at Failure

mistake to miss a false negative, and there are indeed steps that companies can take to mitigate the likelihood of their development. Spotting Them, Managing Them By their very nature, false negatives are tricky to spot in advance. Xerox... View Details

Keywords: by Henry Chesbrough; Health; Pharmaceutical

01 May 2000
What Do You Think?

Can You Hard-Wire Performance?

incentive—given other management initiatives already in place—will, if it works, insure that GE's organization in the future will deliver the greatest value (best results at lowest cost), thereby enhancing customers' performance and GE's profits. View Details

Keywords: by James Heskett

13 Feb 2007
First Look

First Look: February 13, 2007

Focuses on Furman Selz's acquisition by Xerox in 1987; its return to a private company in 1993; and a second acquisition, by ING, in 1997. In particular, provides the opportunity to evaluate five major corporate transitions: the initial... View Details

Keywords: Martha Lagace

14 Feb 2005
Research & Ideas

Desktop Search and Revenue Streams

information…(but) the problem is at the end of the day, the user wants an answer—he doesn't want more and more of them." Herve Gellaire, chief technology officer of Xerox and president of Xerox... View Details

Keywords: by Julie Jette

02 Apr 2001
What Do You Think?

Telecommuting: Dangerous to Health?

how Xerox machines were really fixed, Xerox brought in an organizational consultant and anthropologist who found, among other things, that some of Xerox's service representatives' most productive time was... View Details

Keywords: by James Heskett

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

and the page description language that evolved into Adobe. But since the company's sights were then fixed on its copier and large-systems printer businesses, Xerox missed the opportunity to take advantage of its scientists' genius.... View Details

Keywords: by Jim Aisner

08 Sep 2011
What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

platform, that often cannibalize each other, and that are simple, elegant, and easy to use. It borrows good ideas from organizations such as Xerox and Gap but practices secrecy with its own ideas. Its strengths and interests reflect its... View Details

Keywords: by James Heskett; Computer

29 May 2001
Research & Ideas

How Technological Disruption Changes Everything

Word, for example? The problem: Overshooting the market can open the way for disruptive technologies that are cheaper and simpler to take root. So Xerox was eventually disrupted by less expensive copiers from Ricoh and Canon, Western... View Details

Keywords: by Sean Silverthorne; Health

12 Oct 1999
Research & Ideas

Bright Ideas: The Creative Power of Groups

have to select as heterogeneous a group as possible, representing different experiences, thinking styles, cultures, and attitudes. Sometimes, groups get a boost from the addition of customers or professionals from outside the company who can add a totally fresh... View Details

Keywords: by Laurie Joan Aron

20 Apr 2010
First Look

First Look: April 20

late 19th century, chemical companies, realizing the commercial potential of science, created the first industrial research laboratories. During much of the 20th century, large-scale business enterprises like DuPont, GE, Westinghouse, IBM, Kodak, View Details