Virtual Learning - Publications - Faculty & Research

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

online. Spontaneous socializing in the office helps build bonds, and “huddle time” offers opportunities to learn from one another. When these interactions could no longer happen organically, teams started scheduling them. View Details

Keywords: by Kristen Senz

02 Feb 2023
Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

the need for reporting on corporate misconduct, acting as a watchdog to help keep companies accountable for their actions. It comes at a time of upheaval in social media, with the rapid rise of TikTok, Elon Musk’s acquisition of Twitter, and Facebook parent Meta’s... View Details

Keywords: by Kasandra Brabaw; Technology

04 Sep 2001
Research & Ideas

Is Government Just Stupid? How Bad Decisions Are Made

everyone—can learn from incorporating a search for wise tradeoffs into their decision making. This excerpt is from the book's introduction. Imagine that you are listening to a series of campaign announcements, each made by a different... View Details

Keywords: by Max H. Bazerman, Jonathan Baron & Katherine Shonk

11 Mar 2009
HBS Case

The Energy Politics of Russia vs. Ukraine

In a virtual replay of events this past January, in 2006 Russia's energy giant Gazprom cut off its supply of natural gas to Ukraine's energy company in the depths of winter. The move confirmed the fears of many in the West that the... View Details

Keywords: by Garry Emmons; Energy; Utilities

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

period, Sadun suspects that employees adopted more fluid schedules to accommodate interruptions from, say, a child struggling with virtual learning or a sick family member. [div class=infogram-embed... View Details

Keywords: by Danielle Kost

Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

29 May 2018
First Look

New Research and Ideas, May 29, 2018

back to the Hong Kong Disney parade, reflecting on how far the company had come and the lessons he had learned about reawakening the Disney magic. Purchase this case:https://hbsp.harvard.edu/product/717483-PDF-ENG Harvard Business School... View Details

Keywords: Dina Gerdeman

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

include many viewpoints, learn from critics, and remain aware that trends could shift quickly. And then they are better armed when they act quickly and decisively." Rosabeth Moss Kanter (@RosabethKanter), Ernest L. Arbuckle Professor of... View Details

Keywords: by Danielle Kost

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

webinars and virtual reunion sessions on the topic, and recently released From Strength to Strength: Finding Success, Happiness, and Deep Purpose in the Second Half of Life. “I’m simply eating my own cooking,” says Brooks, who also... View Details

Keywords: by Dan Morrell

03 Feb 2009
First Look

First Look: February 3, 2009

Deborah L. Soule and Lynda M. Applegate Abstract This paper examines virtual team learning in new product development situations. New product development activities manifest novelty, uncertainty and... View Details

Keywords: Martha Lagace

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

integrated 21-inch tablet computers have become a fitness sensation. For $39 per month, Peloton offers access to live-streamed classes where members can track their performance on a leader board, virtually connect with fellow classmates,... View Details

Keywords: by Dina Gerdeman

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

functions impacted by a single issue, can be used as needed to facilitate rapid decisions. Many companies measure strategy execution with KPIs assessed annually or maybe quarterly. In times of crisis, consider assessing more frequently. This is even more important in a... View Details

Keywords: by Boris Groysberg and Sarah Abbott

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

to learn how being last affects consumer behavior. To get started, Buell and Harvard student Jay Chakraborty observed customers at a local grocery store with five checkout lanes—a total of 286 customers over a cumulative five hour span.... View Details

Keywords: by Michael Blanding; Retail; Service

13 Feb 2020
Book

Open Your Organization to Honest Conversations

New Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis... View Details

Keywords: by Dina Gerdeman

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

has raised both excitement and significant funding, building a successful cloud kitchen has proved easier said than done. In dozens of interviews, we learned that even the most sophisticated data users like Uber Eats have struggled to... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

adaptation in this specific setting combined with a look at the broader implications that new technologies have for management at a time when the competitive imperative of innovation is leaving virtually no business untouched. The model... View Details

Keywords: by Hilah Geer

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

standing, you win. Except, Amazon decided, announced, defended, lost, and abruptly pulled out, blindsiding virtually everyone involved. As New York’s chief negotiator for the deal mourned, this “was supposed to have been a coronation but... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

casual interactions are the first to “go missing” in the virtual environment. Establishing opportunities for informal “water cooler” conversations could go a long way in promoting belonging. To learn more,... View Details

Keywords: by Sean Silverthorne

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

from virtual onboarding to managing anxiety and stress. Over the next few months, I will try to tackle them one by one in this space. COVID-19 has turned many companies into federations of remote workplaces, but without much guidance on... View Details

Keywords: by Boris Groysberg

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

venture to connect principals with resources they needed—and was immediately greeted with suspicion and virtually ignored. She realized she needed a better and deeper story, plus some specific demonstrations. Silverthorne: You mention... View Details