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  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

manufacturing. . . . To that extent service sector workers are persuaded, by their own concern for self-respect and appreciation, to perform optimally." Several trends are clear. As economies develop, they generate proportionately... View Details
Keywords: by James Heskett; Service
  • March 2009 (Revised April 2009)
  • Case

AFSCME vs. Mozilo...and "Say on Pay" for All! (A) (Abridged)

By: Fabrizio Ferri and James Weber
Richard Ferlauto, director of pensions and benefits policy at the AFSCME, the largest public sector workers union in the U.S., was responsible for protecting the pensions of its members. Because pensions were invested for decades, Ferlauto wanted the companies in which... View Details
Keywords: Voting; Investment; Investment Activism; Corporate Governance; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Ownership Stake; Business and Shareholder Relations; United States
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  • 04 Oct 2017
  • HBS Seminar

Tania Babina, Columbia Business School

    The Transparency Paradox

    2013 Winner of Academy of Management Awards for Outstanding Publication in Organizational Behavior and Best Published Paper in Organization and Management Theory

    Using data from embedded participant-observers and a field experiment at the second... View Details

    • February 1996 (Revised November 2003)
    • Case

    Indianapolis: Activity-Based Costing of City Services (A)

    By: Robert S. Kaplan
    A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
    Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
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    • 24 Sep 2014
    • Op-Ed

    The ABCs of Addressing Climate Change (From a Business Perspective)

    It's Climate Week in New York City. The schedule features a UN Climate Summit, a People's Climate March, the Clinton Global Initiative, substantial criticism of the whole endeavor, and plenty of agitated interaction. There is a lot of noise here. How can businesses cut... View Details
    Keywords: by John Macomber; Energy; Utilities
    • 03 Oct 2006
    • First Look

    First Look: October 3, 2006

    allocating resources is distributed across all levels of the company. Those activities go on simultaneously. As a consequence, the way in which the structure divides up responsibility and the way the processes of the organization... View Details
    Keywords: Sean Silverthorne
    • 2009
    • Working Paper

    Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

    By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
    Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
    Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
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    • May 2024
    • Teaching Note

    Vineyard Wind Starts Spinning: Overcoming Onshore Challenges to Offshore Wind

    By: Rosabeth Moss Kanter and Jacob A. Small
    Teaching Note for HBS Case No. 324-113. To activate the first wind turbines in the ocean off Martha’s Vineyard eventually supplying clean energy to 400,000 households, Vineyard Wind’s leaders had to navigate the permitting process, numerous delays, and objections from... View Details
    Keywords: Joint Ventures; Renewable Energy; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Environmental Sustainability; Energy Industry; Massachusetts; Martha's Vineyard; New Bedford
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    • 2019
    • Article

    The Social Desirability of Offshoring: A Swiss Consensus (1945–1975)

    By: Sabine Pitteloud
    This article focuses on the evolution of the rhetoric and practice of corporate offshoring in Switzerland from the post-war economic boom to the industrial crisis in the mid-seventies. The virtue of a historical perspective on the issue of offshoring is to show how... View Details
    Keywords: Multinationals; Offshoring And Outsourcing; Relocation; Labor Relations; Multinational Firms and Management; Labor and Management Relations; Job Cuts and Outsourcing; Switzerland
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    • 19 Apr 2016
    • Blog Post

    First Minutes are Critical in New-Employee Orientation

    M. Cable, Francesca Gino, and Bradley R. Staats. The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of... View Details
    Keywords: All Industries
    • 31 Jan 2008
    • Working Paper Summaries

    Peer Effects and Entrepreneurship

    Keywords: by Ramana Nanda & Jesper B. Sørensen
    • March 2024 (Revised September 2024)
    • Case

    Vineyard Wind Starts Spinning: Overcoming Onshore Challenges to Offshore Wind

    By: Rosabeth Moss Kanter and Jacob A. Small
    To activate the first wind turbines in the ocean off Martha’s Vineyard eventually supplying clean energy to 400,000 households, Vineyard Wind’s leaders had to navigate the permitting process, numerous delays, and objections from stakeholders in three communities:... View Details
    Keywords: Climate Change; Renewable Energy; Joint Ventures; Green Technology; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Massachusetts; Martha's Vineyard; New Bedford; New England
    Related
    • 29 Mar 2011
    • Working Paper Summaries

    Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

    Keywords: by Faaiza Rashid & Amy C. Edmondson
    • 25 Feb 2013
    • Working Paper Summaries

    Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

    Keywords: by Anita L. Tucker
    • 16 Sep 2014
    • First Look

    First Look: September 16

    innovation performance such as firm productivity and profitability, (d) mergers, and (e) divestments as providing context or "shocks" to an activity system and their value as an empirical source of exogenous variation.... View Details
    Keywords: Sean Silverthorne
    • 22 Feb 2010
    • Research & Ideas

    Manager Visibility No Guarantee of Fixing Problems

    Observing and understanding the tasks and challenges that workers face every day is important. But managers who merely put in time "walking the floor" are not doing enough; in fact, it can make employees feel worse about their... View Details
    Keywords: by Julia Hanna; Health
    • 20 Oct 2015
    • First Look

    October 20, 2015

    entrepreneurship. Immigrants account for roughly a quarter of U.S. workers in these fields, and they have a similar contribution in terms of output measures like patents or firm starts. This contribution has been rapidly growing over the... View Details
    Keywords: Sean Silverthorne
    • 2024
    • Working Paper

    Why Has Construction Productivity Stagnated? The Role of Land-Use Regulation

    By: Leonardo D’Amico, Edward Glaeser, Joseph Gyourko, William Kerr and Giacomo A. M. Ponzetto
    We document a Kuznets curve for construction productivity in 20th-century America. Homes built per construction worker remained stagnant between 1900 and 1940, boomed after World War II, and then plummeted after 1970. The productivity boom from 1940 to 1970 shows... View Details
    Keywords: Governance Controls; Performance Productivity; Local Range; Construction Industry
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    • 01 Oct 2013
    • First Look

    First Look: October 1

    problems associated with the profit measures by directing managerial attention to activities that have longer-term consequences on firm performance. Publisher's link:... View Details
    Keywords: Sean Silverthorne